Bridges Estate Agent Reviews 

249
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members who consistently go above and beyond to guide clients through buying, selling, or renting properties. People note that the dedicated team communicates clearly, answers questions promptly, and actively manages chains to make complex real estate processes much smoother and less stressful. However, some people mentioned experiencing poor communication, noting occasional long delays in receiving updates regarding their property sales and purchases. A few reviewers also described dealing with unhelpful service, a noticeable lack of basic professionalism, and frustrating interactions with certain staff members.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and... See more

Response time

Customers had positive experiences with response time, frequently highlighting that agents dealt with... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful staff made the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Had a really great experience working with Bridges Estate Agents. The whole team was professional and efficient throughout, but I have to give a special shoutout to Matt Parsons — top lad!... See more

Rated 5 out of 5 stars

I cannot rate Hayley enough, she’s been an absolute godsend throughout the whole experience. Always happy and helpful, nothing was too much trouble, always dealt with any worries immediately. She’s an... See more

Rated 5 out of 5 stars

Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to f... See more

Rated 5 out of 5 stars

Alice in particular went above and beyond to help me find the perfect home for me. Nothing was too much trouble and the whole team were so friendly and helpful, and did everything they could to show m... See more


Company details

  1. Real Estate Agency

Written by the company

Bridges: Independent Local Letting & Estate Agents: Successfully selling, renting & valuing properties since 1991: Aldershot, Ash Vale, Farnborough, Farnham, Frimley, Fleet, Camberley, Hook and Basingstoke.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

249 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(249)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

We’ve had a truly terrible experience…

We’ve had a truly terrible experience with Bridges, to the point we decided to remove our property from the market as we did not want to move forward working with them.
Every concern or complaint that I raised was turned back on myself - they were more than happy to explicitly tell me that everything I was not happy about was my own fault. They refuse to take any responsibility for their mistakes, or for not actually doing their job.
They made multiple mistakes with the listing details (floor plan wrong multiple times, property type wrong, not anonymising photographs before posting online) that we had to point out to them to be corrected. Their argument is that they corrected things as soon as we pointed them out, therefore it’s not a problem…
Bridges made absolutely no effort to resolve any of the issues that we had. Even worse they tried to gaslight and talk down to me in my own home after they invited themselves in.
They also refused to release us from our contract as they “do not believe” they have done anything wrong. This is just a petty way to try to get back at us because they’re not selling the property either way. Now they’re just blocking us from selling with someone else.
Since having this experience we have spoken to many friends and family and were surprised that many of them also had negative interactions.
AVOID!!!!!

18 August 2026
Unprompted review
Bridges Estate Agent logo

Reply from Bridges Estate Agent

We’re sorry to hear that you feel you’ve had a poor experience. We have made every effort to rebuild and strengthen our business relationship, and we value the opportunity to continue doing so.

While our understanding of the situation differs from your account, we are keen to better understand your concerns and work towards a constructive resolution. We remain committed to acting professionally and in line with our obligations.

We would welcome the opportunity to discuss this matter further with you should you wish to get in touch.

Kind regards,
The Bridges Team

Rated 4 out of 5 stars

Very Happy with Service

We recently sold a property through Bridges of Hook, Hampshire. Although their fees were higher than some other agents, we chose them because they were enthusiastic and seemed to be on the ball. This proved to be the case as the property went under offer soon after listing. Our main contact was with the manager, Rob, who went above and beyond in keeping us informed of progress, visiting the property when we were unable to do so etc. Would happily recommend

11 August 2026
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY DISGUSTING BEHAVIOUR

ABSOLUTELY DISGUSTING BEHAVIOUR , THEY ARE SHYSTERS AND WILL DO ANYTHING FOR MONEY.
THEY TOLD MY SURVEYOR WHO TOLD MY UNDERWRITER THAT THE BUYER WAS NO LONGER SELLING TO ME WHICH WAS AN ABSOLUTE LIE,

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Steve was extremely personable

Steve was extremely personable, supportive and understanding of the set of needs we faced in both selling one property and purchasing another. He was always quick to respond to questions and went above and beyond to help us. I cannot recommend Bridges highly enough, they are definitely a company I would use in the future.
Thank you so much Steve and the rest of the team. You were all always very professional and approachable. You made something that could have been very overwhelming manageable.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, professional, timely and transparent. Katherine has been extremely helpful, patient and easy to communicate

