They don't respond to emails. The hats are big and massive and not very attractive looking. I've been trying to return this for over a week, no response. Can you please respond to my email? I have sen... See more
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I just purchased the 30 day challenge kit and I was deeply dissappointed. The cleansing products are ok-ish but I do not notice any difference. Nonetheless, the curl cream and curl gel have proven wor... See more
Company replied
Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it. Can’t review the product as it has yet to be delivered, and... See more
Company replied
I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cr... See more
Company replied
2.6
Poor
266 reviews
Hasn’t replied to negative reviews
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Best hair care products for curly hair
Best hair care products for curly hair, always good customer service. SOOOOOO SO grateful I can still get my beloved products here in Spain now too.
27 August 2021
Reply from Boucleme Eu
Hello Harriet, we're so happy you're loving the products and that the deliveries to Spain are here!☺️
Great quality service
Delivery was fine, packaging plastic free and protective, items as ordered.
Only thing is one bottle looked like it had slightly leaked as some product was on the outside of bottle and the top was slightly loose... though bottle still looked full.
23 August 2021
Reply from Boucleme Eu
Hello Sarah, we hope you enjoy the products. Please do let us know if you ever have any issues with your deliveries going forward :)
Excellent service and love the products.
22 August 2021
Reply from Boucleme Eu
Hello Sinead, we're so happy you're enjoying the products💛
Reply from Boucleme Eu
Hello Annette, we're so happy you're loving the products💛
Can’t review the product as it has yet…
Update- boucleme replied to my emails and product finally arrived. Hair oil smells lovely and feels light, looking forward to using it.
Can’t review the product as it has yet to be delivered, and despite repeated emails to Boucleme I’ve yet to receive a reply or information about my missing delivery. Very disappointed with the service.
16 August 2021
Reply from Boucleme Eu
Hello, we're very sorry about the delivery time on your order. A change was made within the EU customs regulations that put a hold on deliveries entering into Ireland. You should have received an email updating you on this, please check your junk/spam folders if you haven't seen it yet. We hope the situation is resolved quickly but all updates will be sent via email. Thank you.
I still have not received this
I still have not received this, so impossible to review. All I can say is delivery times are ridiculous
15 August 2021
Reply from Boucleme Eu
Hello Josephine, please be assured that these are not our normal delivery times but that there has been a change to the EU customs regulations which is causing the delay. We hope this is resolved quickly and that your products will be with you shortly. Thank you.
My wavy 2b-3a hair loves it
My wavy 2b-3a hair loves it! Defined and lush. I like the smell a lot, it is fresh and light. I am still working on definition, that my curls stay defined longer. I am going to check out the strong hold gel and see how that goes.
12 August 2021
Reply from Boucleme Eu
Hello Birgit, we're so happy you are enjoying the products. The Super Hold Styler gives a firm hold on it's own or used together along with the Curl Defining Gel provides a max hold :)
My products have not arrived i sent an…
My products have not arrived i sent an email to Customer service and got no reply.
In response to your reply this review was left before you replied to my email which took a few days.
You have processed my refund but without the delivery charge.
8 August 2021
Reply from Boucleme Eu
Hello Aishlinn, we're very sorry about the delays with your order, but as we mentioned previously it was a change in customs that has caused this. I can see that a refund has now been issued for this order. Thank you.
Easy to buy according to hair type
It’s very easy to make purchases according to one’s hair type. I’m happy that the delivery status is updated almost daily, so I know where my delivery is in real time
8 August 2021
Reply from Boucleme Eu
Hello there, we're so happy your ordering process was nice and easy. We hope you love the products when they arrive :)
Reply from Boucleme Eu
Hello Siobhan, we're so sorry about the delays with your order. This is due to changes in customs regulations and so is completely out of our hands. We are working hard behind the scenes to try and get this sorted as quickly as possible. We thank you for your patience.
Still waiting for my order
3 August 2021
Reply from Boucleme Eu
Hello Ethel, we're sorry you haven't received your order yet. If you haven't already please pop us an email at info@boucleme.co.uk. Thank you.
Easy to use website and very efficient…
Easy to use website and very efficient delivery. I’m impressed!
29 July 2021
Reply from Boucleme Eu
Hello, we're so happy your order arrived nice and quickly, we hope you enjoy the products :)
I've got very thick long curly hair
I've got very thick long curly hair. I've tried loads of silicone free curl products. They either dried out my hair or didn't give me sufficient definition and hold. Boucleme cleanser, conditioner, cream and gel give my curls moisture and hold without my hair feeing crunchy or sticky. I'd prefer a less flowery scent but it isn't overly strong and doesn't linger.
29 July 2021
Reply from Boucleme Eu
Hello Tia, we're so happy to hear that you're enjoying our products :)
Def recommend
Def recommend, no issues product delivered within 5 working days, packaged very well, will use again!
20 July 2021
Reply from Boucleme Eu
Hello, we're so happy you're enjoying the products :)
Products did not suit my hair
Products did not suit my hair. Also the push button on the hair oil stopped working after first use
18 July 2021
Reply from Boucleme Eu
Hello Siobhan, we're sorry that you didn't get on too well with the products. If you haven't already please pop us an email to info@bouclme.co.uk Thank you.
Highly recommend
I purchased the creme and gel just to test out and I have to say I'm won over. You only need a small amount to see results. The products smell fantastic and there's no sticky residue. I will definitely be purchasing again and trying other products in the range. Highly recommended.
14 July 2021
Reply from Boucleme Eu
Hello Tara, we're so happy you're loving the products! If you need any advice on what else will be suited to your hair please feel free to reach out to us :)
Very easy to use and very quick…
Very easy to use and very quick shipping. Sometimes I can't get bonus codes to work no matter what I do, but the products are so good it doesn't prevent me from ordering.
12 July 2021
Reply from Boucleme Eu
Hello there, we're glad you're loving the products. If you ever have issues with getting a code to work, please pop an email to info@boucleme.co.uk before placing your order so we can ensure you can make the most of it :)
The Boucleme Customer Service is second…
The Boucleme Customer Service is second to none. The team is so quick to respond and always so helpful.
12 July 2021
Reply from Boucleme Eu
Hello Deirdre, thank you for your lovely comments. We're happy to help as much as we can :)
Great service and fast delivery.
11 July 2021
Reply from Boucleme Eu
Hello Niamh, we're so happy that you had a nice quick delivery and we hope you enjoy the products :)
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