The company have been great. They have helped all the way including adding to my order. The delivery driver was very helpful with my goods locating them as requested. Great service and charming peop... See more
Company replied
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For myself as a DIY individual the people there are very helpful. Plus, they are very local to me and stock a very wide product range, suitable for those like me and the professional alike. Given the... See more
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Good communication re delivery. Friendly/ and efficient driver. Website very clear and well organised. Prices competitive. Good selection of products. One criticism — to get trade membership you h... See more
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Easy to order products online. Had to phone as I hadn’t heard when delivery would be and agreed it would be next day. Driver arrived on time, helped unloading. Very pleasant guy. Products are fine,... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Station Road, TA19 9AY, Ilminster, Somerset, United Kingdom
- 01460 54551
4.5
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Quick, well priced and helpful.
Needed sand quickly and Bradford’s were great, delivered a day ahead of best estimate and very helpful with delivery to awkward location. Product was good value compared to local competitors.
2 December 2024
Reply from Bradfords - Ilminster BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and received a helpful delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Bradfords in Ilminster provides a…
Bradfords in Ilminster provides a convenient shopping experience with helpful staff and a well-organized ordering system. The delivery service, especially by driver Ben, is professional and courteous. Products are competitively priced, and follow-up service is consistent, although finding the yardman can be a bit of a challenge. Overall, a solid experience with room for improvement.
25 November 2024
Unprompted review
Reply from Bradfords - Ilminster BBS
Good Morning Lyndsey
Thank you for taking the time to leave us a review.
We appreciate your feedback and review of your overall experience.
This will be put to the Ilminster branch so we can look to improve our service in future.
Kind Regards,
Sam
Well it was nice to see a shop at…
Well it was nice to see a shop at bradfords.
And the staff were very helpfull with my enquiries.
The only thing i found anoying was hunting round the yard trying to find the yardman.
2 October 2024
Reply from Bradfords - Ilminster BBS
Hi Derek
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback regarding the yard staff. It will be passed on to the branch.
Kind Regards,
Sam
Reply from Bradfords - Ilminster BBS
Good Afternoon Dean
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience.
We would welcome your feedback on why you left us a 1* review. Please feel free to email us at customerservice@bradfords.co.uk.
Kind Regards,
Sam
Great Service.…
Ordering process very straight-forward and delivery
excellent and in the timescale promised.
Everything about the buying experience gives confidence to do it again and recommend the company to others.
28 August 2024
Reply from Bradfords - Ilminster BBS
Good Morning Pamela
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto all involved
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Bradfords had what I needed in stock
Bradfords had what I needed in stock, at a reasonable price, were open at Saturday lunchtime, and when I went to pick up, someone loaded the car.
3 August 2024
Reply from Bradfords - Ilminster BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Extreme helpful at point of order in…
Extreme helpful at point of order in the yard and Ben who delivered was very professional, helpful and a real credit to Bradford’s Ilminster. Top man⭐️⭐️⭐️⭐️⭐️
29 July 2024
Reply from Bradfords - Ilminster BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Ilminster BBS
Hi Shane
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Helpful information
We were looking for a small tool store. Although there were none on show we were given a catalogue and useful information about them, quality durability etc .
18 July 2024
Reply from Bradfords - Ilminster BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Different and rusty
I had to travel to a remote branch to pick up the Click and Collect trestles. When I got to the store the staff could not provide me with the goods. I was asked to check in the yard. The yard staff couldn’t help either - I was asked to check in the hire store. They could not find my order on the computer but they agreed to provide the goods as I had proof of purchase. The trestles has been stored outside and some were rusty. I ordered two different sizes, which was ok, but the smaller size was a different type with different fixings. The staff were all ok to deal with but the Click and Collect system was clearly not properly implemented.
16 July 2024
Reply from Bradfords - Ilminster BBS
Good Morning Frank
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the issuers with your tool hire click and collect.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
A problem well communicated,
Very easy to find the product I was after, also to place my order.
4/5 due to an issue with the delivery, but this was communicated well by the team when the issue was known.
The delivery was made a few days later without any further problems - a weekend getting in the way!
I certainly wouldn’t hesitate in placing further orders if required.
26 June 2024
Reply from Bradfords - Ilminster BBS
Good Morning Gandalf
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
User friendly delivery
User friendly delivery. One star off as it was supposed to be Friday not Monday.
3 July 2024
Easy online ordering and our delivery…
Easy online ordering and our delivery man is just lovely.
11 June 2024
Reply from Bradfords - Ilminster BBS
Hi Midge
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Helpful and cheerful people in the…
Helpful and cheerful people in the Ilminster yard.
Would have given a 5 rating if the website was better for ordering .
24 May 2024
Reply from Bradfords - Ilminster BBS
Hi Dennis
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We thank you for your feedback and will pass that on to the web team.
Kind Regards,
Sam
Poor communication but perfect delivery
Item was delivered on time to the right address exactly as requested. However, I didn’t receive any communication from the branch before delivery.
16 May 2024
Reply from Bradfords - Ilminster BBS
Hi Andrea
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Lovely lady delivery driver
Lovely lady delivery driver. Super helpful and unloaded the items to where I wanted them. Can’t praise her enough. So thank you again.
6 May 2024
Reply from Bradfords - Ilminster BBS
Good Morning Timothy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a helpful and friendly delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Ilminster BBS
Hi Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivered on time with a helpful driver
25 April 2024
Reply from Bradfords - Ilminster BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Excellent all round
I recently ordered two 800 kilo bags of gravel and sand plus timber and cement for two bases for a new shed and a new greenhouse.
The online ordering was easy to follow, the follow up tel. confirmation of the delivery date was very efficient and courteous.
Above all the customer service and helpfulness of the delivery driver, Ben, was outstanding.
What’s more the products are good and priced competitively.
I’ve since collected a top up of cement from the same depot that handled the delivery in Ilminster and received an equally good level of customer service and help.
Thank you Bradfords Ilminster, I’ll be back!
Charlie
16 April 2024
Reply from Bradfords - Ilminster BBS
Good Morning Charlie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the efficient, courteous and helpful delivery service this is greatly appreicated and has been passed onto all involved,
We look forward to seeing you again soon.
Kind Regards,
Katie
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