Ordered on the 20th of July to receive 11th Aug. I hadn’t received a dispatched email so contacted to see if everything was ok. The lady said she didn’t have my order. That it didn’t exist. The money... See more
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Ordering was straightforward, delivery on time, excellent packaging. While the balloon display was lovely, the large number balloons sadly didn't last at all. One was deflated by the end of the first... See more
Company replied
Ordered three big number balloons for a family birthday (1,0,0!!) They were delivered on Thursday, we drove them to Mancheter from London on the Friday, and they were still perfect on Saturday. I've n... See more
Company replied
Great choice of balloons, and delivery was bang on time (even though it was an awkward location to get too) in time for 60th birthday! One of the balloons didn’t seem to have enough helium in it, so s... See more
Company replied
Company details
Written by the company
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Contact info
Unit 10 Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3.8
Great
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Iam very glad to purchase these ballons…
Iam very glad to purchase these ballons they were amazing
The Company memberes were very helpful and patient
I like to deal with you in the future
11 June 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Amany, we're glad you loved the balloons and they were exactly what you wanted! It's great to hear our customer service team were fabulous too. We hope you order again soon, and thank you for your review!
It was swift
It was super quick, swift and precise. It was a pleasure to order from Box Balloons
10 June 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Natalia, that is wonderful to hear! We hope your balloons were a success and the recipient loved them. Thank you for the fabulous review, we hope you order again soon. 🥳
Reply from Box Balloons | Helium Balloons Delivered
Hey Cindy, thank you for leaving us a great review. We're glad you loved the balloons, the selection and our fantastic customer service team were a great help! We hope you order again soon, thank you ☺️
Easy to order and lots of choices
28 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Julie, we hope you loved your balloons and we're glad you found them nice and easy to order! We hope you order from us again soon, and thank you for leaving us a great review.
On time delivery.
29 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Mihaela, we hope you loved your balloons! Thank you for ordering and leaving us a review. We hope you choose to order from us again!
Reply from Box Balloons | Helium Balloons Delivered
Hey Bethney,
We’re sorry to hear that the frozen balloons were not as hoped! Occasionally, a tiny slow leak can happen, causing a balloon to deflate much sooner than expected, which may have been the case. We recommend getting in touch with us as per the balloon care leaflet included in your box so we can rectify any issues.
We hope you were able to love your balloons still and the birthday girl had a great time! Thank you for leaving us a review, and we hope you do try us again in the future!
Great choice of balloons
Great choice of balloons, and delivery was bang on time (even though it was an awkward location to get too) in time for 60th birthday! One of the balloons didn’t seem to have enough helium in it, so star balloon wasn’t a tight shape, but still floated which is good & didn’t spoil the overall effect!
30 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey, we're glad your balloons got to you on time and you still loved them!
Occasionally, a tiny slow leak can happen, causing a balloon to deflate sooner than expected, even just a small amount, which may have been the case. We never want this to happen! We're happy you still loved them and the 60th birthday went down a treat.
Thank you for leaving us a great review, we hope you order again soon!
Reply from Box Balloons | Helium Balloons Delivered
Hey Caroline, we're glad you loved the balloons and they arrived in plenty of time! Thank you for leaving us a perfect review, we hope you order again soon!
Loved them!
29 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Dawood, we're glad you loved your balloons! Thank you for leaving us a review and we hope you order from us again.
Excellent.
Excellent.
Delivery as stated.
Package arrived on time.
Balloons were just what I requested.
THANK YOU.
29 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Elaine, thank you for leaving us a perfect review! We're glad the balloons went down well and they were exactly what you were wanting! We hope you choose to order from us again in the future.
Very good experience
Very good experience. Order a week ahead of delivery to hotel where we were staying for 25th Anniversary. Kept well informed of delivery schedule.
28 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Kevin, we're glad the balloons were great and you found our service easy and well informed! We hope you choose us again in the future, thank you for leaving us a review!
Excellent, highly recommend!
Great service from start to finish! Reasonably priced, balloons arrived in good time and we were really happy with them, would definitely recommend 😊
28 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi there, we're glad your balloons were great and you were really happy with them! We appreciate you taking the time to leave us a great review, thank you for ordering and we hope you choose us again!
Reply from Box Balloons | Helium Balloons Delivered
Hey Valerie, We're so glad your grandson loved his Pokemon balloons! We love that cute design too ☺️ We hope he had a great birthday! Thank you for taking the time to leave us a lovely review, we can't wait for you to order again soon.
Reply from Box Balloons | Helium Balloons Delivered
Hey Laura, we're glad the balloons went down really well! We hope you choose to order from us again soon, and thank you for leaving a great review!
I loved the design of the balloons
I loved the design of the balloons, but one of the balloons deflated after 24 hours.
21 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Jacqueline, we're glad your balloons arrived on time and that you were happy with how they looked!
We're sorry to hear that one of your balloons didn't last as long as we'd usually hope. Occasionally, a tiny slow leak can happen, causing a balloon to deflate much sooner than expected, which may have been the case. On our balloon care leaflet inside your box, we recommend alerting us straight away so we can help rectify any issues.
We hope you'll give us another opportunity to try again in the future!
Thank you,
Sophie
Box Balloons
Reply from Box Balloons | Helium Balloons Delivered
Hey Helen, we're glad your balloons were perfect and arrived on time! We hope the birthday celebration went well. Thank you for leaving us a review and we hope you order again soon!
Fab really happy great communication
Fab really happy great communication, would definitely recommend.
13 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Joanna, we're glad you had a great experience! Thank you for leaving us a fabulous review, and we hope you order again soon.
Reply from Box Balloons | Helium Balloons Delivered
Hey Jo, we're glad your balloons were a success and you found our service fantastic! Thank you for taking the time to leave us your review, we can't wait for you to order again!
A surprise present for my mums…
A surprise present for my mums birthday.
She absolutely loved them. Her face was a picture when they came out of the box
9 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Laura, we're delighted your mum loved her birthday balloons! Thank you for leaving us a great review and we hope you order from us again in the future.
Decent balloons but not quite what we ordered
Balloons arrived on time and seem good quality; one star deducted because the t-rex balloon received was clearly different to the one ordered (son still loves it though).
8 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Thank you for the review and delighted your son loved the balloons!
I'm sorry the style of dinosaur might have been a little different, from time-to-time we may have to swap a balloon for an equivalent if we unexpectedly run out of stock.
We try to avoid this wherever possible and substitute for something close, unfortunately the issues in the Red Sea are slowing down some stock arriving!
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