Bootsthechemist Reviews 384

Dreadful customer service, I have been waiting for a refund for over 35 days. It’s seems impossible to speak to anyone in customer complaints or customer services. I will never use Boots on line again or visit their stores

Failure to deliver prescription on time. Don’t seem bothered.
Never answer their phone.

COVID home test : AVOID. I am so angry. Day 2 test kit sent out 8 days after I order. Arrived and the barcode doesn’t work on results portal. It’s absolutely rubbish and they NEVER answer the phone or reply to DM’s or emails. Boots… you have lost a loyal customer and I am sure I am not alone by the look of all the other reviews about this. Massive own goal and the marketing team must be furious all the hard work on cheerful Christmas ads has been ruined by shockingly bad service from a supposed trusted brand. Fix this or reputation will be tarnished, test by test!!!

As advised by the government my father went to boots to seek advise and medication on a cold sore or shingles. He was told to go see his gp but it's like trying to find a 🦄 unicorn to see one of those mythical creatures. Abismal service

I put a review for neutrogena on boots website because it burnt my skin,review was not rude just said I had a bad reaction like other people had published on the website. My review was not published there explanation was it didnt meet there guidelines.

Boots Queens Park, Billericay
They are rude to customers, they close at lunchtime before the stated time. Don’t waste your time. Go elsewhere

I made a complaint over a number of avoidable mistakes made by a chemist at the Northam dispensary. To my surprise it was responded to within days. The complaints manager, Jenny was initially very understanding and would look into my complaint and get back to me. A month later and another deliberate mistake on the chemists behalf I gave her a call. This time not so understanding, closed ranks and blamed herself for the latest episode desperately trying to let the offending apothecary off the hook inciting me as the cause of the latest episode.and that was it.

Ordered in store Covid Antigen test £30. The web experience takes you through the process of registering all passengers on a Recov-co-19 site and taking credit card payment details. Then you get the email asking you to "book an appointment at your nearest store" (they give you 3 to choose from). Then you discover there are no available appointments in weeks. There is no cancellation button. No-one answers the phone.

Collected prescription from Boots Hingham, about 6 others waiting, 3 staff behind dispensing counter, 1 on shop floor. No management of roles, vocal over not having had their breaks. Took 30mins, no comms given at the beginning about length of wait. When I apologised for having to ask how much longer it would take, the pharmacist laughed as if it was hilarious. 1 staff member then went for her vape outside, the other mentioned she was still owed a break.
Customer service poor, staff rude, badly managed store.

This is a company that has truly got too big for its boots. They are unrelable, inefficient, and think they are beyond accountable. They seem to have a monopoly on the covid test situation too, which is another nightmare to negotiate with them. Avoid if you can, and hopefully another company will replace them in popularity soon.

Boots Romford staff are brilliant. I was served by Lynne today and another Perfume Lady could not have been more friendly and helpful.
We shared a laugh and I told them it was nearly my 65th birthday. I asked them if my handbag sized J’Adore was refillable. They tried it for me and completely refilled it! So I bought the 100ml J’Adore £10 cheaper.
Thank you Boots. Thank you lovely ladies, you made my day!

Always like to visit Boots once in a while. Usually get what I need. Pity that personal service isn’t available any longer.

Had an in person PCR test yesterday at Boots at Broughton Retail Park - straightforward and very professional. Result received by email this morning - fantastic service.

We returned from Madeira on Monday and have had a nightmare booking a lateral flow test from Boots There was nowhere available within a 50 mile radius from where I live, so I travelled down to my partners. We were then unable to book an appointment until after the two days and it was still some distance from my partners. Eventually my partner had no choice but to purchase 4 PCR tests from Boots in Bromley, as they didn't email the booking reference for the first two. It is impossible to ring through to anybody at store and the opticians department were really unhelpful. It is also impossible to get through to their customer services. Most stressful experience! Please do not use them!

I saw an ad for £10 Tuesday. Ordered some eye cream. Seemed like a good cream. So that was 7 weeks ago. I’ve emailed them twice in the last few days with no response. Customer service is shocking!

Boots Cannon Park Canley Coventry. Rude arrogant shop assistant refused to get an item for me. Supported by an equally rude "manager" who was deliberately obstructive and unhelpful

I only went to get something for my wife and wanted help. Clearly too much to ask of these arrogant, self opinionated shop assistants

My flu jab was cancelled just 7 minutes before my appointment, because there was no-one qualified to give the jab, just as I was parking the car outside the store. I complained and they arranged for me to go to another store. When I arrived I was told they were not vaccinating that day. I explained this had been arranged specially. The pharmacist then took me to a tiny room. She had forgotten to wear her mask. My appointments had been cancelled 3 times previously. Then to my disgust I received a text and e mail the next day saying I had not turned up for my appointment!!! Very unprofessional! I usually pay for all my vaccines and have been using boots for many years. The service is definitely going downhill. I will go elsewhere in the future.

