Ordered on the 20th of July to receive 11th Aug. I hadn’t received a dispatched email so contacted to see if everything was ok. The lady said she didn’t have my order. That it didn’t exist. The money... See more
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Ordering was straightforward, delivery on time, excellent packaging. While the balloon display was lovely, the large number balloons sadly didn't last at all. One was deflated by the end of the first... See more
Company replied
Ordered three big number balloons for a family birthday (1,0,0!!) They were delivered on Thursday, we drove them to Mancheter from London on the Friday, and they were still perfect on Saturday. I've n... See more
Company replied
Great choice of balloons, and delivery was bang on time (even though it was an awkward location to get too) in time for 60th birthday! One of the balloons didn’t seem to have enough helium in it, so s... See more
Company replied
Company details
Written by the company
Open a box of joy! Stunning inflated balloon arrangements for all occasions, delivered to the door across the UK in a box. Based in Leeds, Box Balloons provides the perfect balloon gift in a box service with local delivery and collection in Leeds and nationwide delivery as soon as next day when you order before 6pm on weekdays.
Contact info
Unit 10 Croydon Street, LS11 9RT, Leeds, United Kingdom
- 01133650110
- orders@boxballoons.co.uk
- boxballoons.co.uk
3.8
Great
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service
Amazing service, delivered exactly when promised. The balloons were great quality, perfectly inflated, weights included, looked amazing. VERY happy.
Thank you.
7 May 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey David, we're glad you loved the balloons and our service! We hope you order from us again soon, and thank you for leaving this great review! We hope the balloons were a winner! 🥳
Excellent customer experience and highly recommend this company.
Excellent customer experience. We bought the cake balloon with three other balloons in a box for my daughter’s birthday. I ordered them yesterday afternoon for delivery today. I checked with Sophie in customer services about delivery and sent a message and she was so responsive, professional and helpful. What a lovely company to deal with. My daughter was over the moon. Thank you so much Box Balloons, I highly recommend your company.
9 May 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hey TJ, thank you for this lovely review! We're glad Sophie was a big help and her customer service was exceptional. We hope your daughter's birthday went great, and we can't wait for you to order again soon for your next celebration! 🎉
Lovely balloons
Lovely balloons, quick delivery and helpful customer service team. We will definitely be using them again. Thank you!
30 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Lauren, we're glad your balloons were lovely and your customer service experience was fantastic! We can't wait for you to order again soon, and thank you for taking the time to leave us a great review 😄
Excellent
Delivered on the date I specified and the balloons were beautiful . . . even better than expected
29 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Teresa, we're so glad the balloons exceeded expectations! That's always great to hear 🥳 Thank you for leaving this great review, and we hope you order again soon!
The balloons were exactly as described…
The balloons were exactly as described on the website and of good quality. Also they were delivered precisely when we were told to expect them. What more could you want. Great service. Thank You
29 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey! We're glad you had a great experience and our website was easy to use. We hope you order again soon, and thank you for leaving this great review!
The best Surprise for my Friends
The best Surprise for my Friends! I would order again for the next birthday. THANK YOU SO MUCH!
25 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Lisa, we're so glad you loved the balloons and they were a fabulous surprise! We can't wait for you to order again and thank you for leaving us a great review!
A fun gift easy to arrange
Easy to choose, buy and delivery way on time and successful. Quality, good too.
24 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Katie, we hope you loved your balloons! Thank you for leaving us a great review and we hope you choose to order from us again 🥳
Such a lovely suprise and good quality…
Such a lovely suprise and good quality beautiful balloons
27 April 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hey Heidi, we're glad your balloons were great and made the surprise extra special. We hope you order again from us soon and thank you for leaving a lovely review!
DPD failed to deliver the balloons…
DPD failed to deliver the balloons correctly. I can give full details if requested. I tried to contact DPD but received no response. The balloons were finally delivered way too late as my daughter had left the hotel by then, so I paid £60 for a courier to get them from the hotel to her home address.
