Had a great experience with Brewser this week, I had an amazing taste experience with their ‘discovery lights’ June package 📦 from Ossett Brewery. I enjoyed this selection so much, but being new to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've tried a lot of beer subscriptions but this one is the best. Excellent selection of breweries to choose from and a sensible subscription model that allows for flexibility. Quick to respond when yo... See more
Company replied
The best beers direct from some of the best breweries in the UK, straight to your door. An ever rotating range of some smaller interesting breweries paired with the site's resident breweries who repre... See more
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Really impressed with Brewser. I've been ordering cases from them for over 12 months now. Love the beers and the selection available, and their customer service has always been exemplary. I think the... See more
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Company details
Written by the company
Brewser is the world's first direct-from-brewery beer subscription service. We work with the UK's leading independent breweries to connect more people with great beer and to support the breweries who give a damn about the liquid inside the can. Every brewery in our lineup has been taste-tested by a team with more than two decades of experience in independent brewing, and every box is picked, packed and shipped direct from the people that brewed it, from their cold store to your front door. Our members can choose their brewery each month or leave it to us. Boxes start from £29 including free mainland UK delivery. Learn more at brewser.beer.
Contact info
Brewser HQ, LL28, Colwyn Bay, United Kingdom
- hello@brewser.beer
- brewser.beer
4.6
Excellent
759 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent variety of beer
Excellent variety of beer. Customer service very good, with immediate reply and resolution of a billing query. Thank you brewser
10 February 2025
Unprompted review
Reply from Brewser
Hey Vince, We’re delighted to hear that your experience with Brewser is positive. And pleasure to be able to help you swiftly
Fantastic customer service
Fantastic customer service. I had an issue with a box and it got rectified very quickly. Top notch company 👌 thanks again Brewser.
10 February 2025
Unprompted review
Reply from Brewser
Your very welcome. So pleased that we were able to get the issue sorted quickly.
If you like craft beer, you will like Brewser...
I've been a customer since June 2022 and love the range of breweries to choose from. So many different styles of beer, it really is a great place to try new stuff. It's nice to support the breweries as well, especially ones I've not come across before. Customer service is excellent.
10 February 2025
Unprompted review
Reply from Brewser
Hey James, Pleased to hear that your enjoying the Brewser experience. Thank you for taking the time to leave a review
Absolutely stellar customer service
Absolutely stellar customer service; a third party had failed to deliver a package, so I emailed Brewser’s customer support at 10pm, and the issue was resolved by 7:20 the following morning. Amazing.
7 February 2025
Unprompted review
Reply from Brewser
Hey Owen. Thank you so much for leaving the review. We pride ourselves on providing the best possible user experience, and getting issues resolved quickly.
This is the best beer subscription to…
This is the best beer subscription to be part of. The choice of brewers is great, regular specials and great value boxes. I've been a member for over 2 years and highly recommend. There is a really good community on Facebook and Instagram id you want to be part of it. And the customer service is spot on. It's a great offer and a great way of supporting small breweries and getting to try a huge variety of beer styles.
31 January 2025
Unprompted review
Reply from Brewser
Hey Paul, Thank you so much for your kind words and commitment to Brewser. We are thrilled to hear that your experience is nothing but positive and appreciate you taking the time to leave this review. Thanks for choosing Brewser!
Fantastic customer service
I've been subscribed to Brewser since September 2023 after hearing about them on the Beer Fridge Podcast.
There's a massive choice of breweries which I'm slowly working my way through. I love how I get to choose the brewery each month, but also get the surprise of which beers I'll receive.
It's a flexible subscription, so some months I've ordered from two different breweries, and other months I've paused so no money is taken from my account.
Recently had to contact the Brewser team when one of my boxes hadn't been delivered (typical Evri!). Ashley was quick to reply and arranged for a replacement box to be sent out by a different courier. Fantastic customer service!
31 January 2025
Unprompted review
Reply from Brewser
Hey Gordon, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue and get a replacement box out to you. Your feedback means a lot to us, and we truly appreciate your kind words. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Payment glitch created two orders
Payment glitch created two orders, one cancelled immediately, but both charged my card. Notified Brewser the next day and the refunded the erroneous charge immediately.
21 January 2025
Unprompted review
Reply from Brewser
Hey Calum, thanks for talking the time to leave the review we really appreciate it. Pleased that we were able to get you your refund sorted quickly.
