Our cable was cut when old tree roots were being removed. After telephoning Andrew at Brawband, our internet was reconnected with a new cable installed in under 3 hours. Andrew telephoned to keep us... See more
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Great service! Really smooth process and when I needed advice before setting my appointment up, I was able to phone in and talk to an actual human. Glad I could finally leave the evil red maiden, cut... See more
Company replied
Very good at answering emails and giving positive reassurance about upcoming installation (even though not straightforward access) City Fibre who did the work to the property were excellent on the d... See more
Company replied
Ordered at Midnight and by 8.30am the next morning the CityFibre engineers were doing the pre-survey. Router arrived in plenty of time in advance of the installation date which was one week later, wh... See more
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Company details
About BrawBand
Written by the company
Broadband that’s braw, not blah.
BrawBand brings fast, reliable full-fibre broadband to homes and businesses across Scotland - with nae faff, fair prices and a proper Scottish service behind it.
Whether you’re working from home, streaming the latest boxset, gaming with pals, downloading in a hurry, scrolling on the sofa or keeping the whole household online at once, we’re here to help you stay brilliantly connected.
We’re not here to make broadband feel complicated. We’re here to make it simple: check your postcode, pick yer package, get connected, and enjoy the internet doing what it’s supposed to do.
View broadband packages →
Speak to BrawBand →
Why go Braw?
Full-fibre speeds up to 900Mb
Built for real life, not just speed tests. From video calls and gaming to boxsets, smart homes and big downloads, BrawBand gives your household the connection it needs to keep up.
No faff. No nonsense.
Broadband should be easy. That’s why we keep our packages straightforward, our pricing clear, and our availability checker quick to use.
Pick yer package
Whether you need an everyday connection or a proper belter of a broadband package, you can choose the option that suits your home, your habits and your budget.
Helpful Scottish support
When you need a hand, you want to speak to people who know what they’re doing. Our team is here to help you get connected and stay connected.
Built for the way Scotland actually uses the internet.
Some households need broadband for working from home. Some need it for teenagers gaming upstairs while someone else streams downstairs. Some need it for video calls, music, smart TVs, online shopping, schoolwork, cloud backups and the occasional deep dive into cat videos.
Whatever your version of online life looks like, BrawBand is designed to keep things moving smoothly.
Sofa sessions?
Stream, scroll and browse without the dreaded buffering wheel making an appearance.
Home office hero?
Keep your video calls clearer, your files moving and your working day flowing.
Serious streamer or gamer?
Give your household the speed and reliability it needs when everyone’s online at the same time.
Full fibre means proper fibre.
Not all “fibre broadband” is created equal. Older fibre-to-the-cabinet connections still rely on copper for the final stretch to your home, and that copper can slow things down. Full fibre is different because the fibre connection runs directly to the property, helping deliver faster, more reliable broadband.
That means less waiting, less buffering, fewer “is the internet down?” moments, and more time actually enjoying being online.
As rare as spotting Nessie.
We like to say our downtime is as rare as spotting Nessie - practically a myth. But behind the humour is a serious point: reliable broadband matters. Whether it’s a work call, a movie night, an online game or a quick catch-up with pals, your connection should be something you can count on.
So if life’s too short for laggy broadband, spinning wheels and big-provider palaver, it might be time to go Braw.
Stay brilliantly connected with BrawBand.
Contact info
Suite G01/02, The Green House, Beechwood Park North, IV2 3BL, Inverness, United Kingdom
- 0808 294 4444
- info@brawband.co.uk
- brawband.co.uk
4.4
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication
Easy to join. Cancelled other provider for us. Kit arrived quickly. Good communication.
28 March 2025
Great customer service on the phone as…
Great customer service on the phone as well as installers. Clear and concise instructions provided. Incredibly fast internet also.
25 March 2025
Best broadband I have had
Best broadband I have had, super quick, no issues so far, I have no complaints at all.
6 March 2025
Reply from BrawBand
Thank you so much for this braw review, Michelle! We're incredibly grateful that you took the time to share your experience with us.
Terrible customer support - Takes nearly a week to respond and imply you're a liar
Been with Brawband for over a year now as I wanted to support local Scottish businesses over big corps despite them costing a bit more, but unfortunately I can't recommend them due to how poor their customer service is, providing no help, incredibly delayed responses and going so far as to suggest I'm either a liar or incompetent.
Received an email about internet outages on Thursday, was 'fixed' a few hours later but I was still experiencing issues with my internet being very unstable, dropping out every 30-60s to the point I couldn't do any Teams calls while working from home.
Customer services refused to provide any assistance suggesting it must be an issue with my home setup (which hasn't changed in a year), eventually saying I need to only have a single device with a 1gb connection connected via ethernet and run speed test - a faff but I did it, confirmed what I had done and sent them a screenshot showing my speeds are very slow.
They then proceeded to ignore this (and follow up emails) for 6(!) days, before responding that I must have used a device without a 1gb port over wifi (why would the port matter if I used wifi...?), effectively calling me either a liar or incompetent, and they're not going to acknowledge any issue "the service itself is nice and stable".
Problem still unresolved at this time, but I plan to leave this dreadful company as soon as I'm able and go with a company that respects its customers.
