Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
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Review summary
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Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
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Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
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Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.2
Poor
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Scam do not look at the site
Scam do not look at the site, scam, scam, scam 100% I’ve blocked payments that apparently I subscribed to!!! Scam artist do not trust, delete all information immediately
21 April 2026
Unprompted review
Reply from Breeze
Hi Jacqui,
We’re really sorry to hear that this was your experience — we understand how frustrating it can feel if something wasn’t clear during the signup process.
Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case. We want to make sure everything is fully clarified and resolved for you.
If you still have any questions or concerns, please feel free to reply to our message or contact us at inquiry@bsnj.co — we’re here to help and support you.
Scam
Scam. Hidden charges. Useless tests that offer no real insights. Difficult to cancel, won’t refund.
Nothing about this app is a breeze for the customer.
20 April 2026
Unprompted review
Reply from Breeze
Hi Brandie,
We’re really sorry to hear that your experience felt this way — we understand how frustrating it can be when things don’t meet expectations.
Our support team has already reached out to you to explain everything in detail and offer a solution tailored specifically to your case. We truly want to make sure all concerns are addressed clearly and fairly.
If there’s anything still unclear or unresolved, please feel free to reply to our message or contact us again at inquiry@bsnj.co — we’re here to help and support you through this.
Excellent support!
21 April 2026
Reply from Breeze
Hello Wiktor,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a great experience with our support team. Knowing we could assist you effectively truly means a lot to us.
If you ever need anything else, feel free to reach out anytime at inquiry@bsnj.co — we’re always here for you.
Bait & switch scam
Bait & switch scam. I signed up for 2 dollars to unlock my results and got charged an extra $21. Absolutely gross to take advantage of vulnerable people.
After going after them for almost a week via email, reporting them for fraud to my bank and the ACCC, they eventually gave me my money back. If I had been overwhelmed by my mental health, there is no way I would have been in a fit state to push as much as I had to, which is another bad faith practice they are engaging in.
Please, if you're experiencing mental health struggles, see your doctor or a mental health professional - don't get involved with this business.
They asked me to update my review after eventually giving me my money back that they fraudulently obtained (not a 'refund'). So, here it is.
21 April 2026
Unprompted review
Reply from Breeze
Hello,
We’re really sorry to hear that your experience felt this way — we understand how frustrating it can be when things don’t meet expectations.
Our support team has already reached out to you to explain everything in detail and offer a solution tailored specifically to your case. We truly want to make sure all concerns are addressed clearly and fairly.
If there’s anything still unclear or unresolved, please feel free to reply to our message or contact us again at inquiry@bsnj.co — we’re here to help and support you through this.
Issued resolved promptly
paid for a £2 test then same day they took another £15 then now another £25 is pending even though I cancelled whatever subscription they falsely put me on!
Update- breeze have reached out to me straight away and refunded me the £25 which is much appreciated and Iam very happy with how quick they have responded and resolved the issue.
15 April 2026
Unprompted review
Reply from Breeze
Hi Nat,
We’re really sorry to hear about your experience — we completely understand how upsetting unexpected charges can feel.
Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case. We truly want to make sure all concerns are addressed clearly and transparently.
If anything still feels unresolved, please reply to our message or contact us at inquiry@bsnj.co — we’re here to support you and help sort this out.
Reply from Breeze
Hello Amanda,
Thank you so much for your kind words!
We’re really glad to hear that you’re enjoying the app and that our customer service has made a positive impression. Providing both a helpful experience and supportive care is very important to us, so your feedback truly means a lot.
If there’s ever anything more we can do for you, feel free to reach out anytime at inquiry@bsnj.co — we’re always here to help.
I want to cancel before you take my…
I want to cancel before you take my money. It was an accident and I don’t need this
20 April 2026
Unprompted review
Reply from Breeze
Hi Allyson,
We understand your concern, and thank you for reaching out.
If you’ve already completed the cancellation, no further charges should occur. Subscription cancellations need to be fully processed to stop future billing, so it’s important to ensure that step is completed.
If you’re unsure about the status or need help confirming everything, please contact us at inquiry@bsnj.co, and we’ll be happy to assist you further.
I should have read the reviews first
I should have read the reviews first! $14.99 CHARGED AND I NEVER APPROVED IT! YOU PEOPLE ARE THE LOWEST OF LOWS AND WON’T OWN UP TO YOUR THEFT Because THATS WHAT YOU GUYS ARE. THIEVES!!
