BrewserReviews 

761
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent selection of craft beers from various breweries. Customers appreciate the rotating range of high-quality beers, including exclusive collaborations and unique styles they might not discover otherwise. The customer service is frequently highlighted as exceptional, with many people noting the staff's helpfulness, quick responses, and personal touch in resolving issues. However, some customers experienced issues with the delivery service, specifically mentioning problems with Evri losing packages or delivering to incorrect addresses. A few other people also felt that their subscriptions were reactivated without notice or permission, leading to unexpected charges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent and varied selection... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Subscription

Customers had ambiguous experiences with subscription, with many praising the ease of the subscription... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the punctual and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a YouTube Beer Channel I get sent a lot of free beers to sample from breweries all across the world as part of my "Job". Brewser has been a subscription I actually pay for every month, for at least... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more

Company replied

Rated 5 out of 5 stars

I have only recently joined this subscription but I’m already massively impressed. The value of a box of Arbor considering they are pint cans was great. I also received amazing customer service from A... See more

Company replied

Rated 5 out of 5 stars

I've tried a lot of beer subscriptions but this one is the best. Excellent selection of breweries to choose from and a sensible subscription model that allows for flexibility. Quick to respond when yo... See more

Company replied


Company details

  1. Beer Distributor
  2. Beer Store

Written by the company

Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

761 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(761)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great concept.

I certainly like this idea and I'm excited by what it offers.
My only slight concern is that you can't see exactly what's in each box from the different breweries, i'm a fussy drinker, hate Sours and the darker stuff, i'm a hazy 'hophead' so certainly don't want to risk ordering a box and end up with a couple of Sours and a couple of Stouts.
Maybe see if more breweries could offer just Pales and IPAs, then I could order with confidence........... :)

29 November 2023
Unprompted review
Rated 5 out of 5 stars

What a great idea!

This is a great idea. With a superb range of UK breweries to choose from, it’s good to be able to sample brews you would never see unless local to them. The fully flexible contract means delivery and service suspension can be planned months in advance. I’ve been with Brewser for six months and love it.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Craft Beer Bliss: A Five-Star Journey with Brewster's Exclusive Brewery Connections

⭐⭐⭐⭐⭐

I am absolutely thrilled with my experience with Brewster! As a beer enthusiast, discovering new and independent breweries is a constant quest, and Brewster has made this journey incredibly convenient and enjoyable.

The concept of connecting beer lovers directly with 120 of the nation's best breweries is a game-changer. The ability to handpick a different independent brewery each month is a level of customization that sets Brewster apart. It's like having a personalized beer adventure delivered to my doorstep.

One of the aspects that I truly appreciate is the commitment to sustainability. The beer is served directly from the brewery cold store to my front door, minimizing unnecessary beer miles. This not only ensures the freshness of the beer but also aligns with my values of supporting eco-friendly practices.

The flexibility of the subscription plans is another standout feature. Being in full control of my plan – with the ability to edit, pause, or cancel online at the click of a button – provides a level of convenience that makes the entire experience stress-free.

The variety and quality of the beers I've received have exceeded my expectations. Each month feels like a curated selection of unique and flavorful brews, enhancing my beer-drinking experience.

Overall, Brewster has added a refreshing and exciting dimension to my beer exploration. If you're a beer enthusiast looking for a personalized and sustainable way to discover exceptional breweries, I highly recommend giving Brewster a try. Cheers to great beer and outstanding service! 🍻

28 November 2023
Unprompted review
Rated 5 out of 5 stars

UKs best beer subscription!

The best beer subscription service in the UK!

Amazing large range of some of the best craft breweries around. Decent pricing and excellent delivery via DHL.

The random brewery boxes are a great choice and always provide something I haven't tried before!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Warning do not join (joking)it will be…

Warning do not join (joking)it will be the worst decision ever trust me , “never again “I said after two months still here one year later, 15 breweries down(15 trees planted)another 105 to go 🤪

Unbelievable craft beer subscription give it a go , you can pause or cancel at anytime when things get tight with the wallet like I did this month.
Discovery boxes from £29 delivered (8cans) £4 delivered to N.Ireland most boxes are £38 delivered all different styles available, can’t wait for my Christmas boxes to come and then in January I will leave it to the Brewser boys Olly and Lewis to sort out a surprise box for my birthday month , o and you will be given a referral code to share 😉 with friends for £8 off (both parties)when you introduced them, go discover and enjoy 🍻

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Flexible, great choice and importantly, great beer!

Brewser gives a great choice of beers from some great breweries. I like the flexibility of choosing which box to receive from which brewery from month to month. There's even the option of receiving more than one box in a month or pausing for month if you already have enough in the fridge. The selection is massive from some of my favourite breweries and there's often special deals which include a couple of extra beers and/or a beer glass. You can select the 'discovery box' which varies month to month (in terms of brewery) and is only £29 for 8 440ml cans which is think is great value considering these fridge cold beers are delivered to your door. Introductory offers are often available so it's well worth signing up IMO. I have only had to contact them once about an order, they were very quick at responding and very helpful. I would highly recommend

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Brewser is a great beer sub

Brewser is a great beer sub, great selection of breweries to choose from, fantastic customer service, and decent value for money too. Switched to Brewser from a big breweries sub and it's much better. Highly recommended.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Top quality craft beer subscription

Excellent subscription with top breweries to choose from each month offering different styles of beer. All beers I have received have been freshly canned that month and Brewser also manage to get exclusive boxes added to the lineup. You can also pause and cancel online with the click of a button.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

A great way to discover new breweries…

A great way to discover new breweries and new beer styles. Value for money and flexible subscription makes it easy to buy as many boxes as you want or you can even skip a month. The special boxes add an even better incentive to try new tastes. Fast and friendly customer service for when something goes wrong and they are always on hand to solve your problem.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Great choice of great craft breweries…

Great choice of great craft breweries to pick from.
A different brewery every month !
Very reasonable prices (including shipping).
Shipped direct from the brewery - I've never had an issue regarding delivery - all handled by DHL.
Some very good 'special box' offers each month - can include glassware, tote bags etc.
They've given me the opportunity to try out a wide selection of breweries that wouldn't normally be available in local shops.

4 October 2023
Unprompted review
Rated 5 out of 5 stars

What I've been looking for for years

What I've been looking for for years. Carefully curated beer boxes from interesting and new breweries, get beer from breweries you're interested in rather than a case full of 330ml 4% pale ale fillers.

8 August 2023
Unprompted review
Rated 5 out of 5 stars

Brewser are simply the best beer…

Brewser are simply the best beer subscription out there. Forget, others that claim to be the biggest. Nothing beats Brewser. Fantastic service, and a massive variety of brewies. I'm trying all sorts of breweries. If you like your craft beer, I can't recommend them enough. Do yourself a favour and subscribe now.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Brewser provide flexibility and great choice

As an enthusiastic craft beer drinker I have found this service to be the most convenient way to try a great choice of UK and Irish breweries. Being able to buy direct from the producer you get great value and super fresh beer. Another great feature is the ability to pause your subscription at any time via a very good and straightforward website. All together a very good craft beer buying experience.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

BEST BEEEEEER CLUB

I've had the pleasure of subscribing to Brewser since launch and it's truly redefined the way I enjoy craft beers. From the moment I signed up, Brewser impressed me with its attention to detail, diverse selection, and commitment to delivering a top-notch beer. The Facebook group is worth checking out too!

28 November 2023
Unprompted review

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