Breathelio Reviews 

1,253
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the device very helpful for curbing cravings, making it much easier to manage the daily transition and successfully maintain the habit of quitting smoking or vaping. People frequently appreciate the straightforward design, everyday ease of use, and the pleasant mint and cinnamon flavors available. Some people were dissatisfied with significant delivery delays, long waiting times, and missing items in their packages upon arrival. Additionally, a few reviewers noted that certain replacement cores felt tasteless, completely dry, or failed to fit securely inside the device tube.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many praising it as a game changer that successfully... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers are satisfied with the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the product is lightweight,... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praise quick shipping times... See more

Order

People report mixed experiences with order, reflecting a high level of disagreement among consumers. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi, so far the experience is good i liked the cinnamon spice, cold turkey & minty magic cores. for improvement please ad a seal to one end of the cores so it doesn't drop and a stick or any other dev... See more

Company replied

Rated 2 out of 5 stars

I can understand the idea of it but having tried the “cold turkey” flavor and now using the mango and berry flavours, the lack of taste and same feeling on your thought is very noticeable. I would... See more

Company replied

Rated 5 out of 5 stars

I purchased this for my son who has tried multiple things to try and quit smoking…he did want to use toxic medication and we stumbled across this and thought its worth a try. He’s very happy with th... See more

Company replied

Rated 5 out of 5 stars

The shipping was faster than estimated, the pricing beats competitors by far. The simple wooden Lio is well made and pleasent to use. After years of trying, the Lio is the First Thing that consistentl... See more

Company replied


Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,253)

247 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This will be going back if they…

This will be going back if they respond. You will be better sucking on your thumb a wooden stick with a hole to place a cartridge in with zero flavour to it. Absolutely useless can't believe i spent £60 on this is should have just taken the pen out of a biro and had the same effect

5 June 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi Gary! I checked and we did reply to your email on Monday. Can you check your spam folder?

If you’ve started using Lio, we encourage you to fully experience the benefits with a 30-day commitment on your journey to quit. After completing 30 days, if you feel it’s not right for you, you have an extra week to let us know, and we’ll gladly process your refund. This gives you plenty of time to truly experience the impact!

Feel free to reach out with a different email or to our Whatsapp service.

Rated 1 out of 5 stars

Scam Alert

I wish i checked here before I pay. This is a scam, I paid and did not receive anything. Their supports are all bots and just bring you in a loop.

27 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi there,

Thank you for your feedback. I can assure you we use actual people for our customer service. I do see that your parcel is being taken by customs. Can you please reach out to us again so we can proceed accordingly and settle this issue?

We'd love to help you as soon as possible.

Rated 5 out of 5 stars

Great product

Great product: really helps me to smoke less.
Lio has been very quick and helpful in their response.
A missing leather pouch was sent after a quick message to customer support.

1 June 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi Bram! Thank you so much for your positive feedback. Amazing to hear that our customs support could quickly resolve the missing carry case.

Rated 2 out of 5 stars

Why change the cores

Hi, I refer to who make decisions on the company. Why change the cores? Why make empty inside? This is crucial mystake, take off the resistence of the air torally change the feeling. This choice will make you loose a lot of customers. Make a step back e return to the original cores, I don’t think this will impact on economic level.

Hi I used with Lio Pro, but is mich better the cores normal taht the pro cores, the hit is good with normal cores, with Pro cores on lio pro it’a terrible.

21 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback and for taking the time to share your thoughts in such detail.

The ‘empty’ cores you are referring to are actually our Pro cores, which are specifically designed for the Pro diffuser. The Pro model allows airflow adjustment directly through the device itself, which is why the core design is different from the original version.

Please feel free to reach out to our customer service for more information. It sounds like you may have ordered or received the wrong version cores.

Rated 1 out of 5 stars

SEND ME THE CORRECT PRODUCTS AND REPLY TO MY EMAIL!!!!!!!!!!!

No one ever replies to your email. The first order was really late. I sent 3 emails. All completely ignored. I placed a second order (which will be the LAST), and they sent the wrong cores for my pro which means I cannot use them. I have sent 3 emails and again no reply. I would never order from them again. I want the correct products which I have paid for sent to my home immediately.

15 May 2026
Unprompted review
Breathelio logo

Reply from Breathelio

We’re sorry to hear about your experience, and we understand your frustration.

We did reach out to you by email, and as we didn’t receive a response, we followed up via WhatsApp where we were able to assist you directly. The correct cores have since been sent and delivered.

If there is anything else we can help you with, please let us know.

Rated 1 out of 5 stars

AVOID!

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only risk free if you don't open the product.. which doesn't make sense, that's just a standard return.

Update
No resolution since the company replied, they sent me a label with no barcode or way of tracking the order so it would cost around €24 to return. They said it's not their problem if the label doesn't work from Ireland. Reported the false advertising to the Authority for Consumers and Markets. No Risk should mean not being out of pocket at all.

21 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback, and we’re sorry to hear that you feel this way.

