There was no possibility to communicate with the customer service. I’m very dissatisfied !!! If the company really want to improve their service they should read my Emails #451-3833-3171 I’... See more
Company replied
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Punctual delivery, correct size, Shirt and Print, this all good BUT One corner of each number on the chest started already to detach!! No good sign for good quality, especially at such a high price... See more
Company replied
I went to the store and the workers there were very rude. When they say the French are rude it’s true. Not all but those guys working there were extremely rude and just stand around. I’m a visitor a... See more
Company replied
Excellent experience, an easy process of purchase and receipt of the order, everything was exceptional. I loved it, and the product in its highest quality. I'm waiting for the second shirt in the game... See more
Company details
Written by the company
Tenues de match officielles de l’Équipe de France de Football, Entraînement, Vêtements, Ballon, Accessoires supporters et bien plus encore. Bienvenue sur la Boutique Officielle FFF, la destination ultime pour chaque supporter passionné de l'Équipe de France de Football. Célébrez la riche histoire de vos bleus, la grandeur et le charme du football français en affichant vos couleurs et les tenues officielles, directement issues du cœur du football français.
Contact info
c/o Fanatics (International) Ltd Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton , M24 2FL, Manchester, United Kingdom
- 00 800 2874 3753
- boutiquefff@fanaticsretailgroup.com
- boutique.fff.fr
2.8
Average
1K reviews
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I got scammed for a jersey
I bought a FFF 2022 away jersey in nowember 2024 on a black friday sale and they said it was gonna take max. 10 days to ship. after 10 days, i havent recieved anything about my order except that it was somewhere in netherlands. on 23rd of december i texted the support about my issue and that i still dont have the jersey and did not get a response. I dont have the jersey since now, 18th January 2025
24 November 2024
Reply from Équipe de France de Football
Hello Marek,
thank you for your feedback. We are very sorry to hear that you have not received your order. Your satisfaction is our top priority, and I will do everything I can to help you resolve this issue. I have contacted you by email to provide further assistance, and we look forward to hearing from you. We appreciate your understanding and patience.
Sincerely, Patrycja
Items were great. Returning terrible.
Items were great and arrived pretty quickly.
But don't return items from the UK as the shipping costs are v high and then I had to pay customs charge on top. So it's cost me £26 to return a 30 pound hoodie! I'd have kept the item if I'd have known.
3 January 2025
Reply from Équipe de France de Football
Hello Tory,
Thank you for sharing the details of your experience, and I apologize for any confusion regarding the return process. Kindly note that I have reviewed the details provided and located your order. As a result, I have reached out to further discuss the actions made to ensure our team provides the best service possible. I look forward to your response at your earliest convenience.
Warmest regards, Madison
Easy to order
Easy to order, fast delivery and the items are excellent quality. Mon fils est ravi ! Merci
12 December 2024
The quality of the product was not as I…
The quality of the product was not as I wanted. I bought about 4-5 years back the trainingsuit ( white blouse, blue trousers made by Nike, which I still wear). Was expecting the same quality).
But anyway. Les Bleus est Mon Equipe preferee
Timo K
22 November 2024
Reply from Équipe de France de Football
Hello Timo, Thank you for sharing your feedback, Timo. We’re truly sorry to hear that the quality of your recent purchase didn’t meet your expectations. We understand how important it is to receive the same level of quality you enjoyed in previous purchases, and we sincerely apologize for any disappointment this has caused. As a token of our appreciation for your loyalty, we’ll be emailing you a small gift. We hope this gesture shows our commitment to providing you with a positive experience, and we would love the opportunity to serve you again in the future with high-quality merchandise. Les Bleus is lucky to have such dedicated fans, and we look forward to hopefully earning back your trust. If you have any further concerns, please don’t hesitate to reach out. Best Wishes, Carey
The quality and great are tres bien!!!
29 November 2024
Excellent x 10
21 November 2024
Sent to the wrong place
Sent to the wrong place. We have not received anything yet. If ever.
26 November 2024
Reply from Équipe de France de Football
Hello Hans, Thank you for taking the time to provide us with feedback on your recent order. I am terribly sorry it has not arrived, and I have reached out to you directly to provide a tracking update. We look forward to your response. Please don't hesitate to respond if there is anything else we can look into. Sincerely, Courtney
Vêtements conforment à la description
Vêtements conforment à la description. Arrivés bien emballés.
27 November 2024
Order has never arrived
Order has never arrived
The order has not arrived after more than a month!
The previous order was cancelled after a few days due to stock issues and I was never refunded.
I promised my godchild a Mpappe shirt and was let down, twice!
11 January 2024
Reply from Équipe de France de Football
Hello Nicole,
Thank you for bringing this matter to my attention, and I sincerely apologize for the issues related to your online experience. My goal is to provide the best service possible, and I appreciate the opportunity to make this right. Today I reached out in a separate email regarding the efforts made towards a resolution. I will stand by for your response at your earliest convenience. Best regards, Madison
Never received the parcel
Never received the parcel. It never reached my house and last status I saw, it went back to Belgium:
15 February 2024
Reply from Équipe de France de Football
Hello Nish,
Thank you for reaching out, and I apologize for any confusion related to your order. I am happy to assist. Today I reached out in a separate email regarding your order, and I am looking forward to your response.
Best regards, Madison
Never received the goods
1 July 2023
Reply from Équipe de France de Football
Hello Jeroen,
Thank you for reaching out to our team, and I apologize for any issues related to your order. I have promptly reached out in a separate email regarding further details associated with the issue at hand. It has been a pleasure assisting you today, and I look forward to your response.
Best regards, Madison
The quality of my backpack is stelae
The quality of my backpack is stelae: and my backpack arrived within a half dozen days. Excellent! Dix sur dix!
Paul Schörösch
4 February 2024
My order after 3 months was cancelled
My order after 3 months was cancelled
by the company although I was told to wait a bit.Never was I informed of any development.At least not if I didn't ask and was always told I will get back to you which they never did.I don't even remember how many weeks it took me to get a refund.I was always told to wait 24 hours.Then I was told to wait 48 hours than another 24 hours and so on.Again never did they get back to me.Quite frankly it was a very frustrating experience.
20 October 2023
Reply from Équipe de France de Football
I'm very sorry that this has happened. This is not the experience we want for our fans. I have reached out to you directly to assist you further. Please reply at your earliest convenience. - Jaime
Reply from Équipe de France de Football
Hi Lutfi, I apologize that you have not received your order as of yet. I have emailed you directly for assistance. Please reply at your earliest convenience. -Jaime
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