BrightHR Ireland Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful, friendly, and professional staff members who always take the necessary time to thoroughly explain every feature during onboarding sessions. Many people state how clear, well-structured, and engaging the training actually is, which greatly builds their long-term confidence in navigating the software successfully. Reviewers note that the platform is very valuable for managing daily requirements smoothly without encountering any major stress. Some reviewers were not happy with the customer service experience, pointing out rigid company policies, unexpected ongoing charges, and significant difficulties getting timely assistance.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting top-class support and knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful onboarding sessions and... See more

Service

Consumers find service experiences to be mixed, with stark contrasts in opinions. While some reviewers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is alw... See more

Rated 5 out of 5 stars

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so g... See more

Rated 5 out of 5 stars

Amy at BrightHR was amazing—she guided me through everything on our elearning onboarding and adding team members, she answered all my questions, and was professional yet easy to talk to. Much appreci... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

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4.7

All reviews

(775)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Support

Had a Teams call with Rebecca McNab to take me through the platform. Rebecca dealt with all my queries very patiently and courteously and showed me features and settings of the software that were of particular interest. Great communication and reassurance regarding future support.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

had a teams meeting to go through the…

had a teams meeting to go through the workings of the Bright HR platform and Blip app with Aaron and he guided me through everything. We went through the site and he explained everything in great detail , very informative Thanks to Aaron Maher highly recommend him

14 January 2025
Unprompted review
Rated 5 out of 5 stars

comprehensive onboarding

comprehensive onboarding

Aaron Maher was at my support today. His support was informative and supportive. He answered all my questions and explain in details how the app work and all the 24/7 support I have and how to access it. I found it one of the most comprehensive onboarding I have compared to other companies. I really recommend BrightHR to everyone.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Step by step guidance

Step by step guidance, today I had a teams meeting to go through the workings of the Bright HR platform and Blip app. I shared my screen with Aaron and he guided me through everything. I did all the navigation around the site so I felt in control of the speed at which he explained everything. Thanks to Aaron Maher 'Good Start' much appreciated.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Training session with Rebecca

Our experience was very insightful and helpful as my dad isn’t great with a pc and navigating systems , Rebecca was very clear in explaining topics and showing us how to navigate the system , Rebecca was very helpful ,patient and answered any questions that we had , thank you ❤️

7 January 2025
Unprompted review
Rated 5 out of 5 stars

I just had my first meeting with Paula…

I just had my first meeting with Paula Chaves-Garcia this morning to help me get set up with Bright Safe and Bright HR. She was very pleasant and patient and gave me a very good understanding of how the platform works. Thanks again Paula

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Introduction to Bright HR

I had a fantastic introduction session to the BrightHR app with Mr. Aaron Maher during a Teams call. He was incredibly friendly and answered all my questions with great detail and clarity. Thanks to his patience, I felt comfortable asking about every aspect of the app and gaining insights into the HR world, which is new to me. It’s reassuring to know I can reach out to such a knowledgeable and approachable contact if I encounter any issues with the app.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, Engaging

Knowledgeable, engaging presenter. Paula adeptly brought us through the platform, highlighting the benefits of each relevant option and moving quickly through those that weren't

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent software and service

Excellent software. Just had my full onboarding training with Rebecca Mcnab, she was excellent at taking me through the system and giving extra detail on areas I had concerns with.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service

Did a training course for the BrightHR system with Rebecca and it was very helpful and informing of everything I needed to get started and what the system includes. Rebecca was very helpful and answered any questions I asked and gave me a great example on how to use it.

10/10

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Good Introduction to BrightHr

Had an really good introduction to Bright HR with Aaron last week.
He went through all the main features and how to use the program. Aaron kept it simple and straightforward assured me that he and other team members are always available for support.
Thank you for taking the time to show me.
Sabrina and the team @ Fieldmaster Clonmel.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

AARON MAHER THE HELPFUL GUY.

AARON MAHER THE GUY I WAS SPEAKING WITH THIS MORNING WAS SHOWING ME THE STEPS IN USING BRIGHTHR PLATFORM TO HAVE ACCESS TO ALL.
HE WAS VERY HELPFUL AND EXPLAINED EVERTHING TO ME SO I COULD UNDERSTAND IT.
THANK YOU AARON.

12 December 2024
Unprompted review

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