Wonderful young men packed and moved my whole house from London to Leeds. They were experienced and careful packing everything including my fragile vases and ornaments with extra wrapping. My furnitur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really easy to book and very fair price. All inclusive costs so no worrying about surprises. Very easy to amend the booking to add items after the initial quotation and get an updated price. We had ex... See more
Company replied
Move for my 87 year old Mother from London to Glasgow was made effortless by brillant removals and their whole team. Arrived on time, met them the other end, team were helpful, polite and everythi... See more
Company replied
Booked it with a helpful guy on the phone. Job needed two men. Wanted no risk of help being needed lifting heavy item either end. Not maybe the absolute cheapest- but completely satisfied. Timings exc... See more
Company replied
Company details
Written by the company
Brilliant Removals is a trusted, fully insured removals company providing premium moving services across London and Surrey. We specialise in house removals, home removals, flat removals, apartment moves, office removals, office relocations, commercial removals, business relocations, man and van services, long-distance removals, and nationwide moving services. Whether you're moving a single item, a studio flat, a large family home, or an entire business, our experienced team is dedicated to making every move smooth, efficient, and stress-free. Our comprehensive moving services include professional packing and moving, full packing, partial packing, unpacking services, furniture dismantling, furniture reassembly, loading and unloading, secure transportation, and the supply of high-quality moving boxes and packing materials. Every move is carefully planned and carried out by trained professionals who treat your belongings with the highest level of care, ensuring they arrive safely at your new destination. Brilliant Removals understands that every move is different. That's why we offer flexible moving solutions tailored to your individual requirements, whether you're relocating locally within London, moving across Surrey, or relocating anywhere in the UK. We pride ourselves on transparent pricing, no hidden fees, excellent communication, and reliable customer service from your first enquiry through to the completion of your move. In addition to our professional removals services, we also offer rubbish removal, packing material supply, and discounted end of tenancy cleaning through our sister company, Brilliant Cleaner, helping you complete your move with one trusted provider. Our reputation is built on reliability, professionalism, attention to detail, and customer satisfaction. We are committed to providing a first-class moving experience for homeowners, tenants, landlords, estate agents, property managers, and businesses. Whether you need house removals, office removals, packing services, furniture dismantling and reassembly, man and van services, long-distance removals, or a complete moving solution, Brilliant Removals is ready to help. Contact us today for a free, no-obligation quote and discover why so many customers choose Brilliant Removals for safe, reliable, and professional moving services across London and Surrey. Moving Made Brilliant.
Contact info
Office 3 Argyle House, KT12 1PN, Surrey, United Kingdom
- 02034889373
- bookingsteam@brilliant-removals.com
- brilliant-removals.com
4.8
Excellent
308 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
This company done my full home moving
This company done my full home moving. It was brilliant job happy to recommend them
29 July 2025
Unprompted review
Reply from Brilliant Removals
Thank you so much Aline for your kind words! We’re delighted to hear that you were happy with your full home moving and the service our team provided.
Your recommendation means a lot to us, and we’re always here whenever you need a brilliant moving experience again!
Kind Regards,
Customer Experience Team
Brilliant-Removals.
Booking process was easy and mange to…
Booking process was easy and mange to swap my home with the person I was exchanging brilliant removals teams did mange both home moving in same day with 2 different teams. We appreciate the hardwork of they employees
26 July 2025
Unprompted review
Reply from Brilliant Removals
Thank you Mohammed for your wonderful feedback! We're so pleased to hear the booking process was smooth and that both moves went successfully on the same day. Managing a home exchange with two teams can be complex, and we're glad our crew made it a seamless experience for you.
Your appreciation of our team's hard work means a great deal — we’ll make sure it’s passed on to everyone involved.
Wishing you all the best in your new home!
Kind Regards,
Customer Experience Team
Brilliant-Removals
Really easy to book and very fair…
Really easy to book and very fair price. All inclusive costs so no worrying about surprises. Very easy to amend the booking to add items after the initial quotation and get an updated price. We had extra bags on the day that were added so just easy to pay for those then too. Brilliant and quick loading and unloading of the van! Couldn't recommend more. We moved 200 miles away and using brilliant is best experience with moving home.
28 July 2025
Unprompted review
Reply from Brilliant Removals
Thank you Maradona for taking the time to share your experience! We’re delighted to hear that the booking process, flexibility with changes, and transparent pricing made your move stress-free. It's wonderful to know that the team delivered a smooth and efficient service, especially over such a long distance. We truly appreciate the recommendation and are glad we could be part of your successful move!
Kind Regards,
Customer Experience Team
Brilliant-Removals.
