Brickbybricklondon Reviews 

65
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were let down by their experience overall. Many consumers experienced significant delays with their orders, often waiting weeks while tracking information proved completely unhelpful or inaccurate. Buyers frequently reported receiving damaged or cheap items that looked nothing like the pictures shown on the professional website. Furthermore, individuals struggled to obtain refunds, facing unhelpful communication and unexpected requests to pay expensive shipping fees for returning items abroad. Some reviewers were happy with their purchases, noting that products arrived smoothly and added a cozy touch to their living spaces. These customers appreciated the tasteful decor selection, attractive designs, and prompt home delivery services.

What people talk about most

Product

Consumers find product quality to be very disappointing, frequently describing items as cheap, flimsy, and... See more

Order

Users consistently describe deep disappointment with their order experiences, highlighting severe delays and... See more

Refund

Clients share negative opinions on refund, consistently reporting severe difficulties in obtaining their... See more

Delivery service

Reviewers express deep disappointment and frustration with the delivery service, frequently citing extremely... See more

Website

Customers consistently express deep frustration and disappointment with the website, citing unclear... See more

Reviews shaping this summary

Rated 2 out of 5 stars

On balance I think you get what you pay for as extremely affordable products. However, an item came damaged and I was asked to return to China (at cost to myself) to receive a refund. Definitely false... See more

Rated 2 out of 5 stars

Product eventually arrived after 2+ weeks from the order (longer than expected) and was dumped on the front door (not their fault but still). Assumed it was coming from London as the name implies but... See more

Rated 1 out of 5 stars

Scam company avoid.. Order extremely delayed, tacking information doesn't work, when I chase it up I'm told its on its way the courier has it, then I'm getting emails saying its out of stock. The... See more

Rated 1 out of 5 stars

DI NOT TOUCH WITH A BARGE POLE!! If I could give zero stars I would. As per every other review This company is a scam.. they take your money and order, and send fake delivery emails but the order neve... See more


1.7

Bad

TrustScore 1.5 out of 5

65 reviews

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1.7

All reviews

(65)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful. Avoid

I ordered lights worth £200, a month later and several emails later I still haven't recived them. I have now asked for a refund. I would not recomend this company at all!

19 September 2025
Unprompted review

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