The Brick Tile Company Reviews 

891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the brick slips and products, noting their authentic appearance and transformative effect. The ordering process is frequently described as seamless and easy, with many appreciating the helpful support team and clear guidance. Reviewers often highlight the fast and efficient delivery, with products arriving well-packaged and undamaged, alongside responsive communication. However, some customers noted occasional delivery issues, such as items arriving damaged or experiencing delays. A few also found shipping costs for smaller orders excessive, and some mentioned difficulties with large pallet deliveries in certain areas.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent range and ease of use,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the brick... See more

Order

Consumers generally report a positive and seamless ordering process, often highlighting the ease of placing... See more

Service

Customers had positive experiences with service, often highlighting excellent communication and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Seamless ordering process. Order taken on phone and followed swiftly by invoice with payment link. Was able to order but delay delivery until a later date of my choice. Julue handled my order... See more

Company replied

Rated 5 out of 5 stars

Great experience using The Brick Tile Company. Delivery was within timescale, there was a slight issue as they had included primer instead of a bag of tile adhesive but they quickly delivered the adhe... See more

Company replied

Rated 5 out of 5 stars

We love the brick slips we chose from The Brick Tile Company! We'd ordered samples from another company previously but these were so much better and look perfect in our fireplace. I had a couple of qu... See more

Company replied

Rated 5 out of 5 stars

We ordered brick slips and mortar for a DIY project to create a real-looking, fake fireplace with a bioethanol log burner. Couldn't be happier with the quality of brick slips and the result - people c... See more

Company replied



Company details

  1. Tile Manufacturer
  2. Brick Manufacturer
  3. Building Materials Supplier
  4. Decoration and Interior Design Store
  5. Home Improvement Store
  6. Tile Store

About The Brick Tile Company

Written by the company

Genuine Clay Brick Slips

BRICK SLIPS INSTALLATION GUIDE inspiration CONTACT US

Brick Slips

Brick Slips are tiles made from bricks, sometimes called brick tiles, they are either cut from the faces of either side of a full brick, or sometimes kiln fired as a slip to start with.

The Brick Tile Company

We are the UK's leader in brick slips. Crafted from genuine clay bricks, our products bring natural colour and texture to any space. You can easily tile them on using our brick slip installation guide, or we can recommend a local installer for you. If you're unsure of how many you need, we have a handy calculation tool as well.

Alongside the brick slips we also supply the adhesive, mortar, primer, spacers and sealant to make sure your project runs smoothly.

Our Collections

We have 3 separate collections, all with a different style, and containing a variety of colors:

The Reclaimed Collection

These are tumbled and worn brick slips, made as new bricks to current manufacturing standards, but processed to knock off edges and create misshapen tiles for extra character.

The reclaimed style is pre-aged so you will get a timeless look.

The Traditional Collection

The Traditional collection are brick slips cut from more familiar-looking bricks. We have selected a range of creased and aesthetically pleasing stock bricks to bring a familiar feeling, with character, but a little more consistency than the Reclaimed range.

The Contemporary Collection

The contemporary range are pre-made brick slips, with squared corners, smooth faces, and uniform shapes with either no, or very little variation in colour or texture across the blend for a modern finish.

Where Can I Use Brick Slips?

Our brick slips are suitable for internal, or external installation and in domestic or commercial settings.

We have a guidance page for the most popular locations for installing our brick slips, please see below.

FIREPLACES KITCHENS FEATURE WALLS BATHROOMS EXTERNAL CLADDING COMMERCIAL FLOORING

Contact info

4.9

Excellent

TrustScore 5 out of 5

891 reviews

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4.9

All reviews

(891)

232 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant from start to (perfect) finish

The pre-sale customer service was great and this was only exceeded by the very smooth delivery process and quality of the products themselves.

Our installer was very impressed with the quality of the tiles having used other brand tiles previously. This was only a small project - 1 kitchen wall but the impact has been enormous, giving the room a totally different feel.

7 January 2026
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Reply from The Brick Tile Company

Thank you for such a fantastic review. It’s great to know both your installer and you were impressed with the quality, and that even a small project made such a big impact. Enjoy your transformed kitchen wall!

Rated 5 out of 5 stars

Lovely, cosy fireplace

We are so pleased with the end result of our fireplace project. The brick tiles completely transform the whole look into a more authentic, cosy and warm feel in keeping with the age of the house. The tiles look and feel like really brick and are aged perfectly. The samples ordering and whole process was brilliant, and I appreciated all the help from the support team - including the recommendation for the installer too, who turned out to be great! :-) Thanks so much.