And this back and forth with your support telling me I accepted I accepted WHEN NONE OF US DID! Why would we agree to “ donate” $2 to use the app then agree to pay $15??? Refund us the money because I am taking this to the police as theft and as well with all the other people reporting this on here, to every business accredited company to report you. Scum bags
18 April 2026
Unprompted review
Reply from Breeze
Hi Allison!
We’re really sorry to hear about your experience — we understand how upsetting and frustrating this situation must feel.
All charges and subscription details are presented during the checkout process and require user confirmation before any payment is made. We never aim to mislead, and it’s important to us that everything is transparent and clearly communicated.
We also regret that your interaction with support felt unhelpful — that’s not the level of service we strive to provide. We would appreciate the opportunity to review your case again and provide further clarification. Please reach out to us at inquiry@bsnj.co, and we’ll do our best to assist you and work toward a fair resolution.
Misleading marketing..
Misleading marketing... I did not realize I was signing up for a subscription just paying a small amount for a test out of curiosity. I will be reporting online and leaving reviews for taking my money!
Customer Service did get back to me after leaving reviews. I did end up with a refund, so that's resolved. I still feel that they need to be transparent, people of tired of this sort of marketing.
18 April 2026
Unprompted review
Reply from Breeze
Hi Marcella,
We’re really sorry to hear that this was your experience — we understand how frustrating it can feel if something wasn’t clear during the signup process.
Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case. We want to make sure everything is fully clarified and resolved for you.
If you still have any questions or concerns, please feel free to reply to our message or contact us at inquiry@bsnj.co — we’re here to help and support you.
Be very careful
All i would say is i find it quite worrying that there are so many people complaining of being scammed. Whist breeze acknowledge these concerns ive yet to see any reports of them refunding anyone. I was just about to join and thought I would check before giving my card details. Thank goodness. Hard for me to believe they really care about these people. It's a business. First and foremost. So trying to secure your fee is their only real priority.
19 April 2026
Unprompted review
Reply from Breeze
Hi Sandra,
Thank you for taking the time to share your thoughts — it’s absolutely fair to be cautious before entering your payment details, and we respect that you did your research first.
While we are a business, our goal is to be transparent about how our service works, including pricing and billing terms, which are shown during checkout and on our website. At the same time, we do our best to review each case individually and support users when issues arise.
If you have any questions or would like clarification before making a decision, you’re very welcome to reach out to our support team at inquiry@bsnj.co — we’ll be happy to help!
They helped me quickly
They helped me quickly, efficiently, and were incredibly generous as well.
18 April 2026
Reply from Breeze
Hello Amber!
Thank you so much for your kind words.
We’re really glad to hear that you had a quick and efficient experience, and it means a lot to know our support felt generous and helpful to you. That’s exactly the kind of care we aim to provide.
We truly appreciate you taking the time to share this and support our growth.
Misleading Checkout and Undisclosed Charge
UPDATE:
*** They informed me by email that I would receive a full refund within 5–10 days, but I still do not see any refund in my bank account.
---
I signed up for what was advertised as a $1 trial for 7 days, followed by a $29.99 monthly subscription. During the checkout process this was the only pricing that was clearly presented.
However, immediately after signing up I was charged an additional $14.99 for a “guide” that was not clearly disclosed as a separate paid purchase during checkout. It appears to be presented as part of the onboarding flow, where pressing “Continue” confirms the charge, while the “Skip” option is easy to miss.
When I contacted support, they refused to refund the charge and claimed it was authorized because I pressed “Continue”. In my opinion this is a misleading checkout flow that results in hidden upsell charges.
I would strongly recommend that anyone signing up for this service carefully review every step of the checkout process, as additional charges may be added during onboarding.
This experience felt misleading and I have opened a dispute with my card issuer regarding the undisclosed charge.
17 April 2026
Unprompted review
Reply from Breeze
Hi Idan,
Thank you for taking the time to share your experience — we’re really sorry to hear how frustrating and concerning this felt. We understand how important it is for pricing and steps during checkout to feel clear and transparent at every stage.
We want to reassure you that we always display subscription and billing terms on the checkout page before purchase and on our website, including details about trials and any recurring charges.
That said, we hear your concerns around how the add-on and onboarding flow were presented, and we truly appreciate you highlighting this, as it helps us continue improving clarity and user experience.
Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case, and we remain here should you have any further questions or need additional clarification at inquiry@bsnj.co.
Thank you again for your feedback.
Great customer service
Great customer service, friendly and helpful definitely recommend
17 April 2026
Reply from Breeze
Hi Haydn,
Thank you so much for your kind words. We’re really glad to hear you had a positive experience and found our team friendly and helpful — that means a lot to us.
Your recommendation truly motivates us to keep delivering the best possible support. If you ever need anything in the future, feel free to reach out at inquiry@bsnj.co — we’re always here to help.
Scam - Please Read
They run a youtube ad for a Childhood Trauma quiz, it's a bunch of survey questions and at the end they ask you to select a donation amount for the results. Note that this page does not mention this payment is actually for a trial. After selecting continue the payment page is brought up, only if you scroll down do you see it is a trial with a recurring charge.
After making the payment, you are presented with another page for an add-on which is their email guides. This page only shows a button that says "Continue" when it loads. You must scroll down to find the skip option. If you mistakenly click continue thinking it'll just take you to the next page you will AUTOMATICALLY be charged $15. It does not prompt you for payment again, it uses saved payment info, and it does not ask for any confirmation.
There are hundreds and hundreds App Store reviews and Reddit posts about this for over a year. They are very well aware of the issue and have changed absolutely nothing. They say sorry but their apologies are blatant lies, if they were sorry they’d have fixed the issue a year ago.
10 April 2026
Unprompted review
Reply from Breeze
Hi Aslan,
We’re sorry to hear that you feel this way, and we understand your frustration. We want to reassure you that we did review your case thoroughly, explained the process in detail, and provided what we believe to be a fair resolution based on the situation.
For transparency, we always show subscription and billing terms on the checkout page before purchase and on our website, including details about trials and any recurring charges. That said, we appreciate your feedback on the flow and visibility, as we’re continuously working to improve clarity and user experience.
If there’s anything further you’d like us to look into, please feel free to reach out to us again at inquiry@bsnj.co — we’re here to help.
SCAM - FRAUD CHARGING!
I did NOT purchase anything other than the $1 initial which then takes you into another screen where it offered that stuff. I closed the browser because it was making you purchase which I did NOT. It’s a dead-end page to where you had to accept the purchase with no choice to not purchase. So, the $14.99 needs to be refunded. I’ve already deleted anything to do with this website due to the shadiness in charging stuff. The $14.99 needs to be refunded or I will just turn it into the bank as fraud and alert our States Attorney’s office as fraud. This is a total scam. I’ll go ahead and file a police report as well due to the fraudulent charges.
On Fri, Apr 17, 2026 at 2:53 PM Breeze support@bsnj.> wrote:
Hi Donnie,
I’m so glad you reached out! Yara here — ready to make sure you have everything you need.
It looks like you purchased Your Personal Mental Well-Being Guides for 14.99 USD along with your subscription. This should have been sent to your email right after your purchase. I’m so sorry if it didn’t arrive — could you check your inbox and spam folder just in case?
To make things easier, here are the links to download your guide:
Your Personal Mental Wellbeing Guide
How to Heal Your Childhood Trauma
While I truly wish I could offer a different outcome, purchases made through our website are considered final, as outlined in our Terms of Use . I’m really sorry for any frustration this may cause, and I appreciate your understanding.
If you have any other questions or need further assistance, please don’t hesitate to get in touch — I’m always here for you!
16 April 2026
Unprompted review
Reply from Breeze
Hi Donnie!
We're really sorry to hear how frustrating this experience has been for you.
To clarify, the $14.99 charge relates to the upsell that you added during your trial sign-up. Our upsells are optional and can be skipped if you don’t want them. A payment is processed only after it is confirmed during the sign-up flow.
We also want to let you know that our support team has already reached out to you and offered a solution for your case.
If you have any further questions or need additional help, you’re very welcome to contact us at inquiry@bsnj.co.
Read carefully before signing up
Do not sign up for this website. I only intended to pay $1 for a quiz and did not knowingly agree to any monthly subscription. The billing process was not clear, and I was later charged for a subscription I never meant to join.
I contacted support immediately, explained that I had not used the service and asked for a refund, but they refused and only referred me to their terms. Based on my experience, the whole process was not transparent.
Please be very careful before entering your payment details on this website.