19 April 2024
Reply from Box Balloons | Helium Balloons Delivered
I'm so sorry you had an issue with your DPD delivery, it's really frustrating for us too that they didn't deliver them as planned.
I've sent you an email to see if we can investigate this further with them. I understand that the main basis of the 1 star is the delivery element but I do hope the balloons were enjoyed on arrival.
Reply from Box Balloons | Helium Balloons Delivered
Hi Robert, we're glad delivery went smoothly and you got your balloons on time! We hope the balloons were a success and thank you for leaving us a review. We hope you order again soon!
Balloons arrived perfect!
Balloons arrived perfect! Great efficient service, really easy to use website too
20 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey! We're happy to hear you loved the balloons and that you found the ordering process nice and easy! Thank you for the fabulous review and we hope you choose us again for your balloons!
Birthday Balloons
The balloons arrived very quickly and I received comprehensive notifications from DPD as to delivery time. The balloons were perfect and were very well received.
15 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Penny, we're glad to hear you were well informed and you loved the balloons! We appreciate the great review and we hope you order again soon!
So pleased 😄 just what I expected
So pleased 😄 just what I expected. Will definitely order again, thank you so much!!!
17 April 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
Hey Jade, we're glad you loved the balloons! Thank you for leaving us a perfect review and we can't wait for you to order again 🥰
Your website is confusing
Your website is confusing, I wanted to order a number 16 balloon, clicked on it and received a set of 3 balloons, extremely disappointed.
The other small balloons were deflated, really left feeling completely ripped off.
15 April 2024
Unprompted review
Reply from Box Balloons | Helium Balloons Delivered
The website is confusing if you can't read clear information. There are multiple opportunities to confirm what you are ordering - with pictures and descriptions.
You did not select which numbers you wanted on the product page. You then confirmed the balloons in the basket where it clearly says what you are getting and even lists how many balloons are in the order, confirmed again at checkout, then even after ordering you didn't look at the confirmation email, where it says it again.
You got exactly what you ordered - it's a very simple process.
Left feeling quite deflated
I bought a cluster of balloons and the main one "aged to perfection" jack Daniel's bottle, was deflated. Really disappointing and will be looking for a new company in the future.
11 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hi Emily, sorry to hear your balloon didn't arrive in the condition we hope for.
This is the first we've heard of the issue. As noted in the leaflet in the box and email on delivery, if you let us know and send pictures we could have rectified by either sending a new one or refunding the damaged balloon.
We understand that a deflated balloon is not great but for one balloon out of two products ordered and multiple balloons, it does feel very harsh to give one star in this instance when you didn't give us a chance to resolve.
Reply from Box Balloons | Helium Balloons Delivered
Hey Katey, we're glad you loved the balloons! Thank you for leaving a great review and we hope you order again soon!
Wonderful,but one minor issue
It would definitely have been a five star review as everything, including the delivery, was perfect except that one of the balloons had started to deflate. It wasn't a big issue but it meant the balloon display was ever so slightly less than perfect.
8 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hello Rae, We're sorry to hear that about one balloon! We're glad to hear the rest of the balloons were perfect and you were still able to enjoy them.
In future, if you contact us we can rectify any order issues. Thank you for leaving us a review and we hope you order from us again!
Balloons were a great success
Delivered in time
Great design
Balloons looked fantastic!
Extremely please.
6 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Ann, we're glad the balloons were a success and looked fantastic! We hope you order from us again and thank you for leaving us a great review 🎉
Reply from Box Balloons | Helium Balloons Delivered
Hey! We're glad you loved the service and hope your balloons were a success. Thank you for leaving a great review and we hope you order from us again!
Surprise gift !
it was a surprise for my mum and I loved her reaction when she opened the box !
4 April 2024
Reply from Box Balloons | Helium Balloons Delivered
Hey Sandra, we're so glad your mum loved the balloons and they were a fantastic surprise! We love reviews like this. We hope you choose to order again and thank you for leaving a review ✨
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