We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was plea... See more
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We are a family run and owned business offering domestic and commercial removals, locally to the West Country and internationally. We offer container storage and self storage; van hire and confidential shredding services. We opened in 1974 by Mike & Sylvia Lane and are now on our third generation of family working in the business. We are proud to be part of Britannia Movers Co-operative.
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Courteous and helpful. Luton van was clean and ran well. Very good price. No issues with the rental and deposit was refunded.
Competitive price, very experienced efficient and friendly team. Britannia Lanes significantly reduced the stress of moving.
Communication beforehand was really clear & helpful.
The guys took real care in packing, so nothing was damaged, and it all fitted in (just).
No trouble at all with unloading either.
Highly recommended
Highly recommend Britannia Lanes, professional, friendly and prompt service. They even collected the boxes the day after the move.
Nothing was too much trouble for the team at both ends. Polite and helpful.
The only reason we didn't give 5 stars is that the settees were not wrapped when we were told they would be at the time of our quotation.
Professional approach was very much apprecieated. The items were placed in store and well looked after and delivered at the new address without problem.
Removal and office staff were very helpful and polite.
Exceptional service, clean van that ran well, no fuss on return or with deposit.
Great company. Very organised and responsive. Will definitely use again. Thank you
I rented a van from Britannia on a very short notice and the staff I dealt with were very helpful and accomodating. I would definitely be choosing them again in the future.
I hired a van to assist a family member move from one house to another. The staff at the Britannia Lanes of Devon (Marsh Barton Branch) were extremely professional and polite. The young lady I first encountered when booking the aforementioned vehicle was polite, professional and knowledgeable of not just the vehicle hire but also of the self storage facility. She is a credit to Britannia Lanes of Devon.
The van I hired met all needs and expectations required of it. Good to drive and took a little amount of diesel to top back up on completion.
Thoroughly recommend their services and I will gladly use again.
very friendly and professional staff. reliable vehicle
Great customer service and the perfect vehicle to do the job required.
Very friendly staff. Van was extremely useful for our needs and drove very well. Would have no problems recommending.
This has been my ninth move and whilst I have used the Britannia Group a few times previously my experience of Britannia Lanes has been the worst of all. Damage caused to our personal effects on this occasion has exceeded the total of all damages incurred in the past. The prime damage was caused by negligent handling of an appliance even before it left our property. The director of Britannia Lanes denies responsibility for the actions of her crew and won't even respond to an email request. The matter is being referred to the British Association of Removers

Reply from Britannia Lanes
The Lads at Britannia Lanes really know how to pack things up. They are not stingy with the paper and cardboard and don't slack on the job. Take my tip and buy the best!

Reply from Britannia Lanes
My furniture has gone into store , and so I cannot truly review until it is in my new home . I have used your company several times in the past and have always had a good experience .Hoping for the same again !
Britannia Lanes Devon moved us from Wiltshire to Devon and the service they provided was excellent. Uncomplaining about the heavy boxes and awkward shapes they had to load for us, polite and respectful of our property. Also helped with items that weren’t being moved by them as we had a few issues with the weight of our fish tank! Special mentions to Dan, Tony P, Tony C, Dave, Tony F, Hayden and Steven who covered the 3 days of the move. Highly recommended.

Reply from Britannia Lanes
I have used this company many times to ship goods to New Zealand including our house contents in late 2018 when we emigrated. I have always found them to offer a friendly professional service and would not hesitate to recommend them.

Reply from Britannia Lanes
Highly recommend, really good customer service, very competitive price, and the Van was lovely to drive! Thankyou very much.

Reply from Britannia Lanes
The team worked so hard on our home move. They never stopped working and packed up our home quickly and efficiently. We were late getting keys and it was raining but no one complained, they just carried on working with good humour. A special thank you to Billy, Steven, Jack, Dan, James, Tommy and Leighton.

Reply from Britannia Lanes
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