Excellent Customer Service to resolve an issue
I had an issue with a much delayed delivery. The courier website just showed the package in a constant loop over a period of almost 3 weeks. I raised a ticket with the Brewser team who called me within the hour to let me know they would take ownership of the issue. Great comms after that and very happy that my issue was taken care of without additional effort on my part.
29 January 2025
Unprompted review
Reply from Brewser
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Impeccable customer service
Great company. Really responsive when you need help, such as issues with website or orders.
They respond rapidly and endeavor to resolve your issues (website not allowing an order so resolved instantly. A missing beer order from the couriers and they replaced as soon as possible). I really highly recommend. Great customer service
30 January 2025
Unprompted review
Reply from Brewser
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue. Your feedback means a lot to us, and we truly appreciate your trust and recommendation. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Excellent service
Excellent service, and excellent beer! The website is in dire need of an overhaul, I would recommend using on a desktop if possible.
Would certainly use again.
30 January 2025
Unprompted review
Reply from Brewser
Hi Dave, thanks for taking the time to leave your feedback, we really appreciate it. Website is something we have in our plans to improve and simplifying the user experience. Thanks for choosing Brewser
Excellent customer service
Excellent customer service, Fast and polite response and solve any issues without fuss. They have a fantastic array of breweries to chose from for people of all tastes with some superb specials each month!
24 January 2025
Unprompted review
Reply from Brewser
Hey Chris, thanks for taking the time to leave your review. We are pleased to hear that we were able to solve the issue quickly. We are thrilled to hear that your enjoying the choices available along with out monthly specials. Thanks for choosing Brewser!
Excellent customer service
Excellent customer service, acting upon an issue proactively and resolving it in a timely manner. Great choice of beers at just the right number of single brewery cans that you'd be unlikely to find in most craft beer shops. Would highly recommend!
23 January 2025
Unprompted review
Reply from Brewser
Hey Paul, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue in a timely manner. We are pleased to hear that the platform is working well for you, and you are happy with the choice of breweries. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Beer arrives as if by magic
Beer arrives. If there is a problem with the delivery or the brewery, Brewser has been very quick to sort it out. No problems
22 January 2025
Unprompted review
Reply from Brewser
Hey Andrew, We’re delighted to hear that you had a great experience with Brewser and that we have ben able to resolve any issues. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great company with a good selection of…
Great company with a good selection of beers. Had a minor issue contacted them and they sorted it in minutes. What more could you want.
23 January 2025
Unprompted review
Reply from Brewser
Hey Jon, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly for you. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great company and always sort out…
Great company and always sort out customer service questions really easily.
23 January 2025
Unprompted review
Reply from Brewser
Hey Ross, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Ash and the team are always happy to help
Ash and the team are always happy to help with any kind of queries you can throw at them (and I've thrown a few!). There is always a quick, friendly response, which makes for a very personable experience. Oh and the beers are good too!
22 January 2025
Unprompted review
Reply from Brewser
Hey Rob, We’re delighted to hear that you had a great experience with Brewser and that we are always able to respond and resolve as quickly as possible. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. Being able to offer a personal service is something we are very proud of. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great choice of breweries and customer service
Great choice of breweries. Quick to respond to queries and help with problems
22 January 2025
Unprompted review
Reply from Brewser
Hey Rebecca, We’re delighted to hear that you had a great experience with Brewser and that we could respond and resolve the issue quickly. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Great customer service
Great customer service, always very responsive with emails and arranged for more beers to be sent. Great selection of breweries also, best subscription out there.
21 January 2025
Unprompted review
Reply from Brewser
Hey Martin, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue and the additional beers sent to you. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
Fantastic!
Extremely pleasant customer service which quickly and concisely fixed the issues I had.
22 January 2025
Unprompted review
Reply from Brewser
Hey Phillip, We’re delighted to hear that you had a great experience with Brewser and that we could help resolve the issue you had. Your feedback means a lot to us, and we truly appreciate your trust and confidence in us. We look forward to assisting you again in the future, and thanks once again for choosing Brewser!
The only beer subscription service you need
Having tried a few different beer subscription services now, this is the one I've gladly stuck with. Deliveries often come with small messages of appreciation from the Brewery which gives you a sense of connection, something I value. Deliveries have come without a hitch and the new app makes it easy to manage your account. Keep doing what you doing Brewser!
22 January 2025
Unprompted review
Reply from Brewser
Hey Tom, We’re delighted to hear that you had a great experience with Brewser and that we are providing you with a great service. Your feedback means a lot to us, and we truly appreciate your custom. Thanks once again for choosing Brewser!
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