19 March 2025
Unprompted review
Reply from BrawBand
We're incredibly sorry to hear of your experience – this is certainly not the level of customer care we aspire to. We appreciate you may not wish to do so, but can you please send your details to help@brawband.co.uk so that we can investigate this further?
We apologise again for your experience.
Reply from BrawBand
Thanks for your feedback! We're delighted to know you had a smooth experience.
Quick and easy,great price.
7 March 2025
Reply from BrawBand
Thanks for your review, Donnie! We really appreciate it.
Really great
Really great, service makes it even better - especially Andrew Parker!
7 March 2025
Unprompted review
Reply from BrawBand
Thanks for your review, Emma. We really appreciate you taking the time!
Reply from BrawBand
Thanks for such positive feedback, Andr! We appreciate you taking the time to share your experience.
Reply from BrawBand
Thank you so much for this braw feedback, James. We really value hearing from our customers and appreciate you taking the time to do so.
Fast and efficient install
Fast and efficient install, installers were polite and cleaned up after themselves.
10 February 2025
Reply from BrawBand
Thank you so much for taking the time to share your experience, David.
We're especially glad to hear that our installers kept things clean and tidy – they're a pretty braw bunch!
Great service efficient and…
Great service efficient and connectivity 100% better than previous supplier
7 February 2025
Reply from BrawBand
Thank you so much for taking the time to leave us a great review! We’re delighted to hear you are enjoying your BrawBand experience so far.
Brawband
Brawband - Great Broadband company to deal with, left Virgin media after 30 years as Virgin customer service is -zero and having to call Virgin up to literally*beg* for reasonable costs is just beyond belief.
Called up Brawband and spoke to Andy with various queries before committing to a 2 year deal which he answered honestly and provided me with all information that I required. With Virgin, I literally could not get Internet upstairs so Andy advised me to get the pod extender BUT if upon getting Internet installed to check if I could get Internet upstairs (which I could with zero hassle whatsoever) then I could return the pod at no expense to me.
I did indeed call Andy back to explain that I didn't need the pod and he immediately arranged a return for me and when call ended,I was sent an email to say the return process had begun.
It is so good to actually call up and get to speak to someone knowledgeable and helpful within the UK and will most certainly be recommending Brawband to all and sundry.
Well done Brawband, you have a great staff member (Andy) who provides great Customer service.
Virgin media - take note of a truly good business model (Brawband)!
7 February 2025
Reply from BrawBand
Hi Catherine, thank you so much for your lovely review. We’re so glad to hear that Andy was able to help you with your queries and get you set up with BrawBand!
The WiFi was set up in under twenty…
The WiFi was set up in under twenty minutes with no mess left behind and engineers were polite
7 February 2025
Reply from BrawBand
Hi Stephen, thank you so much for taking the time to leave us a great review!
Would recommend
Easy to understand contract and set up. Turn around time for installation was quick and easy
4 February 2025
Reply from BrawBand
Hi Angela, thank you for taking the time to leave us a lovely review! We're so glad to hear you are pleased with your BrawBand experience so far.
best broadband i ever had
they always keep you up to date with any maintenance in your area but never been let down with my connection.Were very helpful on day of installation would recommend this this broadband service to anybody
24 July 2024
Unprompted review
Reply from BrawBand
Thank you so much for taking the time to leave us a great review, and thanks for being a braw customer!
Our experience of Brawband was okay but…
Our experience of Brawband was okay but there appeared to be a connection missing which was a bit of a nuisance. Otherwise all good.
27 January 2025
Reply from BrawBand
Hi Brenda, thank you for taking the time to leave us a review. We're sorry to hear you had a connection issue. Can you please send your details and more information to help@brawband.co.uk and we can look into this for you? Thanks.
Simply the best company to deal with
I've had Brawband for around a year now. I had a couple of speed issues, so any time I called, got either Ja early days, the latterly Andrew. Their customer care is superb. Really refreshing these days, proper care and attention. New equipment and quick responses etc. Turns out, one of my Cat 5e leads had a small nick, so after changing that, I'm up to 750mbps. Honestly, one of the best companies I've dealt with.
28 January 2025
Unprompted review
Reply from BrawBand
Hi Fraser, thank you so much for leaving us a fantastic review! We're so glad you've enjoyed your BrawBand experience so far, and we're delighted to have you as a customer. Here's to many more braw years together!
AVOID !
AVOID !! This doesn't even support my sky properly ! Wait while your programme is loading !! Enrages me no end.🤬I thought supporting a Scottish business was a good idea. Brawband is the worst !
5 February 2024
Unprompted review
Reply from BrawBand
Hi Pamela, thanks for taking the time to leave us some feedback. We're sorry to hear you've not enjoyed your BrawBand experience. Can you please send your details to help@brawband.co.uk and we can look into this for you? Thanks.
Reply from BrawBand
Hi Peter, thanks for taking the time to leave us a braw review! The team are delighted to hear you are happy with our service.
From ordering to installation - great to deal with.
Everything was easy and straightforward from ordering to installation.
9 December 2024
Reply from BrawBand
Hi Sarah, thanks for leaving us a fantastic review. We're glad everything was a smooth process for you!
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