Brightmine Reviews 8

Works with us to help manage costs and make the best use of our annual subscription. Trusted templates and advice which are user-friendly and plain English

We’ve found Brightmine to be an incredibly valuable tool when benchmarking our employees at ETEL. Its data-driven insights and comprehensive market comparisons have given us a much clearer understanding of how our roles align with industry standards.

The platform is intuitive to use, and the depth of information available has allowed us to make more informed decisions around compensation, performance expectations, and role development. It has also helped us ensure fairness and consistency across teams, which has been a key priority for us.

What stands out most is the confidence it gives us in our benchmarking process. Rather than relying on assumptions, we’re able to back up decisions with reliable, up-to-date data. Overall, Brightmine has strengthened our approach to workforce planning and has become an essential part of our HR toolkit at ETEL.

I use the HR & Compliance Compliance Centre to keep ahead of the Employment Rights Act changes that are being rolled out. The platform helps my team understand the impact of changes and plan accordingly. We trust it to keep us compliant.

If I could give Brightmine a zero score I would

Our HR Director subscribed to XpertHR then acquired by Brightmine for several years. Our HR Director retired in September 2023 and in January 2024, her subscription to the now Brightmine portal was cancelled.

I still received an invoice in September for the renewal and replied to LexisNexis and our account manager reminding them that the subscription had been cancelled and we would not be paying the renewal invoice.

Today, a month later, I receive yet another reminder from their accounting department that the invoice is outstanding and I needed to contact them urgently today!!

It is impossible to speak to anyone and the Brightmine account manager just ignores any emails I send.

Zero customer service skills and I personally have never been so disgusted by a company.

I would give Brightmine a minus score if possible.

I have been part of XpertHR then acquired by Brightmine since the 2000's.

Recently Brightmine took an overpayment of just under 1k, which they openly admitted was their error.

To date (2 weeks plus), I have not received a refund and my account manager is completely ignoring me as is their accounts team. I have tried calling multiple times to be promised a response the same day, yet each time no one bothers to respond.

It is impossible to speak to anyone or get any help, they are an utter disgrace.

Zero customer service skills and I personally have never been so disgusted by a company.