I bought this as a gift for my mother for Mother's Day. So far my experience has been positive. My product which was the eye red light machine came approximately 2 weeks after I ordered it. I will mak... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming. The actual machine turns off in 10 mins which is great. As o... See more
Company replied
I definitely like the feeling that it feels like it’s working. I’ve only used it a few times so far so I can’t say whether or not it works. The only problem I am having is that the left side doesn’t f... See more
Company replied
The Rivitaleyes device works well and is simple to use. While my eye bags (malar) haven't vanished, I think they are looking better. Customer service is also excellent - I thought the device wasn't... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running a Mother’s Day promotion as part of our seasonal campaigns ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never received my package (red light…
Never received my package (red light glasses), received an email 13 days after order that delivery was “attempted” and could not be made because of”incorrect address”. Then proceeded to verify my correct address, which is on a major street in NYC.
Then told that it was my responsibility to track down with the chinese shipping company “Yanwen Express”, and give them “landmarks” so they can deliver. Well what do you know the number provided for Yanwen Express does not work.
Disputing charge, and plan on blowing this company up any way I can on social media / google reviews.
BUYER BEWARE
23 April 2026
Unprompted review
Reply from Botanique Paris
We’re very sorry to hear about your experience and understand how frustrating this must have been. Delivery issues are never the experience we want for our customers, and we take concerns like this seriously. Please reach out to us directly with your order details so we can review what happened and address this properly.
It's important to scan the code for…
It's important to scan the code for more instructions to get the best experience. The leaflet enclosed is not enough.
23 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We appreciate you highlighting this, and we agree that checking the full instructions helps customers get the best possible experience with the product.
I’ve tried other brands
I’ve tried other brands with similar features but this product and how the styling is, is perfect and does not require gel pads for conducting its duty!! Love the glasses which allows you to be mobile if needed and not laying to ensure a secure connection to your eye! Also love the color options!
22 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the design, comfort, and ease of use stood out for you, and that the glasses fit so well into your routine. We truly appreciate your support 😊
Device is top tier and truly works
Device is top tier and truly works
Customer service is excellent and they stand by their warranty and answer emails and questions quickly and professionally
17 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear the device has worked well for you and that our team has been able to support you quickly and professionally. We truly appreciate your trust and support 😊
Very good customer service and product
Very good customer service and product. I have some of the worst eye bags I have seen but this does make a difference. Customer service was very helpful on a query I raised.
20 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the product has made a difference for you and that our team was helpful when you reached out. We truly appreciate your support 😊
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you’re loving the product, and we truly appreciate your support 😊
Made a huge difference
Made a huge difference. Very very happy with my purchase.
22 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear it made such a noticeable difference and that you’re very happy with your purchase. We truly appreciate your support 😊
Spectacular
22 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you had such a positive experience, and we truly appreciate your support 😊
very good product and also service and…
very good product and also service and i am very happy from botanique paris
16 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you’re happy with both the product and the service, and we truly appreciate your support 😊
Great product AND customer service
Customer service was so quick to respond and very very quick to act. I’m very impressed with not only the products they provide but the whole company in general.
21 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear our team was able to respond and act quickly, and it means a lot to know you’ve been impressed with both the product and the overall experience. We truly appreciate your support 😊
avoid !!! scam scam doesn’t work burns skin
doesn’t work
burns skin
scars skin
they don’t give you refund or money back
or anything
they avoid you
avoid them
1 April 2026
Unprompted review
Reply from Botanique Paris
We’re very sorry to hear about your experience and take concerns like this seriously. We understand how upsetting this must be, and we encourage you to contact our support team directly so your case can be reviewed properly and addressed in detail.
Any issues with product Botanique Paris will take care if it for you
Excellent service ! .. I was having an issue with my revitaleyes . It was new and I don’t think I was using it properly and when I emailed them about the issue they replied right away and gave me ideas to help figure out what the problem was .One of the things they suggested I try was actually the problem ( I just wasn’t doing it right ) ! Im loving revitaleyes and can’t wait to see results ! Buy this product you’ll love how nice it feels !
21 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our team was able to respond quickly and help identify the issue, and it’s great to hear you’re now enjoying your RevitalEyes. We truly appreciate your support and look forward to hearing about your results 😊
They are very nice and truly care!
20 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you felt supported and cared for, and we truly appreciate your support 😊
Great customer service
Great customer service: fast response and able to resolve my issue. Happy customer.
20 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words, we’re glad our team was able to respond quickly and resolve your issue. We truly appreciate your support 😊
Waiting for results
Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming.
The actual machine turns off in 10 mins which is great. As of now, I have not notice any inprovement but feels god having it on
19 February 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re glad our customer service team was able to respond quickly and arrange a replacement for you. We hope your new device works well and that with continued use you’ll start to see the improvement you’re looking for 😊
I have only used it a few times
I have only used it a few times, so I don’t know the results, but it’s not hard to use in. I saw a good reviews.
19 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your feedback. We’re glad to hear the device has been easy to use so far, and we appreciate you giving it a try. We hope you start seeing great results with continued use 😊
Amazing product!
19 April 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback, we’re glad to hear you’re loving the product. We truly appreciate your support 😊
A great experience
It’s good effects my eyes, I can feel it really well! I’ll recommend others!
19 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re glad to hear you’re enjoying the effects and seeing a positive experience so far. We truly appreciate your recommendation and support 😊
Top notch customer service
Top notch customer service. Super quick response. HAZEL sent a list of preliminary troubleshooting tips that helped me figure out that the problem I was having was on my end--a faulty electrical outlet.
Based on this experience, I'm confident that Botanique Paris customer service would be there to help me if ever I need them again.
15 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re glad Hazel was able to guide you and help identify the issue so quickly. It’s great to hear everything is working well now, and we truly appreciate your trust and support 😊
Great Buy
The ordering was easy - especially with the promo code. Shipping and delivery was fast. Product is working exactly as shown and I am already seeing results.
17 April 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re glad the ordering and delivery process went smoothly and that you’re already seeing results. We truly appreciate your support 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.