The Boot Repair Company Reviews 

452
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and incredible attention to detail, noting that heavily worn-out shoes, sandals, and vintage boots are expertly restored to look and feel completely brand new once again. People also highlight the extremely helpful customer support team, who always provide clear communication, quick updates, and reassuring guidance throughout the entire shoe repair journey. Some reviewers were not happy with certain aspects, mentioning specific frustrating instances where sole repairs detached shortly after delivery, replacement items were fitted incorrectly, or returned footwear felt noticeably uncomfortable during daily use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items such as boots and sandals are... See more

Quality

Reviewers highlight positive aspects of quality, noting that the craftsmanship on their resoled boots and... See more

Service

Customers had positive experiences with service, noting that online booking is quick and easy. Reviewers... See more

Staff

Users describe positive interactions with staff, highlighting helpful and efficient customer service.... See more

Customer service

People report positive experiences with customer service, highlighting excellent communication and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my Red Wing Boots back after having a re condition and new vibram sole fitted . Absolutely Superb!!! The quality of craftmanship was brilliant, they are like a new pair of boots . Actual... See more

Company replied

Rated 5 out of 5 stars

I love my Birkenstocks , my soles were very worn and Birkenstock site recommends @the boot repair company I paid for footbed and sole replacement I received an email to say shoes received I had... See more

Company replied

Rated 5 out of 5 stars

I bought some Valencia sandals on Vinted but during delivery one of the tassels came off (allegedly!). This was refunded in order for me to send them to the boot room for repair. It then transpired... See more

Company replied

Rated 5 out of 5 stars

Hi there , my reconditioned and re soled Men’s Dubarry boots have safely returned back from yourselves . Wow, over seven years old , worn out and crumbling soles, used in all weathers and they’v... See more

Company replied


Company details

  1. Shoe Repair Shop

Written by the company

Your trusted destination for premium boot restoration and care. At The Boot Repair Company, we understand the unique bond between individuals and their favourite pair of boots. Whether it's a cherished family heirloom, a reliable work companion, or a stylish fashion statement, we believe that every pair of boots deserves the utmost care and attention.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(452)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Repairs and Brilliant Service - Delighted!

Wow - what an amazing job this team did on my much loved but very well worn DMs. Soles and internal heels were replaced making my favourites safe and comfortable to wear again - I am so delighted! As well as the expert job on the boots, they kept me very well informed at every stage of the process. All in all, a pleasure to deal with - I will use this service again.

30 May 2026
Unprompted review
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Reply from The Boot Repair Company

We're delighted that you're delighted Una! Thank you so much for the review we're very grateful that you've taken the time to leave one.

Rated 5 out of 5 stars

Ancient Blundstone Revival!

These guys gave life to an ancient pair of Blundstones which I thought were beyond any hope of repair. They continue on - I am very grateful.
Tiny snag was the boot polish I ordered didn't arrive with the boots but this was quickly rectified despite me suggesting a credit note would do; they sent me a tin anyway. Very happy.

1 June 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for the kind review Sebastian we're really grateful to you! Hope they serve you well and apologies for receiving your polish separately.

Rated 5 out of 5 stars

Great business

They did an amazing job on my boots. Very impressive. The customer support was very fast and friendly and the job was done faster than they said. Great business!

2 June 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Antonio we really appreciate the review and we're so happy to hear the entire experience was good for you!

Rated 5 out of 5 stars

Treasured DM boots back as good as new.

Met the team at the DM store event in Brewer Street, Soho. Really friendly and knowledgeable. The options for repair were excellent.
My treasured DM boots have come back as good as new.
Brilliant experience.

9 May 2026
Unprompted review
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Reply from The Boot Repair Company

We're really pleased you've had such a great experience with the whole service. Thank you for the review we really appreciate it!

Rated 5 out of 5 stars

excellent service

excellent service - its like having a new pair of boots but already worn in. Turn round time well within what is expected

1 June 2026
Unprompted review
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Reply from The Boot Repair Company

Best of both worlds Barry!

Thank you so much for the review we really appreciate it.

Rated 5 out of 5 stars

My precious Dubarry boots live on…

I recently had my Dubarry boots re-soled and I am delightedwith the service.
I was so disappointed when the soles of my Dubarry boots started to split as they were a purchase I could afford only once in my lifetime. I was pleased to discover this company and amazed at the ease and efficiency of the whole process of ordering and paying for the repair, and the communication from the factory.
I'm overjoyed to have my boots back, as good as new, for less than the price of a pair of 'lookalikes'.
In this age of throwaway culture and built-in obsolescence, this company does a wonderful job.

14 April 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Ruth we really appreciate your kind words and we hope your precious Dubarry boots serve you well for many more years!

Rated 5 out of 5 stars

This company is very efficient and…

This company is very efficient and their work is high quality, they repaired my much loved dubarry boots, which had literally fallen to pieces to a near new condition, my only criticism is the delivery company! They need to review their service.