I decided to search for a fairly independent review site because I knew there was no point trying to review on Boots’ own web site. I also wanted other potential customers to know what is really going on behind the hype.

I lost my Boots Advantage Card and picked up another in store. I was told if I kept receipts I would be able to add the points to my Advantage card. I was also told I needed to register the Advantage card online to link it with my already existing Boots Advantage Card account. I dislike all this online registration stuff but eventually decided to take the plunge …

The registration process took time. When I had completed everything, the system informed me that unfortunately something had gone wrong and my card had not been linked to the account but that I had a digital account and that I could use the app in store. I was very annoyed because I did not want to use the app and have yet more information going through my phone and being dependent on my phone. I also detest the way that apps start up automatically to try to sell you something when you only intend to search for something in google not to use their app.

Feeling tired and frustrated by this point, I thought I might at least add my points accumulated from several purchases from Boots to my digital record and would then contact customer services about the lack of link to the card. However, l found I could not do so because the receipts were past a 28-day limit I had not been made aware of.

Even more annoyed by now, I struggled for ages to find customer contact details for Boots, trying to avoid the endless and pointless circularity which would have just sent me back o the same Advantage Card pages. I sent them a message saying what had happened. I said that something had gone wrong with their system when I tried to register a replacement Advantage Card, that I would like my plastic Advantage card linked to my digital account so that I could accumulate points when purchasing items in store, and that I did not want to use the app instead. There was no indication on the Boots website that the app would be the only option.

This was three weeks ago and all I have received from Boots is numerous marketing emails. I have now unsubscribed from these.

I have just spent 3/4 hour trying to get through to Boots’ customer service on the phone. When I first dialled the 0345 number which was prominent online, I got a message saying that the number I had dialled was an 0845 number and that now I could dial an 0345 one instead. I tried the 0345 number several times and still got this same pointless message.

Eventually, I tried a different customer service number, after much searching, and ended up waiting 45 minutes with not even a ‘sorry, we are getting lots of calls, be with you as soon as possible’ message. I gave up after that.

So, if you are thinking Boots is a good, reliable U.K. company, think again. Their website sends you round in circles with no solutions to your problem and their online customer service contact details don’t work properly. They have not resolved my problem after numerous attempts to contact them.

Boots needs a total revamp of its Advantage card customer service and its customer service contact systems as they are not working. I am very disappointed, frustrated and somewhat shocked that a store that I have always thought of as being reliable and trustworthy should prove to be so lacking on the telecommunications and customer-relations front.

I am unlikely to shop in Boots again unless I have absolutely no option. I cannot trust that they would resolve any problems and it appears I am cut off from accumulating points on my Advantage Card now. It was all so easy before - pick up a card, send them a small form with basic details on, and the card worked. It was a benefit but is now a sham it seems.

Folks, please be aware that No.7 are giving 3 for 2 products as well as accepting a £5 voucher, for over a £15 sale. I received said gift voucher last Tuesday. Then went to No. 7 to use it. No one was there. I took it to a pleasant assistant but unfortunately, she didn't point out I had another item free to choose as well. Neither did I receive another voucher, as you normally do, (I found out today they were still giving them out and I'd spent enough for one). After leaving, I wondered if I was entitled to the two offers simultaneously. Head Office didn't know the Terms of the Voucher. So I approached the No.7 sales assistant (that must have been there 30 years by my recall). She said, yes I was entitled to a free product, but only at the time of sale. I had not been told by the cashier, I was due a free item. (I usually hear cashiers' inform past customers of this.) All I was given was the free voucher, I should have received when buying the No. 7 on Tuesday. I requested the manager to two helpful staff by perfume. I explained the above. He agreed as goodwill. (The amount I spend in that store warrants it.) The angry part is the grey haired No 7 assistant. 1. She didn't understand the unfair transaction without the free item on Tuesday. 2. She had two old free No.7 gifts on the shelf. (I've found them on the Boots Website.) I asked what they were. She took one from me, like it was her purse, grumbling that it was hers'. I replied, "There's two". She replied, "They're mine", possessively and took the two away. I know enough by buying stacks of cosmetics that free gifts are for favoured customers (like I am at Clarins). Why lie? They were on a display shelf! 3. The complete 360 degree change in behaviour in front of the male Manager: "Hello!", not said the first time. And the jaunty chat directing me to the free item price range, which I said Thank you too. 4. After the transaction completed with the manager, a burst of laughter from the assistant, still with the smiling manager, after my walking two steps away. Now I don't think anyone would call this laugh a coincidence, as far as I was involved. The manager continued to chat, not viewing this as quite sickening.

My family and I have used this branch of Boots the Chemists (Crescent, West Kirby) for many years. The staff are friendly, helpful and knowledgeable and cannot do enough for you. Excellent Customer service from all the staff. Prescription collections are on the whole brilliant and the text service to collect when they are ready is second to none. Well Done, (especially in these trying times!)