There was no possibility to communicate with the customer service. I’m very dissatisfied !!! If the company really want to improve their service they should read my Emails #451-3833-3171 I’... See more
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Punctual delivery, correct size, Shirt and Print, this all good BUT One corner of each number on the chest started already to detach!! No good sign for good quality, especially at such a high price... See more
Company replied
I went to the store and the workers there were very rude. When they say the French are rude it’s true. Not all but those guys working there were extremely rude and just stand around. I’m a visitor a... See more
Company replied
Excellent experience, an easy process of purchase and receipt of the order, everything was exceptional. I loved it, and the product in its highest quality. I'm waiting for the second shirt in the game... See more
Company details
Written by the company
Tenues de match officielles de l’Équipe de France de Football, Entraînement, Vêtements, Ballon, Accessoires supporters et bien plus encore. Bienvenue sur la Boutique Officielle FFF, la destination ultime pour chaque supporter passionné de l'Équipe de France de Football. Célébrez la riche histoire de vos bleus, la grandeur et le charme du football français en affichant vos couleurs et les tenues officielles, directement issues du cœur du football français.
Contact info
c/o Fanatics (International) Ltd Unit 61 Stakehill Industrial Estate Touchet Hall Road Middleton , M24 2FL, Manchester, United Kingdom
- 00 800 2874 3753
- boutiquefff@fanaticsretailgroup.com
- boutique.fff.fr
2.8
Average
1K reviews
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I went to the store and the workers…
I went to the store and the workers there were very rude. When they say the French are rude it’s true. Not all but those guys working there were extremely rude and just stand around. I’m a visitor and paying customer maybe try being helpful
And nice.
13 September 2026
Unprompted review
Reply from Équipe de France de Football
We are truly sorry to hear about your negative experience with our staff. We understand your frustration as a paying customer and visitor. We are addressing this issue internally to ensure our team provides helpful and kind service to everyone. Unfortunately, you have contacted the customer service team that handles online order issues, and we are unable to help with any issues related to your in-store issue. Please email fanaticscustomerservice@fanatics.com for further assistance. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Reply from Équipe de France de Football
Hi, Kristian. We're glad you liked the product's quality and regret the delayed delivery. We reached out to you via email and look forward to your response. Sincerely, Morgan
Very good quality and attitude
16 September 2026
Don’t Trust The Date of Delivery & STAY TURNED
There was no possibility to communicate with the customer service.
I’m very dissatisfied !!!
If the company really want to improve their service they should read my Emails #451-3833-3171
I’m waiting to my refund and any response !
NEXT STEP 25.09.26
Following my negative review on Trustpilot, the customer service contacted me personally to apologize and also refunded the amount I had requested. I think that's very accommodating and it just goes to show once again how important reviews on Trustpilot are.
20 September 2026
Reply from Équipe de France de Football
Hello Annette, thank you for allowing us the chance to further assist you and make things right. If there are any issues or concerns in the future, please don't hesitate to reach back out to us. Best regards, Shane
Print started already to detach
Punctual delivery, correct size, Shirt and Print, this all good
BUT
One corner of each number on the chest started already to detach!!
No good sign for good quality, especially at such a high price!
10 September 2026
Reply from Équipe de France de Football
We appreciate you taking the time to share your feedback. We are concerned to hear about the numbers on the shirt detaching, especially given the price. We are committed to providing high-quality products and will investigate this issue further to prevent similar occurrences. We have contacted you via mail and will be happy to receive an answer!
manufacturing defect and poor packaging
There is a manufacturing defect on the printing of my custom France jersey: Dye migration occurred. The blue color of the jersey fabric has bled through the white numbers/letters.
BTW, the packaging was incredibly flimsy and cheap.
11 September 2026
Reply from Équipe de France de Football
Hello Che, I am very sorry for any issues regarding a defective item that was received, and I have sent you an email to further assist you regarding this matter. Best regards, Shane
Reply from Équipe de France de Football
Bonjour, Je suis sincèrement désolé pour le retard dans la réception de cette commande, car ce n’est absolument pas l’expérience que nous souhaitons offrir à nos supporters. Un e-mail vous a été envoyé afin de vous apporter une assistance complémentaire. Cordialement, Shane.
great customer service
Although there was a shipping delay and delivery issue, the customer service was very responsive and helpful. Great support!
9 September 2026
Reply from Équipe de France de Football
We're sorry our product didn't meet your expectations regarding quality and value. We are always working to improve.
France Match Shirt
My order was.
France National Team Nike Home Aero-FIT Match Shirt 2026 with Custom Text:
MBAPPE - 10
Badge officiel Coupe du Monde FIFA 2026 – Anciens Champions
I got a shirt WITHOUT the Badge officiel Coupe du Monde FIFA 2026.
3 September 2026
Reply from Équipe de France de Football
We appreciate you bringing this to our attention. We are very sorry to hear that the FIFA World Cup 2026 badge was missing from your France National Team Nike Home Aero-FIT Match Shirt. We are reviewing our fulfillment process to ensure such omissions do not occur again. We have also contacted you via mail and will be happy to receive a response!
The goods quality is excellent and…
The goods quality is excellent and deliver can be tracked timely
5 September 2026
Impossible to get an invoice
Impossible to find bill to download. Followed the chatbot instructions with no succes.
4 September 2026
Reply from Équipe de France de Football
Hi, Carlos. We are sorry you had trouble finding your bill. We are working to improve our chatbot and download process. We have reached out to you via email and look forward to your response. Sincerely, Morgan
Reply from Équipe de France de Football
We sincerely regret the issues you experienced with our communication and the extended delivery wait. We are actively reviewing our processes to improve these areas for all our customers. Please contact us on customerfirst@fanatics.com for further resolution, hope to hear from you soon!
Delivery was within the time frame…
Delivery was within the time frame given when I ordered, with updates by email. Very pleased with the quality and fit of the item
24 August 2026
The package came wrapped in a bag
The package came wrapped in a bag, not protected at all.
20 August 2026
Good quality jerseys
Jersey got delayed for a small bit but it’s awesome so I don’t care. Great quality love it a lot delay was resolved quickly so all good.
19 August 2026
Waited more than 3 weeks for the order…
Waited more than 3 weeks for the order to get processed.
21 August 2026
Reply from Équipe de France de Football
Hello Sigrun, Thank you for taking the time to share your experience with us. I hope you're doing well. I've reviewed your order, and I'm sorry to hear that it took longer than expected to process and ship. I understand how disappointing and frustrating the delay must have been, and I appreciate you allowing us to look into what happened. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
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