23 November 2025
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Reply from The Brick Tile Company

Thank you so much for your lovely review. We’re delighted the brick slips transformed your fireplace and that you enjoyed the whole process. It’s great to hear the installer recommendation worked out too. Enjoy your cosy new space! 😊

Rated 5 out of 5 stars

Easy to order

Easy to order, good quality products

6 January 2026
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Reply from The Brick Tile Company

Thank you for your review — we’re pleased to hear you found ordering easy and are happy with the quality of the products.

Rated 5 out of 5 stars

We were more than impressed with our…

We were more than impressed with our brick slips order and exceeded our expectations. These beautiful reclaimed natural & rustic bricks look stunning in our kitchen. Great quality and delivered within expected timescale. Would highly recommend to anyone who wants to transform a room.

5 January 2026
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Reply from The Brick Tile Company

Thank you so much for your lovely review! We’re thrilled the brick slips exceeded your expectations and look stunning in your kitchen. Enjoy the transformation, and thank you for the recommendation!

Rated 5 out of 5 stars

My Order was delivered Promptly and was…

My Order was delivered Promptly and was well packaged. The AI room viewer was great and samples were a great reflection too the product.

16 November 2025
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re really pleased to hear your order arrived promptly and was well packaged. It’s great to know the Brick Slip Visualiser and samples helped give a true reflection of the final product. Thanks again for choosing us!

Rated 4 out of 5 stars

The slips were as described look good

The slips were as described and look really good. I didn’t order the adhesive and mortar at the same time as tradesman was going to source. I eventually did so but was mortified by the cost of shipping the fixings in comparison to the cost of the goods

23 December 2025
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Reply from The Brick Tile Company

Thank you so much for your review — we’re really glad to hear you’re happy with the slips.

We’re sorry about the delivery cost for the adhesive and mortar. All of our transport is subcontracted and charged at cost, and unfortunately heavier items can be expensive to ship when ordered separately. That’s why we recommend ordering everything together where possible, to help keep delivery costs down.

Rated 5 out of 5 stars

Amazing product

Amazing product. The red brick tiles have changed our kitchen completely and made it warmer and a lovely contrast with our shaker kitchen. The company was easy to deal with and the communication was spot on regarding delivery and timings. Absolutely worth the money

22 December 2025
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Reply from The Brick Tile Company

Thank you for your wonderful review! We’re so pleased to hear the brick tiles have transformed your kitchen and that you were happy with our service and communication. We really appreciate your feedback.

Rated 5 out of 5 stars

Good quality materials

We bought some brick slips for a small fire place, absolutely over the moon with how it turned out. Delivery was quick and with no broken tiles. The process was simple and all materials were supplied. The only thing I need to purchase was a pointing gun (£30 from screwfix) this made the grouting process quick and easy. The website has videos on how to install the slips if your unsure. Id highly recommend the brick tile company as they have a good range of bricks and easily answered a technical question when I contacted them.

19 December 2025
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Reply from The Brick Tile Company

Thank you for your lovely review! We’re delighted you’re happy with the brick slips, quick delivery, and our support. We really appreciate the recommendation.

Rated 5 out of 5 stars

Very good product,delivery…

Very good product,delivery uncomplicated and what support i needed was quickly dealt with.Would recommend this company.

19 December 2025
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Reply from The Brick Tile Company

Thank you for your kind review! We’re glad you were happy with the product, delivery, and our support. We really appreciate your recommendation.

Rated 5 out of 5 stars

Brick slips look fantastic on wall and…

Brick slips look fantastic on wall and great company to deal with. Delivery very good too.

18 December 2025
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Reply from The Brick Tile Company

Thank you so much! We’re really pleased to hear you’re happy with the brick slips and the service.

Rated 5 out of 5 stars

Great customer service

Very responsive to emails and queries relating to our order. Very helpful and great customer service. Only criticism was the amount of adhesive that was recommended. We bought 3 bags and Only used 1 but we have managed to find another home for it

Would absolutely recommend for anyone. Thanks again!

15 December 2025
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Reply from The Brick Tile Company

Thank you for your detailed feedback! We’re really pleased to hear you found our team helpful and responsive. We appreciate your note about the adhesive recommendation and will look into that. Thanks so much for recommending us – it really means a lot.

Rated 1 out of 5 stars

Paid £15 for next day delivery

Paid £15 for next day delivery. Been 3 days and still not dispatched. Spoke to customer service and they said they would ring back. No phone call.
I would avoid

12 December 2025
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Reply from The Brick Tile Company

Hi Stuart,
I'm sorry you're disappointed, we don't offer a next day delivery service, so I'm not sure where that information has come from.
Your order was placed at 3:22pm on Friday, we had confirmation this morning (which is why we hadn't phoned you back yet) that the factory were able to send it yesterday, Monday, and it will arrive today, Tuesday, I'm sorry if this doesn't meet your expectations.
I hope this information helps.
Thanks,
Joe

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