We would like to clarify that we have recently updated our policy, which is clearly visible on our website. However, please note that the previous policy still applies to your order, and as a result we have already sent you the return details earlier this week.

We understand your concerns regarding the return terms and appreciate you sharing your thoughts. If you have any further questions or need assistance with the return, our support team is here to help.

Rated 5 out of 5 stars

All 3 lio models review

I recently purchased the breathe lio pro with the metal tip. My roommate also had the original lio and the plus. So I was able to try the original lio until the my lio pro came in.

Original lio
I really enjoyed the (light) weight and hold of the original lio. It is lightweight and feels natural to hold and breathe in through with the original cores. I also found if you year the core on the top end in day 2, you can get more flavor.

Lio plus
I was able to try the lio plus with the original core with the residence plug in and to me that was perfect. Exactly what I need to shift from vaping to lio.

Lio Pro

The pro with the new cores doesn't feel as nice to me. I don't like the new core in the pro. It's too airy, I wanted like the barest sliver of airflow for it to be enjoyable for me. It's also really heavy and with the metal tip I worry about it in my mouth since I tend to hold my vape in my mouth so I can vape while I game. I can't do this with the lio pro

I did try the old core in the pro lio and I did like that a bit better. But it's still pretty heavy, the resistance to breathing in is much more similar to vaping with the original core. It did feel like better weight distribution with the original core vs the new core.

Overall
I really enjoy lio and I'm lucky enough that I was able to try all three.
So I was surprised that I liked the lio quite a bit. However, I really enjoyed that I could use it anywhere and that it's not harmful.

13 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your detailed experience! We’re glad to hear that you’re enjoying Lio and that it’s helping you move away from vaping. We also truly appreciate your honest feedback on the Pro—this helps us continue improving.

Rated 4 out of 5 stars

Ordered it on 26th March

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact.

UPDATE: Got my parcel one month later. But it actually works as if you fray all the way to mid. It will give you a satisfying throat hit. I liked orange and mint flavours the most.

A week update:
It actually works. The throat hit is amazing. Mint and orange are my favs till now. You can tear half and half core snd combine to mix flavours. Its amazing

15 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback, and we’re sorry to hear about your experience and the delay with your order.

Due to an unexpected out-of-stock issue, your parcel was delayed, but we can confirm it has now been delivered. We also want to assure you that we will of course compensate you for the inconvenience caused.

We do have a WhatsApp contact number available on our website, so you can easily reach our support team there as well for quicker assistance. We truly appreciate your patience.

Rated 1 out of 5 stars

Breathelio is a complete scam!!

Breathelio is a complete scam. ABSOLUTELY ABSOLUTELY AVOID THIS COMPANY GUYS.
I placed my order on the 1st of March, its the 12th of April and I haven’t received it. Their customer support keeps saying that it will be delivered soon and its been almost 45 days where their website said it will be delivered in 2-3 days. NEVER order from them! All the positive reviews you see are because they offer discounts for reviews (for the products that actually by chance make it to the customer). I have requested support for a refund multiple times and they are not even giving a refund despite a 30 day money back guarantee. Extremely frustrating dealing with this company.

1 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your feedback, and we’re very sorry for the frustration this situation has caused.

There was an unexpected out-of-stock issue that unfortunately delayed the shipment of your order. We can confirm that your parcel has now been delivered.

Regarding your experience, we understand your concerns, and as discussed with our support team, you will of course be compensated for the inconvenience caused by the delay.

We’re sorry for the negative experience and appreciate your patience while we worked to resolve this.

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. This has been a game changer for my son’s journey and has now been nicotine free for 4 months. Lots of other things he tried and failed this is the only devise he has stuck to and feels able to manage with. Lovely packing and comfortable to use.

3 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you very much for your kind words! We’re truly glad to hear that Lio has made such a positive difference in your son’s journey. 4 months nicotine free is an amazing achievement.

Rated 1 out of 5 stars

They don't even deserve a Zero

They don't even deserve zero. I ordered my product on 26th March, which was supposed to be delivered in 2-3 days. To date, it has not been delivered and is showing as waiting for pickup. No response at all from the support team on the emails; I doubt if they really even exist, or if it is a SCAM. Not reachable on the given WhatsApp numbers. Their promotional emails are still active from the same email ID, but there are no responses to the customer issues. Please do not buy from them.

1 April 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi, we completely understand your frustration, you should’ve received your order by now.

This is not a scam, and your order is in our system. It seems to be stuck at the courier pickup stage, which we’re actively investigating.

Please DM us your order number we’ll either:
expedite your shipment immediately, or send a replacement if needed.

Rated 5 out of 5 stars

I am very happy with the Breathelio 🫶

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectations. However, I made a mistake when placing my order, and the support team was extremely helpful and caring. I would like to thank them for assisting me. Without a doubt, I will buy essential oil cartridge refills again if needed.

Thank you, Breathelio!

27 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for your kind words!
We’re really happy to hear that Breathelio is helping you during those moments and meeting your expectations.

