BrewserReviews 

760
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of beers, highlighting the opportunity to discover new and interesting breweries, including exclusive collaborations. Many people appreciate the flexibility of the subscription model, allowing them to easily manage orders, pause, or skip deliveries. The customer service is frequently described as outstanding, with reviewers noting quick, efficient, and helpful responses to any issues. However, some customers experienced issues with delivery services, particularly with packages being lost or delayed. Some customers reported issues with subscription management, including unexpected reactivations or receiving unwanted boxes.

What people talk about most

Product

People report positive experiences with the product, consistently enjoying the selection of craft beers and... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as outstanding,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many praising the flexibility, selection of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the quick and hassle-free... See more

Order

Customers had ambiguous experiences with order, with some appreciating the flexibility to process, delay,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Company replied

Rated 5 out of 5 stars

I've tried a lot of beer subscriptions but this one is the best. Excellent selection of breweries to choose from and a sensible subscription model that allows for flexibility. Quick to respond when yo... See more

Company replied

Rated 5 out of 5 stars

The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

760 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(760)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service

Great selection of breweries to choose from and customer service is top notch. Any issues are resolved quickly and easily. Overall best beer subscription that I have tried.

5 December 2023
Unprompted review
Rated 5 out of 5 stars

The Best Beer Subscription Service

Undoubtedly the best beer delivery service. If you’re into craft beer, especially ales, this is the beer subscription service for you! Some of the best breweries in the country are signed up and it’s all so easy and convenient

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Top service

Top service, ease of use, and quality comms.

As occasionally happens there’s a delay on a shipment of a special box but Brewser have noticed YODEL are back-logged. Brewser got in touch to warn us, but it was delivered expected.

Fantastic 👍

1 December 2023
Unprompted review
Rated 5 out of 5 stars

High quality and fresh

Only had one order so far (Verdant) but I was impressed with what I received. Interesting beers I had not tried. Delivery was good and the cans were fresh. Looking forward to my next case!

16 November 2023
Unprompted review
Rated 5 out of 5 stars

I really wanted to find a way to get…

I really wanted to find a way to get beers from my favourite brewery (Vault city) on a monthly basis. That's when I started using Brewser which does exactly that. although It took some time to get used to the website and the box system, I have now been using them for over a year and they have delivered exactly what I wanted.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Beer subscription you say ? Yes please...

I had been looking for a new beer subscription ever since the sad demise of BeerBods late in 2022.
I settled on Brewser and have to say so far I am very happy. I like the fact you can choose your brewery or go random and the pause function looks like a good idea but I haven't used it yet. All in all very happy.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Do you enjoy craft beer?

Do you enjoy craft beer?
Prefer to choose what you receive as opposed to a random monthly box?
All I can say therefore is 'This is the way'
Almost 150 UK breweries to choose from, we all ought to know how varied that is.
Regrets I've had a few, but never about joining Brewser.
Truly a game changer for sampling great quality UK beer.
Never disappointed, a truly amazing service 🤗

1 December 2023
Unprompted review
Rated 5 out of 5 stars

I've tried a few other subscriptions, but this is the best by far.

I've tried a few other beer subscriptions before that have never really been that great for me, either the choice of breweries and beers was quite poor or it was from one brewery only and I grew bored of just one brewery.

The Brewser box works for me as I can change brewery every month, trying smaller breweries I have never tried before. The filter options to find the right style for your box is great. The fact that delivery is included in an already great price makes this even better. The option to pause it as well, especially in these difficult financial times, is a real plus.

Definitely a beer subscription I recommend to friends, or anyone that will listen really, as it helps people discover new breweries, new beers and all at a great price.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent range of UK breweries

Excellent range of breweries, really like trying different beers from all over the UK.
Tried a few breweries so far and you get a great mix of beers from IPAs, sours and stouts.
There are options for dark beers, pale ales and some special boxes from time to time.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Out of this world!

I adore this service. The choice of breweries is amazing and the ability to choose or leave up to the knowledgeable people at Brewer is fantastic. It really does open the countries craft breweries to the enthusiast and allows exploration to your heart's content.
Having dealt with some of the team personally on occasions that breweries were no longer able to supply boxes or god forbid the card declined, they are awesome people too.
One very small improvement I would love to see would be a more prominent 'Request a Brewery' button. The rest of your customer base must have some gems they'd love to share!

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Tip-top in every box!

By far the best independent beer subscription I've tried!

I'd love to travel the country visiting breweries and sampling their delights, but unfortunately time and money restraints hinder that ideal somewhat. Luckily, brewser came to my rescue 2 years ago and I've not looked back! Not only do I get to try a new brewery once a month (far more often than I used to) but all in the comfort of my own home, so I don't have to worry about any of that pesky travelling malarkey.

Only once has a box seemed undervalue, which was the very first month of operation, so down to teething problems and very quickly resolved. Ever since then, selection and value have been tip-top in every box!

I've seen a few rare reports of delivery issues, but I cannot support any of that, as I have never had one.

The interface online is so easy to use and makes choosing my next brewery so simple, even when drunk I can do it (which is rather useful, I must say).

The added benefits for when visiting some of the breweries is a great perk too.

Overall, I am incredibly happy with the service from Brewser and recommend any fermented beverage enthusiast to give it a go (unless beer is your least favourite beverage, but I think if you've read this far, that's unlikely).

16 November 2023
Unprompted review
Rated 5 out of 5 stars

A great introduction for anyone looking…

A great introduction for anyone looking to get into craft beer. There's a huge selection of breweries and styles to choose from all year round at an extremely competitive price.
The team at Brewser are excellent and get involved with the community pages on various platforms for feedback and news on upcoming deals/events.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

Great concept.

I certainly like this idea and I'm excited by what it offers.
My only slight concern is that you can't see exactly what's in each box from the different breweries, i'm a fussy drinker, hate Sours and the darker stuff, i'm a hazy 'hophead' so certainly don't want to risk ordering a box and end up with a couple of Sours and a couple of Stouts.
Maybe see if more breweries could offer just Pales and IPAs, then I could order with confidence........... :)

29 November 2023
Unprompted review

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