BrightHR Ireland Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful, friendly, and professional staff members who always take the necessary time to thoroughly explain every feature during onboarding sessions. Many people state how clear, well-structured, and engaging the training actually is, which greatly builds their long-term confidence in navigating the software successfully. Reviewers note that the platform is very valuable for managing daily requirements smoothly without encountering any major stress. Some reviewers were not happy with the customer service experience, pointing out rigid company policies, unexpected ongoing charges, and significant difficulties getting timely assistance.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting top-class support and knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful onboarding sessions and... See more

Service

Consumers find service experiences to be mixed, with stark contrasts in opinions. While some reviewers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is alw... See more

Rated 5 out of 5 stars

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so g... See more

Rated 5 out of 5 stars

Amy at BrightHR was amazing—she guided me through everything on our elearning onboarding and adding team members, she answered all my questions, and was professional yet easy to talk to. Much appreci... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(775)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Interbev Ireland Ltd have been using…

Interbev Ireland Ltd have been using BrightHR for not long time and we very happy with the service. The app is very easy to use and makes employees much more disciplined in managing their own holidays. Paula Chaves/ Leigh Dignan helped us organize everything, which was fantastic, they were very friendly and gave us all the information we needed. Thank you! Keep up the great work!

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Brighthr information

Paula.Chaves-Garcia had a teams meeting with myself to explain the Brighthr programme in relation to our company. She was extremely helpful and informative.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Bright

I recently had a training session with Paula Chaves-Garcia on the BrightSafe app and I can only say she was brilliant. Very informative and explained everything very well to me. I found her to be very thorough and informative. She certainly knows her stuff. She was very helpful and reassuring as this is all new to me and she told me I can follow up with her at any stage if I have any questions etc.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Onboarding

WE completed our onboarding today with Rebecca McNab. Very informative and we all benefited greatly. Every query was answered and Rebecca took her time to explain everything to us to make sure we have a full understanding going forward. Highly recommended.

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Had a teams call with Aaron

Had a teams call with Aaron. He explained everything in an easy way, and answered all the questions I had. Left me confident, that if I have any further questions, himself and the bright hr team are just a call away.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca was very patient

Rebecca was very patient, explained everything i needed for the moment but has more importantly given me the confidence to know that she will be available as we go forward

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Introduction

Had an excellent experience today being introduced to BrightHR & BrightSafe by Aaron Maher. He comprehensively took me through both systems in a very user friendly manner. I'm very confident now about using both and know support is at hand if required.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Meeting

Had a teams call with Rebecca McNab. She walked me through both BrightHR and BrightSafe using very clear and easy to follow instructions. She answered any queries I had efficeiently and made the whole experience very enjoyable

23 January 2025
Unprompted review

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