It's very easy to use and charge. I've seen a slight improvement around my eyes, although to be fair, I'm 67 and had really bad under-eye bags. There's been a significant improvement with my neck, th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After 3 months of gentle use, one arm fell off my Revitalize “glasses”. 5 * for customer service as a replacement pair was shipped at no cost. My 4* review is only because the damage should not have o... See more
Company replied
Fast deliveryand great customer service. I have been using my Revital eyes for 3 weeks now and have noticed a big reduction with the dark circles under my eyes and they don't look as tired as they did... See more
Company replied
I’ve been dealing with under eye dark circles for half my lifetime. I am very anxious to see how much improvement can come with this product. It came highly recommended from a nurse practitioner who... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running our ⚽ WORLD CUP SALE as part of our seasonal promotion ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
2 Weeks In; No Change
I started using the red light glasses and eye cream regularly just over two weeks ago. Although no negative results, there have been no positive changes yet.
20 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your honest feedback. Results can take more time and consistency, so we recommend continuing your routine as directed and giving the product more time to work.
Reply from Botanique Paris
Thank you so much for your feedback! 😊 We’re glad to hear your order arrived quickly, was packaged well, and that you’re happy with the product.
Took a little while to get here and…
Took a little while to get here and excited to start trying it
20 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback! 😊 We’re sorry it took a little while to arrive, but we’re glad it’s now with you and hope you enjoy starting your routine.
Fantastic product
20 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much! 😊 We’re really happy to hear you think the product is fantastic, and we truly appreciate your feedback.
I can’t praise the customer support…
I can’t praise the customer support team enough, I had a problem occur after a few months of use. I emailed the team, they responded immediately, they responded with ideas, which I tried, and and are now sending a replacement device. They were always prompt with their response. Would definitely recommend.
19 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad our support team was able to respond quickly, provide troubleshooting steps, and arrange a replacement for you when needed.
Best customer service…
I had some early issues with this product…due entirely to my own ignorance. ( how to wear the glasses properly so both eyes got equal treatment, how best to apply gel, and finally how to charge it when nothing seemed to work anymore). These issues came up over several months and each time i contacted Botanique, they responded quickly with helpful suggestions…that worked! It’s the best online service I have received in a very long time!
20 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re really glad our team was able to guide you through the proper fit, gel application, and charging steps, and that each solution helped get things working smoothly for you.
Had a minor issue with the operation of…
Had a minor issue with the operation of my unit. Cath was quick to respond to my issue and now its working great. Thanks
19 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience! 😊 We’re glad Cath was able to respond quickly and help get your unit working great again.
The support team are fantastic
The support team are fantastic if I could give 10 stars I would they deserve it very helpful and not waiting weeks for reply there straight on it highly recommended this company
20 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your amazing feedback! 😊 We’re really happy to hear our support team was quick, helpful, and made your experience a positive one.
Very pleased
The Rivitaleyes device works well and is simple to use. While my eye bags (malar) haven't vanished, I think they are looking better.
Customer service is also excellent - I thought the device wasn't working properly so emailed them, and they provided clear guidance about what to do, which sorted the problem quickly.
I would purchase from this company again.
1 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad the device has been simple to use, that you’re seeing improvement, and that our support team was able to guide you quickly when you had a concern.
I definitely like the feeling that it…
I definitely like the feeling that it feels like it’s working. I’ve only used it a few times so far so I can’t say whether or not it works. The only problem I am having is that the left side doesn’t feel like it’s working as well as the right side.
15 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your honest feedback! 😊 We’re glad you’re liking the feel so far, and for the uneven sensation, we recommend using a water-based gel or serum evenly on clean skin to help improve conductivity on both sides.
Great customer service and replacement…
Great customer service and replacement of defective unit quickly.
19 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience! 😊 We’re glad our team was able to help quickly and get your replacement taken care of.
Reply from Botanique Paris
Thank you so much! 😊 We’re happy to hear you’re enjoying it and appreciate you sharing your excitement with us.
Noticeable difference in just two weeks…
Noticeable difference in just two weeks of use! Can't wait to see full results.
18 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing this! 😊 We’re so happy to hear you’re already seeing a noticeable difference after just two weeks, and we’re excited for you to continue seeing your full results.
I simply love this product
I simply love this product! It has helped with my upper eye lid. I just started using it two weeks ago and can tell a difference. Also, their customer service is great! Abby helped me via email to pause my subscription until I need more product. Thank you Abby!
18 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing this! 😊 We’re so happy to hear you’re already seeing a difference after two weeks, and we’re glad Abby was able to help with your subscription quickly.
Such great quality and easy to use
Such great quality and easy to use! Looking forward to my 30 day progress!
17 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! 😊 We’re glad to hear you’re loving the quality and ease of use, and we’re excited for your 30-day progress.
Great product and packaging
Great product and packaging! Can’t wait to see the results!
17 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback! 😊 We’re happy to hear you loved the product and packaging, and we’re excited for you to continue using it and see your results.
Product seems to be good quality
Product seems to be good quality, works well and easy to use. Haven't really noticed any results yet
17 May 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your honest feedback! 😊 We’re glad to hear the product feels good quality, works well, and is easy to use. Results can take time, so we recommend staying consistent with your routine.
They replied to me in less then an hour…
They replied to me in less then an hour and they sorted my problem in a blink of an eye! Thanks
16 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad our team was able to respond quickly and sort everything out right away.
Very helpful
Very helpful and one of the best customer support experiences I have had.
Amazing product too!
16 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your kind words! 😊 We’re really happy to hear you had such a great support experience and that you’re loving the product too.
Great customer support…
I was impressed by the customer support team. I had a few questions on the product i purchased, and they replied to my email within 24hrs., and my problem was solved. Very impressed. :) Thank you
14 May 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for sharing your experience! 😊 We’re glad our support team was able to answer your questions within 24 hours and help resolve everything for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.