Adam and his team were brilliant
Adam and his team were brilliant. Super helpful and did everything we asked and also very efficient. They even helped up clean some shelves in the new house before unpacking to save us time later. Couldn’t recommend these guys highly enough. Thank you for making our move so much less stressful than it could have been!
23 July 2025
Reply from Brilliant Removals
Thank you so much Sophie for your lovely feedback! We're delighted to hear that Adam and the team were able to make your move easier and less stressful. Going the extra mile is what we strive for, and we're glad their help made a difference on the day. We truly appreciate your recommendation!
Kind Regards,
Customer Experience Team
Brilliant-Removals.
Really good service
Really good service. Phoned them up for a job for the next day and they delivered. The 3 men who came with the van were very polite and got on with the job without any hesitation and in a timely manner. Have used them before and would definitely use them again. Price quoted was very reasonable too.
19 July 2025
Unprompted review
Reply from Brilliant Removals
Thank you for your continued trust in our service! We're so pleased we could accommodate your next-day request and that the team delivered with professionalism and efficiency. It's always great to hear from returning customers — we truly appreciate your support and look forward to helping again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Removals.
What an amazing team
What an amazing team. Cannot believe how efficient they were. Great bunch of people and can’t believe they did the entire boxing and unpacking in one day and also a 300 mile round trip.
20 July 2025
Unprompted review
Reply from Brilliant Removals
Thank you so much Khalid for your kind words! We're thrilled to hear that you were impressed with the team's efficiency and dedication—especially on such a long-distance move. It was a pleasure to assist with your relocation, and we're glad we could make it as smooth and stress-free as possible for you.
Kind Regards,
Customer Experience Team
Brilliant-Removals.
Awful Experience
Awful Experience – Poor Planning, Extra Charges, and Damages -- I had an extremely disappointing experience with this removal company. They completely underestimated the amount of furniture I had, even though I had provided all the necessary information to Maisie. They sent a small van, and when I looked at the original email they sent, it was clear they hadn’t taken everything into account properly.
As a result, I had to wait for a second van, which delayed the entire move—and of course, they charged me extra for it.
The movers showed up without basic equipment—no trolleys, no tools—nothing to help carry heavy items or optimize the move. They were literally taking box by box, which meant it took five hours just to empty a two-bedroom flat with lift access.
When I called the office, they claimed the lift was too small, which is ridiculous—it comfortably fits eight people. A professional company should be prepared for that.
To make things worse, on the way to the drop-off address, they actually called me to ask if I wanted them to finish the job. What kind of question is that, halfway through a move? Obviously, I had no choice but to continue. I was then charged £140 per additional hour, on top of the original quote.
In the end, I paid £1,300 to move a two-bedroom flat, and I later noticed damages to my furniture that I will now have to claim.
Overall, this was a completely unprofessional and overpriced service. I would absolutely not recommend this company to anyone.
20 July 2025
Unprompted review
Reply from Brilliant Removals
Thank you for your kind feedback. We’re truly pleased to hear that you had a professional and respectful experience with our team. Providing a seamless and courteous service is always our priority, and it's great to know we met your expectations.
We appreciate your support and look forward to assisting you again in the future.
Kind Regards,
Customer Experience Team
Brilliant-Removals.
Professional moving services
Highly recommend this service Adam was very friendly and professional
8 May 2025
Unprompted review
Reply from Brilliant Removals
Thank you Richard for the 5-star review! We're happy to hear you had a brilliant experience with our moving services. Adam will be pleased to know his friendly and professional approach made a great impression. If you ever need us again, we're just a call away!
Kind Regards,
Customer Experience Team
Brilliant-Removals
Didn't take everything they should have
I booked the removals of the contents of my one bedroom flat. The guys didn’t take the TV, saying they didn’t know about it in advance. I'd also been quoted and paid for 6 hours, but when they'd moved 90% of the stuff in one journey, after about 4 hours, they left. So I had to move my own tv and 3 car loads of stuff. Not ideal. Will try someone else next time.
26 March 2025
Reply from Brilliant Removals
Thank you Lucy for your feedback. We're sorry to hear the service didn’t fully meet your expectations. We aim to deliver a stress-free moving experience, and your comments will be shared with the customer support team to help us improve. If you’d like to discuss this further, kindly drop us an email!
Kind Regards,
Customer Experience Team
Brilliant-Removals
Higy recommend this moving serive they…
Higy recommend this moving serive they save me last minute as i had to exchange 5bed home and they was able t accommodate packing moving and disassemble furniture all achieves with no issues
26 March 2025
Unprompted review
Reply from Brilliant Removals
Thank you Shokhan for the 5-star review! We're delighted we could step in last minute and support your 5-bedroom home move smoothly. It's great to know our team handled the packing, moving, and furniture disassembly without any issues. Your recommendation means a lot to us! If you need our services again, we are a call away!
