Britannia Rescue Reviews 577

I came back from my holidays and found I had a flat battery. I have asthma, and the fumes from plane exhaust are a trigger for me. The call handler was polite and helpful. She noted my issue and sent an agent. They arrived quickly to get me back on the road.

Quick response excellent service

Catalogue of errors. Incompetent customer services

I broke down in a remote part of Scotland. Help was sent immediately and I was able to get on my way again- a huge relief.
This is the second I have asked for assistance and both times very helpful and efficient.

Flat battery at home , technician got car started then phoned local battery centre to check they had one in stock ,even put the address in my sat nav and saved me £100 by telling me where to go rather than Halfords
Excellent service,

Britannia Rescue were brilliant!
The telephone operator assessed the problem (broken clutch) and ordered a Recovery on the spot.
The truck arrived within 25 minutes, which was amazing.
The whole process from call to garage forecourt took less than an hour = very efficient!

Excellent agent..kept me informed.
Breakdown team arrived quickly and were very helpful..sorting the problem and giving advice...all in all a very painless experience made so especially by the agent

Keeping the driver informed and speed of recovery.

The agent was very patient & understanding.

Brittania rescue sent Andy to us, he was with us within 30 minutes and got the problem sorted very quickly. He was a really nice friendly confident guy, just what you need when you're stressing

Had a tyre puncture at home but was unable to change to the spare wheel. Completed the online puncture form and received a callback from Britannia Rescue within 5 minutes then a call from their recovery agents within a couple of minutes then arrival of the recovery mechanic some 20 minutes later. From completing the online form to mechanic on site was 30 minutes. Impressive

Prompt and helpful service

Call answered quickly. Agent efficient and professional. Clear advice and explanation of next steps. Britannia uses garages local to where the breakdown has occurred. Waited 30 mins for breakdown arrival. 20 mins later we were on our way. Excellent service all round!

Good price, reliable and trustworthy.

Excellent service. Recovered from the M1 after an issue with the brakes. Both Britannia and the Recovery Company (Crouch) were excellent throughout.

The Britannia agent guided us through the process and kept in touch throughout, calling at 30 minute intervals until recovered and ensuring that Highways were also notified. The Recovery driver arrived in under an hour (ETA was 90 mins), loaded us rapidly and got us home in good time.

Can't fault the service in any way.

Acknowledged my request quickly, arrived reasonably quickly, dealt with problem (flat battery) very quickly.

Speed of the breakdown service and advice given by advisers.

Very professional response and help provided just when you most need it!
Cannot fault them from my recent experience.

Excellent service.
On time.
Excellent service agent.

Not having to wait to long for their arrival
Professional Polite