CityVan Reviews 

311
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had to move out of a flat with a planned key returning time and with a originally booked mover service, which it didn't show up and weren't able to contact driver either. 10 minutes in getting a qu... See more

Rated 5 out of 5 stars

Paul saved me with a last minute moving cancellation, he was immediately available to confirm on the same day and helped make a stressful moment much easier, and his assistance in helping me transport... See more

Rated 5 out of 5 stars

Our original mover, cancelled on us the last minute. Within 20 minutes of contacting City Van, we were able to confirm a van and driver and all reasonably priced. Paul provided excellent customer... See more

Rated 5 out of 5 stars

Big shout out to Paul who’s been an absolutely star for helping me moving house as well as office on a couple of occasions. He’s super friendly, professional, gets the work done nice and fast also wi... See more

Company details

  1. Moving and Storage Service
  2. also in
  3. Moving Company

Information provided by various external sources

Man and a Van in London from only £29 per hour. Top rated service. Get a instant quote online. Book Today. Fast reliable service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

311 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(311)

20 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic and Incredible Service

Paul saved me with a last minute moving cancellation, he was immediately available to confirm on the same day and helped make a stressful moment much easier, and his assistance in helping me transport all my belongings was seamless, helpful and a very lovely man to chat with during the van trip. Highly recommended and will definitely be using again in the future!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

The best!

I have used Paul to move house three times! Him and his son are just brilliant- lovely, reliable, kind, excellent at getting the job done. I recommend him to everyone.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Last minute lifesaver!

Had to move out of a flat with a planned key returning time and with a originally booked mover service, which it didn't show up and weren't able to contact driver either.
10 minutes in getting a quote with CityVan and a quick response from Paul on Whatsapp, managed to book and send out a van in an hour and a half.
Paul arrived on time and was friendly and professional, loaded and unloaded everything quickly and carefully. Massive thank you to Paul, definitely recommend CityVan service and will move with them in the future!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Will definitely use again!

The team turned up early and started work straight away. Sonny and his colleague did a great job, moved a packed one bed flat very quickly and efficiently. Great price and very friendly!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Last Minute Save!

Our original mover, cancelled on us the last minute. Within 20 minutes of contacting City Van, we were able to confirm a van and driver and all reasonably priced. Paul provided excellent customer service and our mover/driver, Sonny was really professional and helpful on the day. The move to our new office was quick and seamless and I would highly recommend City Van.

Thanks from all the team at Real Holidays.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

A brilliant and punctual experience…

A brilliant and punctual experience with Paul from City Van… he arrived and was waiting outside 15 mins before our scheduled pick up time and the removal itself was quick, professional and safe… I had a lot of delicate items, but everything arrived securely… thank you for the stress free move! James

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Very rude and aggressive

The removal uses in our block were very rude to a neighbour who questioning their approach to building security in our central lindon apartments.

12 July 2026
Unprompted review
CityVan logo

Reply from CityVan

We categorically reject the allegations made in this reviews. This reviewer was not our customer, nor were they directly involved in the incident they have chosen to comment on. Their review appears to be based on second-hand information rather than any genuine personal experience.

We are in possession of contemporaneous video and audio evidence relating to the incident, which we believe directly contradicts a number of the allegations made. This evidence is being submitted to our legal advisers, and we are considering all available legal remedies in respect of these statements.

Businesses should not be subjected to serious allegations from individuals who were not customers and did not witness the events firsthand. We intend to ensure that those responsible for publishing or repeating false and damaging allegations are held accountable through the appropriate legal channels if necessary.

We remain confident that the evidence will present a complete and accurate account of what occurred.

Rated 5 out of 5 stars

Excellent service

Excellent service. Sonny was extremely helpful and friendly. Even with a quick change to our schedule he was agile and accommodating. I fully recommend City Van.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Good Communication!!

From the start there was good communication including a confirmation in the morning of the moving day, we had a good chat! Paul seems like he enjoys his job & he’s good at it as he took great care with my belongings. I would 100% use CityVan in the future!! Thank you guys!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and friendly

They were very helpful and friendly at CityVan. They provided a fantastic service and cared for all my belongings. Very easy to coordinate with as well! Is recommend them to anyone without reservations!

21 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with Paul during my recent move, and I can’t recommend him highly enough. I had explained my sensitive home situation in advance, and he handled everything with incredible calmness and professionalism, even when things became a little chaotic.

He was extremely efficient and quick but also genuinely compassionate and understanding throughout the process. All of my items were handled safely, and everything arrived in perfect condition with no damage at all!

Overall, it was a smooth, stress-free experience thanks to him. I’m very grateful for his help and would absolutely recommend his services to anyone looking for a reliable and considerate mover.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

A Great Service

Paul has helped me with three separate moves. Each time, the service he has provided has removed the stress from the situation and he is always happy to go the extra mile for good customer service. Particularly on my last move where my partner and I were moving with our baby. Seamless move and an extremely fair price. Can’t thank Paul and his Son enough for their hard work. Without a doubt will be calling Paul for my next move.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Paul; friendly, accommodating, timely.

Paul was friendly, accommodating, and arrived in a timely manner. The move was professional, smooth, and on schedule; the quote was transparent and clear for the service provided.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable London deliveries

Called Paul on Thursday afternoon and had a sofa collection arranged for the next morning. Easy and fair quote, stress free and professional service - would highly recommend.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Booked Paul for a storage move today. Excellent communication and service from start to finish. He arrived early and was great even though we had a few more things than what we said when booking (sorry!!!) Job was done quickly and very efficiently.

Can't recommend City Van enough.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and professional with a great attitude

Paul & team had a very good attitude and made a difficult house move look routine. A partial walk-up move turned into a full walk-up due to a last minute lift failure. They were quite professional about it and managed it very well.
Will definitely use Paul (Cityvan) for our next move.
Thank you, Paul & Sonny.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

What an absolute delight

What an absolute delight CityVan does what it says on the tin.

I had to move storage facilities and was going to do it myself in several trips over 3 days. On a whim I decided to ring a couple of people to get a rough estimate of costs and got no further than Paul.

Engaging, polite, friendly and no flannel.

It was pouring with rain and pretty grim. No complaints. Job done in good time with a smile and a bit of banter.

I would not hesitate to recommend Paul and CityVan.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Paul and his helper were brilliant. So accommodating, friendly, professional and calm - even though I suspect I was exuding nothing but sheer chaos amidst a last minute, emotional move. Would highly recommend.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I contacted Paul at City Van for my…

I contacted Paul at CityVan for my mother's removal. He arrived on time. Excellent service from him and his colleague. He was professional in his approach. He was very helpful and friendly. I would definitely recommend him.

24 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look