Kind Regards,
Customer Experience Team
Brilliant-Removals
This guys are really pro at moving and…
This guys are really pro at moving and dissembling furniture I will definitely use them again
5 March 2025
Unprompted review
Reply from Brilliant Removals
Thank you for the great 5-star review! We're glad to hear you were impressed with our team's expertise in moving and disassembling furniture. It means a lot to know you'll be using us again — we look forward to hearing from you!
Kind Regards,
Customer Experience Team
Brilliant-Removals
I booked with brilliant to move my…
I booked with brilliant to move my home. They movers professional and hardworking team h will definitely use them again soon.
22 February 2025
Unprompted review
Reply from Brilliant Removals
Thank you Saeed for the 5-star review! We're thrilled you had a positive experience with our professional and hardworking team. It's wonderful to know you'll be choosing us again for your next move — we’ll be ready when you are!
Kind Regards,
Customer Experience Team
Brilliant-Removals
Amazing moving team arrive with all…
Amazing moving team arrive with all equipment to do moving packing and disassemble, they got everything done with in a time frame quote it for and I couldn't believe how efficient they was with packing and moving the items highly recommended them to friends family around London
4 February 2025
Unprompted review
Reply from Brilliant Removals
Thank you Behzad for your kind words! We're delighted to hear that our team provided an efficient and well-equipped service for your move. Your recommendation means a lot to us!
Kind regards,
Brilliant Removals.
I can't put it in word how good they…
I can't put it in word how good they moving team I remember one of them name kamal was brilliant with his moving team they pack move and dissemble and reassembly of my furniture also I had a heavy paino they move it with no problem they was down to Erth.
1 February 2025
Unprompted review
Reply from Brilliant Removals
Thank you Ahmad for your 5-star review! At Brilliant Removals, we take great pride in delivering a seamless moving experience, and we're delighted to hear that Kamal and the team exceeded your expectations. From packing and reassembling furniture to safely moving your heavy piano, our team is always committed to providing professional and efficient service. We truly appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
Brilliant Removals
Brilliant company move my home last…
Brilliant company move my home last week I was very stressed and this company take the stress a way from the moving service.
3 February 2025
Unprompted review
Reply from Brilliant Removals
Thank you Shai for your brilliant review! We understand how stressful moving can be, and we’re so pleased that our team could make the process smooth and hassle-free for you. Providing a stress-free moving experience is what we strive for, and we truly appreciate your kind words. If you ever need our services again, we’ll be happy to help!
Best regards,
Brilliant Removals
Very fast and removal guys ali move all…
Very fast and removal guys ali move all my home to the 2nd floor woth no issues
11 January 2025
Unprompted review
Reply from Brilliant Removals
Thank you Ramen for your review! We’re glad to hear that Ali and the team provided a fast and efficient moving service, ensuring everything was moved to the second floor with no issues. Your feedback is greatly appreciated, and we look forward to assisting you again in the future!
Best regards,
Brilliant Removals
We moved our house from London to Kent…
We moved our house from London to Kent and the movers was brilliant with great care to my belongs best house moving company in London highly recommend it.
13 January 2025
Unprompted review
Reply from Brilliant Removals
Thank you Nima for your brilliant review! We’re delighted to hear that your move from London to Kent went smoothly and that our team handled your belongings with great care. Providing a stress-free and professional moving experience is our priority, and we truly appreciate your recommendation. If you ever need our services again, we’ll be happy to assist!
Best regards,
Brilliant Removals
Great company
Great company. Very helpful and responsive. They went out of their way to be thoughtful and considerate. Thank you!
29 October 2024
Unprompted review
Reply from Brilliant Removals
Thank you Karen for your wonderful review! At Brilliant Removals, we always strive to go the extra mile to provide a helpful, responsive, and considerate service. We're delighted to hear that you had a positive experience with our team. If you ever need assistance in the future, we’d be happy to help!
Best regards,
Brilliant Removals
Brilliant moving service dissemble all…
Brilliant moving service dissemble all my office furniture and pack and move it was excellent.
13 November 2024
Unprompted review
Reply from Brilliant Removals
Thank you Hamed, for your brilliant review! We’re glad to hear that our team provided an excellent moving service, carefully dismantling, packing, and relocating your office furniture. Ensuring a smooth and efficient move is our priority, and we appreciate your feedback. If you ever need our services again, we’d be happy to assist!
Best regards,
Brilliant Removals
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.