Update: After I raised the issue again, the company approved a full refund for the most recent charge. I appreciate that they eventually resolved it. However, I still believe the subscription terms and billing flow should be made much clearer, as this confusion does not appear to have affected only me.
17 April 2026
Unprompted review
Reply from Breeze
Hi Thanh Binh,
We’re sorry to hear that your experience felt unclear and frustrating — we understand how important it is for billing to feel transparent and straightforward.
We’d like to reassure you that subscription and billing terms are always shown on the checkout page before purchase and on our website. That said, we truly appreciate your feedback and take it seriously as we continue improving clarity.
Our support team has already reached out to you to explain everything in detail and provide a solution tailored to your case. Please check your inbox (and spam folder just in case), as all the information has been shared there.
Thank you for your feedback.
I am livid
I am livid. Breeze has charged me nearly 45 Euros for a subscription I didn’t even opt for. I agreed to a one Euro fee. The same day, my card was charged an additional 14.99 Euros. I immediately sent an email to their support department demanding a refund and cancellation of my subscription. Of course no response. Then, I cancelled the subscription in the app, got a confirmation saying that my subscription was confirmed cancelled. Guess what, the same day I was charged a whopping 29.99 Euros. DO NOT use this company. This is not legal. It’s fraud. My bank and BBB are now involved.
17 April 2026
Unprompted review
Reply from Breeze
Hi Janet,
We’re truly sorry to hear about your experience — we understand how upsetting and frustrating unexpected charges can feel, especially when you’ve already taken steps to cancel.
This is absolutely not the experience we want for you, and we take concerns like yours very seriously.
We were unable to locate your request, so it’s possible your message didn’t reach us — we’d really like to make this right. Could you please contact us again at inquiry@bsnj.co
with your account details and a screenshot of the charges? Our team will prioritize your case, review everything carefully, and work with you toward a resolution as quickly as possible.
Thank you for bringing this to our attention.
Awful Experience
Awful Experience. These scammers are out of Cyprus and I’ve canceled and canceled and they refused to cancel. It’s tragic these Third World country monsters are making millions off of a scam and robbing us. And I will get the name as a reporter and let people know.
15 April 2026
Unprompted review
Reply from Breeze
Hello Erin Elizabeth!
We’re truly sorry to hear about your experience and understand how frustrating it must feel to deal with ongoing issues around cancellation.
Cancellation should never be difficult, and we do offer a few different ways to cancel to make the process as smooth as possible. We also clearly outline our subscription terms during sign-up and on our website so everything is transparent from the start.
That said, this is not the experience we want for you, and we take your concerns seriously. Please reach out to us at inquiry@bsnj.co with your account details so we can review your case as a priority and provide any help or clarification needed.
We’re here to support you and work toward making this right.
Avoid at all costs
Avoid at all costs. For a company 'selling' mental health help they are vile.
Taking money from mentally unwell people is despicable and they should be shut down immediately.
16 April 2026
Unprompted review
Reply from Breeze
Hi Vanessa,
We’re really sorry to read your review and to hear how strongly you feel about your experience. This is certainly not the impact we want to have, especially when supporting people’s mental wellbeing.
We take concerns like yours very seriously. We aim to be transparent at all times, and we always display subscription and billing terms clearly on the checkout page before purchase and on our website. That said, we understand that your experience did not reflect this, and your feedback is important in helping us continue to improve.
We would genuinely appreciate the opportunity to look into this further and address your concerns directly. Please feel free to reach out to us at inquiry@bsnj.co so we can better understand what happened and work toward a resolution.
Thank you for sharing your perspective.
Completely Clickbait
Clickbait ads that are nothing like the website plus it’s all behind a paywall
15 April 2026
Unprompted review
Reply from Breeze
Hi Kyle,
We’re sorry to hear that your experience felt misleading — that’s definitely not the impression we want to give. We understand how frustrating it can be when expectations don’t match what you find after clicking through.
While some features are part of a premium experience, Breeze also includes free tools like daily routines, mindful breathing, customizable journaling, and relaxing games. We genuinely aim to make the free version as helpful and accessible as possible.
We also strive to be transparent about pricing, with subscription and billing terms shown clearly on the checkout page before any purchase and on our website. Your feedback is really valuable, and we’ll continue working to improve clarity across our ads and product experience.
If you’d like us to take a closer look at your experience or have any questions, feel free to reach out at inquiry@bsnj.co — we’re here to help.
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