Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the applic... See more
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Review summary
Created with AI, based on recent reviews
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The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as ho... See more
Company replied
We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated... See more
Company replied
Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour... See more
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Company details
Written by the company
BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We understand that It Pays to Play and provide businesses with the tools to become a part of this cultural shift. Our solution enables you to effortlessly implement HR admin processes, from approving vacation, logging sickness and tracking lateness, through to running reports and document management whilst also providing you with access to specialist expert knowledge on topics ranging from employment relations to happiness. We're igniting a fire in the HR industry that will reveal a brilliant new normal.
Contact info
123 Front Street West, M5J2M2, Toronto, Canada
- 1-833-247-3658
- brighthrsupport@peninsula-ca.com
- brighthr.ca
4.5
Excellent
204 reviews
Replied to 57% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks, Eleanor, for an excellent experience!
Eleanor guided us through the BrightHR system with incredible clarity and expertise. She patiently answered every question, ensuring I felt confident using the platform’s features. Her detailed walkthrough of the software, paired with her thoughtful explanations and resource suggestions, made the process easy and pleasant. Grateful for her time, and expert customer service!
25 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Laurie,
Thank you so much for this wonderful review! We’re delighted to hear that your experience with Eleanor exceeded expectations. Your feedback is a testament to our team's dedication, and we will make sure it’s passed along. We appreciate you choosing us and look forward to continuing supporting you and your business!
Regards,
BrightHR Canada
Thanks Eleanor!
Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the application. She was very patient, answered all our questions and provided useful resources for ongoing support. We found the sessions quite valuable courtesy of Eleanor!
24 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Wale,
Thank you kindly for taking the time to leave us this wonderful feedback. We are very happy to hear that Eleanor was helpful in your onboarding session. We're grateful for the opportunity to partner with you in achieving your goals.
Regards,
BrightHR Canada
Our team had a great onboarding call…
Our team had a great onboarding call from Eleanor. She was excellent at answering our questions and helping us navigate BrightHR.
23 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Jora,
Thank you kindly for this for this five star review! We will be sure to pass over this feedback to Eleanor as it is a trust testament of her hard work and dedication!
Regards,
BrightHR Canada
they use scam practices
What I liked least about BrightHR is the way they operate—everything about the experience feels misleading. They lock you into a contract that they claim is for a fixed term, but then they automatically extend it without giving any clear notice. You may think you're signing up for a short-term service, but suddenly you're stuck paying for much longer than expected. Trying to cancel is nearly impossible, and their customer service is almost non-existent. They only reach out when they're trying to sell you something else. It honestly feels like a scam, and I would strongly warn others to stay away.
5 May 2025
Reply from BrightHR Canada
Hi there,
Thank you for bringing this to our attention. We understand the frustration this has caused and sincerely apologize for any inconvenience. We're committed to resolving this matter promptly. Our support team will reach out to you shortly to gather more details and work towards a solution that meets your needs.
Regards,
BrightHR Canada
A patient and professional Angel
Angel was very patient and professional in delivering quality and meaningful information in our sessions. Patient because I am not teck savvy when others are and she never made me feel behind or unqualified to use this people management software program. Thank you!
23 June 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you for taking the time to leave such a lovely review! We are delighted to hear that Angel was so helpful. Your satisfaction is our utmost priority, and we're grateful for the opportunity to partner with you in achieving your goals!
Regards,
BrightHR Canada
Pranvir Singh was very helpful and had…
Pranvir Singh was very helpful and had great customer service!
19 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Robin,
Thank you very much for the five star review and feedback! We are happy to hear that you had a great experience with Pranvir.
Regards,
BrightHR Canada
Thank you
Thank you for all your time and patience showing me how to navigate.
20 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Tracy,
Thank you very much for the five star review and lovely feedback!
Regards,
BrightHR Canada
Wonderful experience
Angel Ali was very knowledge, helpful and easy to follow and understand. She walked us through the platform with ease and answered all of our questions quickly and effectively. Fantastic experience.
20 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Chantal,
Thank you for letting us know about your recent positive experience! Your satisfaction is our utmost priority, and we're grateful for the opportunity to partner with you in achieving your goals.
Regards,
BrightHR Canada
Friendly Experience
Tyson's knowledge and communication of the Bright Safe platform was excellent. Tyson was friendly and answered all and any questions that I asked.
Over all experience was fantastic.
17 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Derek,
Thank you very much for the five star review! We are glad to hear that Tyson supported you in your onboarding.
Regards,
BrightHR Canada
Tyson was extremely helpful throughout…
Tyson was extremely helpful throughout the process. Clear, professional, and made everything smooth and easy. Great experience!
12 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Rahul,
Thank you for leaving a review of your recent experience. It’s great to know Tyson was so helpful. We will pass your feedback on!
Small Business Growth
Everything is clear and Concise. Tyson Tan was very patient and knowledgeable on the subject. It's nice to have companies also care about small businesses for growth.
11 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Hareesh,
At BrightHR, we work hard to ensure our customers receive great service, and we are happy to hear your positive feedback. Thank you for reviewing the experience you had with Tyson. We'll be sure to share this with him.
Super Helpful!
10 June 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you kindly for the five star review!
Regards,
BrightHR Canada
Simran was quick and informative
Simran was quick and informative, it was a great meeting. Thank you.
9 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Terri,
Thank you for your positive feedback!
Regards,
BrightHR Canada
Clear guidance and efficient onboarding.
Tyson Tan, our BrightHR Onboarding Specialist, has been very helpful during the onboarding process. He is patient with all my questions and is very knowledgable with all the functions of BrightHR.
4 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Jing,
Thank you very much for taking the time to let us know about your recent experience with Tyson. It's great to hear that you enjoyed his support, we will be sure to pass this feedback onto him!
Regards,
BrightHR Canada
Claudia has been exceptional!
Claudia has been exceptional!
She has supported our onboarding from day one forward!
3 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Tess,
Thank you for taking the time to leave us this feedback! We love to hear that Claudia has been a great support, we will be sure to pass this onto her. Have a lovely weekend!
Regards,
BrightHR Canada
So far so good!
So far so good! Just started with my introduction to Bright HR. My expert was helpful and guided me through the HR app with ease. I'm looking forward to a long and prosperous partnership!
6 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Melanie,
Thank you for taking the time to leave such a lovely review! We appreciate your trust in BrightHR and look forward to continuing to support your business.
Regards,
BrightHR Canada
Great Onboarding Experience
Angel was lovely to speak with. She gave me an onboarding call and went through the entire platform in details but also took time to answer any questions I had. Look forward to using the platform as it seems very user friendly. Thank you Angel and the BrightHR team
6 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Michelle,
Thank you kindly for the lovely feedback. We truly value your partnership and look forward to continuing to support your success.
Regards,
BrightHR Canada
Very helpful
Very helpful. They created a package specifically for my small business and walked me through the set up process.
3 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Aaron,
Thank you so much for this feedback! We're grateful to partner up with you.
Regards,
BrightHR Canada
Angel was an excellent instructor with…
Angel was an excellent instructor with endless patience for all the interruptions I had during lesson.
She made me see a great value in this software!
5 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Rosalind,
Thank you very much for the five star review and wonderful feedback regarding Angel! We look forward to continuing supporting your business.
Regards,
BrightHR Canada
The refresher was wonderful and useful
The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as how tofully utilize it.
4 June 2025
Unprompted review
Reply from BrightHR Canada
Hi Megan,
Thank you for the positive review! Providing excellent service and delivering tangible results are at the core of what we do. We will be sure to pass this feedback onto the team!
Regards,
BrightHR Canada
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