It also means a lot to hear your feedback about our support team, we’re always here to help. Wishing you all the best on your journey

Rated 1 out of 5 stars

Zero star unfortunately not available

Zero star unfortunately not available. SCAM company in UAE. No proper response or customer service. All AI driven responses. I requested their product and didn’t receive it. I will raise awareness in UAE against this company to protect future users. I have all evidences and screenshots and will take both legal and social media pathways.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

I paid 49 euro for the staterpack

I paid 49 euro for the staterpack it does not taste the same they say on videos no flavour at all and if you try to get a refund they say you have to wait 30 days its NOT LEGIT no phone number they dont email back if you ask for money back DO NOT BUY IF YOU WANT TO SAVE 49 EURO FOR THIS SCAM

22 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi, thank you for sharing, we’re really sorry to hear this.
Regarding the flavor, did you fray the end of the core before inserting it?
We’d be happy to help you get the best experience out of your product.
As for the refund and communication, we sincerely apologize for any delay. That’s not our intention, and we understand how frustrating that can be. Please send us a message with your order details, and we’ll make sure to look into this for you as quickly as possible and resolve it properly.

Rated 1 out of 5 stars

Expensive price for a cheap product that barely works

The flavoured sticks don't tightly pack in the wooden vape stick. So there's no pull experienced from sucking the air through. It's just air and not really tightly picking up from the flavoured stick. They sticks also fall out.

21 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Hi, thank you for your feedback.
It sounds like the core may not have been prepared properly before inserting. With the wooden version, it’s important to slightly fray one end of the core before placing it into the diffuser. This helps create better airflow resistance and the core can't fall out this way.

Rated 5 out of 5 stars

Very good

I’ve had a really positive experience with Breathe Lio. Since using their product, I’ve found it much easier to stop vaping, which has made a big difference to my overall health and daily routine.

The customer service has been excellent — very responsive and helpful whenever I had a question. Delivery was also quick and smooth, with no issues at all.

Overall, I’m really happy with the product and the service, and I’d definitely recommend it to anyone looking for support in quitting vaping or smoking.

20 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for your kind words!
We’re really happy to hear that Breathe Lio has made a positive difference in your daily routine and supported you in moving away from vaping.
It’s also great to hear your experience with our customer service and delivery. We truly appreciate your recommendation and your trust in us 💚

Rated 5 out of 5 stars

Product didn't work for me

Product didn't work for me, although the shipping was very quick and the company do seem to care.

14 August 2025
Breathelio logo

Reply from Breathelio

We’re sorry to hear that it didn’t work out for you. We truly hope you find a method that works best for you in overcoming the habit. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

I’ve been using Lio for a while now and…

I’ve been using Lio for a while now and I’m really impressed with the overall experience. The device is easy to use, convenient, and fits perfectly into my daily routine.
What I appreciate the most is the quality and consistency — it works exactly as expected every time. The flavors are enjoyable and not overwhelming, which makes the experience even better.
Customer support has also been helpful and responsive whenever I needed assistance, which is always a big plus.
Overall, I’m very satisfied and would definitely recommend Lio to anyone looking for a reliable and enjoyable alternative.

17 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for your kind words, we truly appreciate you taking the time to share your experience! It means a lot to hear that Lio fits so well into your daily routine and that you’re enjoying both the quality and the flavors.

Rated 5 out of 5 stars

I love this item

I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside maintains core strength. The new dot which holds the core in place is great as its multi purpose now. I can shallow breath or deep breath with strong resistance if I need a grounding moment. I can actually feel the peppermint in my lungs which reminds me of a steam room..
Only possible due to the increased force.

6 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you so much for this amazing feedback, it really means a lot! We’re glad you’re enjoying the upgrades and that the balance between the wood exterior and metal interior is delivering both the feel and performance we aimed for.

Rated 1 out of 5 stars

I've had to put a chargeback in because…

I've had to put a chargeback in because despite the product being extremely faulty they will not give me my money back. There is a huge hole in the product and they say oh yeah you need to 'thoroughly fray' the stick to keep it in. WHAT???? Excuse me? I've frayed the stick, it feels awful like pulling apart a bit of cotton wool - that horrible feeling and the sticks still fall out all over the house which is dangerous for my baby. I'm putting in a chargeback today for refusal to refund - DO NOT BUY!!!!

1 March 2026
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your message.

We’re truly sorry to hear about your experience and understand your frustration.

We would like to clarify that the product itself is not faulty. The original Lio is designed to work with a core that needs to be frayed before inserting it. This step is essential to ensure the correct fit and proper use. When prepared as instructed, the core should remain securely in place.
That said, your safety concerns, especially with a baby in the house, are very important to us. We absolutely do not want you to feel uncomfortable or dissatisfied.

For that reason, we would like to offer you a complimentary upgrade to our newest version, the Lio Plus. With the Lio Plus diffuser, there is no need to fray the core before use, and the redesigned system ensures that the core cannot fall out. We believe this improved version will address the issues you’ve described and provide a much better experience.

Please let us know if you would be open to receiving the Lio Plus, and we will arrange shipment right away.

Kind regards,

Team Lio

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look