Bradbury Tracks Ltd Reviews 16

What can i say, first class service from start to finish.
If you want quality rails ,and a discussion with knowledge real people who answer the phone, Bradbury tracks are the best.
special thanks to Natalie and Laura super helpful.

I would like to express my experience with Bradley tracks limited. I would NOT recommend 100% recommending.i would only recommend 150% the team were very helpful and prompt professional and understanding i have and will in future projects use their services. I am very happy with the products provided. Abdul Khan

I’d also like to say again thank you for the great customer service & the speed at which you’ve helped us when someone else let us down.
We’d particularly like to thank Ken & his colleagues at Unit 6 who did go beyond normal expectations.

Just ordered a bay window Silent Gliss track with the excellent help and expertise of Tessa .
I would highly recommend this company and especially Tessa for her dedication to getting the job done.

The level of care and attention I received from Ruth Osborne in Sales was exceptional and very refreshing in a world where good, old-fashioned service is at a premium. Highly recommended.

Bradbury Tracks, in particular Josh and Michel have restored my faith in human nature! As an experienced DIY'er, I felt confident that I had measured correctly for 2 gradual curve Bay windows / Poles. However, that proved not to be the case and the pole were made to the incorrect size! Upon reporting the issue, Josh arranged for Michel to visit and take new measurements, made the replacement poles (free of charge) and then arranged for these to be installed! The customer was delighted with the final results. Josh and Michel's attitude, work ethic and principals are an admirable testament to Bradbury Tracks, as a company and I would have no hesitation in using (and referring) them again. Thank you!

I couldn't be happier with this company. I ordered a two-bend bay Silent Gliss curtain track using their online measuring template. I am a reasonable DIY enthusiast and can use a tape-measure so I felt competent to order what was, for us, a relatively high-end but high-quality, 3.70m length, shaped track. Our window bay isn't uniform in its dimensions so everything needed to be exact. When it arrived, neatly packaged in two parts, attached to a sturdy wooden frame, I was eager to get it installed. After installation I realised the track had been made to the dimensions of the bay and not made to the dimensions of the track as hoped. Some companies would have argued that I completed the template incorrectly and would, perhaps, have offered me a discount on a second track. Not Bradbury Tracks. Their first thoughts were towards me as their customer. They accepted full responsibility for the error, remade the track at no cost to me, and sent the new one out within 10 days. The new one fits perfectly!! Excellent company; excellent customer service; Thank you.

My curtain tracks have not yet arrived as
only ordered them today but I just wanted to note on here that Hannah's expertise guided me through my purchase easily and without stress. She is an absolute asset to the company and rarely have I come across such a pleasant, informative and genuinely helpful person. Full credit to you Hannah and I will be back to purchase in the future.

Great service! A very happy with the quality of work that they delivered! I would highly recommend.

We had a small issue with the wrong finial being sent, however the issue was resolved very quickly, we received the correct piece within 2 days and they couldn’t be more apologetic. I would recommend Bradbury Tracks.
Thank you for your help Josh x

I’m really impressed by both the sales, and after-sales care this company provide. Their helpful and patient approach is so supportive to customers. On two occasions I’ve been particularly grateful for the help of Josh and Paul. Josh spent time talking me through the process of taking gliders on and off a rail, even going so far as sending me pictures to confirm the process visually for me - so helpful. And Paul talked me through fixing a blind mechanism that I had wrongly set up, even face timing me to support me through the process. I would definitely use this company time and time again as they really do go the extra mile to look after their customers. Thank you again to these two wonderful staff members!

Really good quality track, produced to bespoke requirements. Helpful customer service and fast turnaround of order. Goods arrived well packed but not inappropriately packed. Price point was competitive. We would use Bradbury again. Only one negative in that the wave runner cord is too long for the track so it didn’t create even waves without manipulation that took up unnecessary time.

Excellent service as always, fast delivery.

I ordered a made to measure 1080 Fliss track for my bay window. It arrived very quickly and was a perfect fit.
Excellent service. Thankyou