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Proactive approach

Although, found a new home through another estate agent Bridges was proactive to find me one. Particularly big shout out to the Ash branch (Alice). Fast response and knowledgeable about the area and processes involved.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank Jasmine and the…

We would like to thank Jasmine and the team at Bridges Estate Agents Farnborough for all their help and hard work in selling our property and getting our desired property in North Wales. We started in January and finished in July. The journey made easier by Jasmine's input, along with the rest of the team.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Our contact at Bridges was Matt…

Our contact at Bridges was Matt Parsons, who dealt with us in a very professional manner, prior, during and after our viewing of our 18th viewing (not all with Bridges). Matt was very empathetic to our situation, having not been successful in a volume number of viewings prior. He responded effectively and efficiently to all our questions and queries, and gave us great support after. He's a very well mannered conscientious individual, and as I have said, professional at all times. We wish him continued success, in his chosen occupation, he is a credit to his profession, thank you Matt from all of us.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant estate agents (genuinely!)

Melanie at Bridges has been brilliant throughout our house purchase, along with Libby and Matt. Between them, emails and queries get answered instantly, nothing sits waiting around.

When issues came up with the sale they flagged them straight away and pushed to get things addressed.

They are genuine problem solvers who clearly care about getting the right outcome for you, not just closing the deal. Can't recommend this team highly enough

Many thanks,
Adriana & James

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Thanks to Hayley, Petra and the team at Bridges for helping us with our house move. Hayley was exceptional throughout the entire process. Her communication was always clear, prompt, and helpful, and she kept us updated at every stage. Hayley was highly efficient and proactive, making everything run smoothly and taking the stress out of what can often be a complicated process.

Her excellent service and attention to detail really stood out, and she was always willing to help with any questions or queries.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Our experience with Bridges Ash Vale

Our experience with Bridges Ash Vale - Dan, Ben & Alice were very helpful throughout the whole process from the initial appointment, to viewings and to the final offer. An initial offer which was accepted fell through, but the team worked to get more viewings through the door and subsequently secured us another buyer. Service was very good, we were kept in the loop with the condition of the market etc, and always given advice on the best solutions to securing the sale, especially from Dan! Thank you very much.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Dan Jordan and the Ash Vale team

Dan heads up a super team at Ash Vale and was very proactive and consistent with his advice . I was so pleased that we chose Bridges and particularly Dan to guide us through the sale process and where necessary to recommend other relevant professionals along the way. His friendly and approachable manner ensured that he was a pleasure to contact at any stage and I would highly recommend him and his team .

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Bridges estate agents Ash Vale

My husband made contact with Ben at Bridges in Ash vale and Ben suggested to view a house after my husband explained what we were looking for.
We fell in love with the house and put an offer in that day, it was excepted and we complete this week! Bridges have been very helpful and supportive, we used bridges in Ash vale many years ago too and have always found this branch to be professional.
Ben has made the process easy and smooth and kept great communication.

28 July 2026
Unprompted review
Rated 4 out of 5 stars

Ash Vale and Frimley Branches

Hayley the sales progressor was absolutely fantastic. She went above and beyond when trying to get our sale completed, and kept me informed (even if the news wasn't what I wanted to hear) every step of the way. James and Galiye at Frimley branch were really helpful and proactive. In the last 5 months we have sold 2 houses and bought one through Bridges, and I'd be happy to recommend them

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I cannot rate Hayley enough

I cannot rate Hayley enough, she’s been an absolute godsend throughout the whole experience. Always happy and helpful, nothing was too much trouble, always dealt with any worries immediately. She’s an all round lovely lady. We have used bridges before and would definitely use them again

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Bridges Estate Agents, Ash Vale.

I have now used Bridges at Ash Vale on the last 3 occasions that I have moved, in 1994, 2013 and 2026. In my experience, they are best Estate Agents in the local area.
On the most recent occasion, Bridges sold my property on the very first day that it was put on the housing market.
My agent, Shaun Sims, is very professional, he has been
helpful and is easy to get on with.
If I ever decided to move again in the future, I would not hesitate to use Bridges again.

24 July 2026
Unprompted review

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