BrainGain Reviews 1,959

Reformer - I tried this reformer but returned it within the 30 day money back period
The shoulder pads are not fixed so move and even pull off during some exercises, the springs are difficult to access because of the footplate and the springs are very noisy scrapping against the metal frame everytime the bed is pushed out.
Contacted to arrange a return and money back all seemed fine and collection by UPS was arranged, waited in for 6 hours for them not to arrive, I contacted braingain who didnt respond until after the weekend (meanwhile I am waiting in again expecting UPS would come having not turned up) they came back to me later that day to say I needed to give them another day and 6 hour time slot and reprint labels, collection was arranged again and UPS came in the last 10 mins of that 6 hour slot so in total I waited 16 hours for the collection, I was still charged the £40 return fee, as goodwill because of the wasted time on my part I would have thought maybe a reduction of this fee would have been nice but I was told it wasn’t their error and so the full amount was taken from my refund.
Although all were polite and helpful when they did reply I feel customer service could have been more understanding and a couple of times a second email was sent by myself before I got a response.
Editing review after contact from Molly at customer care, very apologetic with regards to the collection errors and for taking the £40 fee, have now refunded the amount to me. Thank you Molly for your emails and for resolving quickly for me.

The metal adjustable dumbells work well and save a good deal of time :)

Shipping was very fast and everything was well packaged. Unfortunately, one dumbbell had a technical problem, but this was immediately resolved by Mr. Zain through Braingain with a replacement. I am completely satisfied and can highly recommend them.

Great service and product sultan was a great help and quick responses to resolve my issue 100% recommend

I ordered some dumbbells from here and there was damage to the item in delivery. They sorted the issue out swiftly and professionally, Sultan in the customer service team was especially helpful.

Absolutely top-notch customer service. Sultan, who handled my request, always responded quickly and went out of his way to find a good solution. I can absolutely recommend Braingain.

Great product (adjustable dumbbells) and great support. Special thanks to Hassan from the support team for helping me with spare parts I needed.

I bought a walking pad and unfortunately it broke within a couple uses. Fortunately, BrainGain offers free return/replacements for faulty items. When contacting the team, Zain from BrainGain promptly assisted and supported my queries and I returned the machine and received a refund within two weeks of making my support request.

Very helpful service from Jon, who stayed in touch to make sure our treadmill was working perfectly and checked in afterwards. I would definitely order from this company again

I bought a walking pad from Molly and it works well and is good quality. Molly was very helpful, as was the man who I collected the machine from, who put it in my car for me.

I had a problem with one of the handles for my adjustable dumbbell not working properly so I contacted Customer Services and Hassan was great in keeping me updated and letting me know when the new replacement handle was on its way to me.

I bought the 41,5 kg adjustable dumbells and am very satisfied. I also had a little issue with a defektive part which was handled very fast. I was sent a replacement part and was very happy with Sultan who handled my request.

Jon was very helpful and kept in contact to make sure all was good with our treadmill. Even kept in touch afterwards to check if we need any further help.

I would not hesitate to order from this company again.

I recently purchased a pair of adjustable dumbbells from Braingains and I couldn’t be happier with my choice. The quality is absolutely top-tier — the finish and overall build are excellent, especially considering the price. In my opinion, they offer the best value for money on the market for this level of product finishing.

I’ve been using them consistently and I’m really enjoying my workouts with them. They feel solid, well-balanced, and durable.

I also want to highlight the outstanding customer service. I spoke with a team member named Sultan, who was incredibly kind and helpful. One of my packages was lost during shipping, but they immediately arranged to resend it without any hassle. The issue was handled quickly and professionally.

I highly recommend Braingains products to everyone — great quality, great value, and excellent customer support.

After an initial blip, my experience has been very positive. Four days after ordering a pair of adjustable dumbbells I hadn’t received a notification of dispatch and they had not been delivered. I got in touch with customer services for an update. Zain dealt with my email quickly and the dumbbells were delivered the next day. They are a solid bit of kit, weight change is very smooth and quick. Mistakes happen, there was an issue with their system, they fixed it quickly and were transparent about it. Thats all you can ask for. Great service and great product, especially when you compare the price to other brands.

We ordered adjustable dumbbells from Braingain. Initially I was sceptical about the quality, the 24KG pair looks good and hope we will be able to use it for long term with regards to quality.

Sultan from Braingain team was very supportive in resolving our concern with the purchase of adjustable dumbbells and the process was very smooth. Thanks!

Had an issue with my dumbbell and they promptly issued a replacement as well as good and fast customer service during the mail contacts with the service member Sultan.

Amazing set of adjustable dumbbell of 40kg each! Very happy with it

Delivery on Point with UPS, and first impression and training with the 2 Braingain 41.5 kg was very good. I hope they will last many years.

I’ve been using the BrainGain adjustable dumbbells for a while now, and I can honestly say they’ve exceeded my expectations in every way. The build quality is outstanding — solid, well-balanced, and clearly designed for long-term use. The adjustment mechanism is smooth and intuitive, making it incredibly easy to switch weights mid-workout without breaking momentum.
I also appreciate the attention to detail — from the stability when resting on the floor to the satisfying, precise locking system. It gives confidence that the weights are safe and reliable during every exercise.