27 May 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for the review Marilyn we really appreciate it! Apologies for the headache with the courier, we're currently in the process of changing which is good news (although it's taking longer than expected). We all hope your Dubarrys serve you well! :)

Rated 5 out of 5 stars

My Zamberlan boots heels were both worn…

My Zamberlan boots heels were both worn through. I opted for BRC as I was able to drop them to the company in person (local to a relative). This was following an initial enquiry where I sent pictures of the boots and the wear that needed to be repaired.

I was updated that the needed more extensive repairs - initially it was a “re sole” (total cost £82:90) then I was told they needed mid sole and rand. It was £45 extra.

The boots were returned (following additional payment) in about 2 weeks or so.

Repairs look very good. Soles look robust. I’ve worn them 2/3 times now and have encountered no problems.

Although it might seem expensive (in some opinions) I was ok to pay it as I love these boots and know they are comfy and waterproof. I can’t speak for the longevity but it there are any issues I would hope BRC. would deal with it appropriately.

5 March 2026
Unprompted review
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Reply from The Boot Repair Company

We really appreciate this review Mark and we all hope your Zamberlan boots serve you well for many more years!

Rated 5 out of 5 stars

Unbelievably great service from this company

Unbelievably great service from this company. Actually did what they said they could. Great communication from Rachelle at every stage. Quoted 4 weeks turnaround but only took 9 days from me posting to receiving the boots back as good as new. Highly recommended and very satisfied

15 May 2026
Unprompted review
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Reply from The Boot Repair Company

Music to our ears Ian! Thank you for the kind review we really appreciate it.

Rated 5 out of 5 stars

Super service

Super service, lovely people and excellent results. Two treasured pairs of boots brought back to life. Thanks to the skilled craftspeople of Leeds.

12 May 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Jeremy that's a very nice review and we really appreciate it. We hope both of your treasured boots serve you well for many years to come!

Rated 5 out of 5 stars

Really good service

There was a clear communication process, instructions were easy to follow. My boots have been resoled and look brand new. I will not hesitate to use the boot repair company again.

18 May 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for the review Laura we're really pleased to hear you're happy with your boots!

Rated 5 out of 5 stars

Due to a freak accident kick starting…

Due to a freak accident kick starting my vintage motorcycle into submission it kicked back and knocked my heel of my sidi motorcycle boot leaving it looking like a dog's tongue on a summer's day 🤬I found the Boot Repair Company on the internet and got in touch from then on it was a very easy and quick process to get the boot repaired. I went to the trouble off dropping it at one of their depots (Leeds) because no boots = no Riding .. they quickly repaired my boot ( returned by UPS) and I am very pleased with the repair 😍 highly recommend this company now back on the road thankfully 🏍️

20 April 2026
Unprompted review
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Reply from The Boot Repair Company

Happy travels friend! Hope they serve you well, and thank you for the review we really appreciate it.

Rated 5 out of 5 stars

SUPERB service

SUPERB service. My trainers were repaired and returned in speedy time. The level of workmanship is outstanding. A great pair of trainers now have a new lease of life. Highly recommended. Thank you.

13 May 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you for the superb review Jason! We're incredibly grateful and we hope your trainers serve you well.

Rated 5 out of 5 stars

Authentic Birkenstock repair

After some advice from The Boot Repair Company over whether my favourite Birkenstocks needed a resole or rebuild on this occasion, I sent them off and they were back on my feet just a week later looking like a brand new pair of shoes. Same uppers but attached to a new authentic footbed and sole. This is the second time this pair has been renewed, and I have no doubt The Boot Repair Company will be doing these and others for me again in the future.

5 May 2026
Unprompted review
The Boot Repair Company logo

Reply from The Boot Repair Company

Over the moon to hear this Briony! It's great to hear we have kept your Birkenstocks going twice! Thank you for the kind review we really appreciate it.

Rated 5 out of 5 stars

Just wanted to acknowledge the quick…

Just wanted to acknowledge the quick and professional service from The Boot Repair Company. I thought i was going to have to buy my wife a new set of Dubarry boots, but they not only did a complete resole, they also bought them back the suede to near new finish.

29 April 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Andrew we really appreciate the kind review and we're pleased that we exceeded expectations!

Rated 5 out of 5 stars

Dubarry boot repair - The Boot Repair Company.

I have no hesitation in recommending The Boot Repair Company.Their craftsmen have repaired my dubarry boots and they look like new .All the staff were very kind ,friendly and efficient .The boots were returned to me within time schedule and the price was very reasonable for such an excellent service.

28 March 2026
Unprompted review
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Reply from The Boot Repair Company

We're very thankful for your recommendation Hilary!

Rated 5 out of 5 stars

Amazing company highly recommended

Amazing company not cheap but worth every penny. Great company to deal with. Very impressed by skill and expertise

24 April 2026
Unprompted review
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Reply from The Boot Repair Company

Thank you Michael we really appreciate the kind review!

Rated 5 out of 5 stars

Re-soled a pair of old Redwing boots…

Re-soled a pair of old Redwing boots that were heading for the bin. Great service and very quick turn around time. Really pleased with the end result. Now I know this is an option I’ll be breathing new life into my old boots in future.

16 April 2026
Unprompted review
The Boot Repair Company logo

Reply from The Boot Repair Company

Thank you so much for the kind review Alastair we're pleased to hear you'll consider repair in the future!

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