Brightmeteors Reviews 

101
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I ordered an item and then found something more to my liking shortly after. I emailed the company 51 minutes after placing the order requesting to cancel and issue refund. 7 hours later they responded... See more

Rated 1 out of 5 stars

Do not trust. Ordered and received 'heated socks', but only the socks arrived ie no batteries or charger therefore just 'socks'. After sales unsatisfactory, as constantly sent to an FAQ page. Resp... See more

Rated 1 out of 5 stars

One of my orders arrived but the other one didn’t arrived. Contacted them and they send a tracking number ( not in English so can’t understand it) different to the original tracking link( which is in... See more

Rated 1 out of 5 stars

Bought headlamp cleaner for 8 euros. Efficient tracking system stating item ready for dispatch in the states, sent to customs in states, at customs in states, then low and behold the item turned up fr... See more

Company replied

Company details

  1. Clothing Store

Written by the company

We are a passionate company that truly believes that fashion should be affordable.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

101 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(101)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a pop-up sink drain/strainer

Ordered a pop-up sink drain/strainer. After several weeks of supposed tracking notifications, I was notified my order was delivered...guess what// No order ever arrived. Terrible support.

4 March 2024
Unprompted review
Brightmeteors logo

Reply from Brightmeteors

Dear Valued Customer, We regret the inconvenience caused and are committed to resolving it. Kindly share your order number at support@brightmeteors.com, and we will ensure a swift resolution.
Jessica, Senior Director of Customer Support, www.brightmeteors.com

Rated 1 out of 5 stars

SCAM Company..never received jacket

SCAM Company..never received jacket. Why are FB allowing them to advertise..Never buy from this company.

3 March 2024
Unprompted review
Brightmeteors logo

Reply from Brightmeteors

Dear Valued Customer, We regret the inconvenience caused and are committed to resolving it. Kindly share your order number at support@brightmeteors.com, and we will ensure a swift resolution.
Jessica, Senior Director of Customer Support, www.brightmeteors.com

Rated 1 out of 5 stars

Paid for a jacket listed as 3xl 54.3…

Paid for a jacket listed as 3xl 54.3 inch chest. Arrived and it is 48 inch chest. They have insisted that they have sent the right size so hard luck. Impossible to get solved just fobbing me off. Cost £40 offered $3 compensation. Now not replying. DONT USE THIS TERRIBLE COMPANY. They just go around bin circles now not responding.

31 March 2024
Unprompted review
Rated 1 out of 5 stars

Got scammed by this company

Got scammed by this company, sending me a cheap beer opener instead of an electric wine opener set as advertised, when I complained with PayPal, was asked to send it to China on my cost which was more than the cost of the product.

19 March 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs, con men

Ordered a dress which looked really nice in the pictures. Finally got it after about a 6 week wait but was nothing like the pics and I can never wear it. The material was a cheap nylon type and the colours not at all like what I saw!
Avoid at all costs

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Inferior quality product delivered

Purchased a cashmere zipper sweater. The sweater arrived, and whilst a nice fit, it was cotton/polyester and not cashmere. When raised with customer service they said it was the correct product. They are obviously buying cheaper products from China and passing them on for a better product. You are not getting what you pay for.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

Fraudulent co didence tricksters

The advert for their products shows a clearly superior item and the price matches that.
But what you receive is clearly a knock off copy of the advertised item.
They are fraudulent thieves and should be stopped from trading.

DO NOT BUY FROM THEM, EVER

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Brightmeteors

When I read most of the reviews on here I was starting to worry about this company, so thought I'd check my bank account, and like lots of others, they had taken more money than what was supposed to be. I immediately emailed the company , not only did I get a quick reply , but one saying they were going to refund the money. And sure enough they did. Also the product is currently in transit!.Which I'm no longer bothered about but if it arrives then it arrives. I'm sorry that alot of you have neither received the product or been refunded. I consider myself very lucky, and also a lesson learned as I now read into the company first before buying. I was actually able to buy the same thing on Temu and for a way better price.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

My products lost in transport hell?

I ordered two winter hats 7 weeks ago. Every so often, they would let me know where it was in the world (!!!) and then it seemed to arrive to a city close by and since then, for the last two weeks, I've not received any more updates. I have complained to them twice and they say they are very sorry, they will talk to the delivery company... the winter will be over before y bloody hats get here! No more Instagram buying!

20 February 2024
Unprompted review
Rated 1 out of 5 stars

They robbed me

They robbed me, I ordered nail serum they sent me ear drops solution. They are a scam do not purchase anything from them

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Brightmeteors is a terrible company

Brightmeteors is a terrible company - a scam!!! Not only does the product not at all hold what is promised (bought a vaccum cleaner which should blow as well) but besides it's not a strong vaccum cleaner at all, it does not at all blow a bit. I proved this scrap product with video they asked for but they refuse to send me a pre-paid return lable (product should go back to China!) and if I'm keeping the product they are willing to repay 2 USD on a product which cost 35 USD! So NEVER AGAIN!! Be careful it's all a lie!

25 January 2024
Unprompted review
Rated 1 out of 5 stars

SCAM company by own recent experience

Check internet, they are classified SCAM! The product in the ad is not the one you will get. The one shown in the ad is a sophisticated detailed model, what you get is a cheap small children version with none of the promised features.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

You've been warned.

Indeed a SCAM Web site.First I was charged a higher price from the checkout price I drew this to their attention and was told it was an error and will be refunded within 3 days that was Christmas eve and up to today no refund, the two jumpers I ordered were XL,the ones I received where two different sizes, one fits a 12 year old and the other one will fit a 7 year old, the inner fabric on the web site photos attracted me,thick looking fur, turned out to be cheap looking fleece nothing like the advertised fur on the Web site.The inner lining has thread hanging all over the place, the outer material seems it will be ruined with one wash.Do not touch this Web site.

12 January 2024
Unprompted review
Rated 1 out of 5 stars

Bought a hard drive reader

Bought a hard drive reader. Does not have proper software. My PC does not "see" the old HDD when hooked up according to there instructions. Attempted a return. They placed numerous road blocks to facilitate return. Return did not happen.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Ordered shower steamers for a Christmas gift in early December. I never received the product, they took the money out. The link on the order confirmation page was a dead link, did not work. Tried emailing but it kept bouncing back to me as an error. Buyer beware.

5 December 2023
Unprompted review

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