I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service!
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure everything was sorted quickly and properly.
It’s rare to see this level of care and efficiency, and it really turned the experience into a positive one. I’m very grateful for the great service and wouldn’t hesitate to recommend Boomf.
11 September 2025
Unprompted review
Reply from Boomf
Dear Mathew,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
1st class
I contacted them with a query regarding my order and I got an immediate reply..I have never had such an immediate reply from anywhere .totally recommend this company, first class.
8 September 2025
Unprompted review
Reply from Boomf
Hello Kay,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Excellent customer service with Boomf
Excellent customer service with Boomf, Will has been amazing helping me with an error on my order. Excellent service , highly recommend Boomf to anyone 5*
4 September 2025
Unprompted review
Reply from Boomf
Dear Helene,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great customer service.
Great customer service.. following my stupidness when ordering.
Products are fab and worth the money
29 August 2025
Unprompted review
Reply from Boomf
Hello Lisa,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I placed an order and realised that I'd…
I placed an order and realised that I'd forgotten to change the address for it. Fearing all was lost for a very special birthday! I tried out live chat and quickly received a response from Will who assured me by saying he would ensure it got sorted and sent to the right address.
His professionalism, reassurance and friendly manner make him a wonderful Customer Service Representative.
27 August 2025
Unprompted review
Reply from Boomf
Dear Heather,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Customer service
Great customer service very very understand on
When i completely messed up on my order and when I need it for and got full refund and a discount too
25 August 2025
Unprompted review
Reply from Boomf
Hi Erin,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Reply from Boomf
Hello,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Speedy delivery and great customer…
Speedy delivery and great customer service!
8 August 2025
Unprompted review
Reply from Boomf
Hi Hammond,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Excellent customer service
Excellent customer service! So fast and helpful! Will 100% be using again.
5 August 2025
Unprompted review
Reply from Boomf
Hi Mark,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I made a mistake with the delivery…
I made a mistake with the delivery address on my order and went into full panic mode. The customer service agent Will, got everything changed before anything was sent out. Couldn’t have been more grateful. Excellent customer service!! Will 100% use again ☺️
4 August 2025
Unprompted review
Reply from Boomf
Dear Donna,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great customer service
Great customer service. Made a mistake with the address, but within 30 minutes managed to get it all changed and sorted. Thanks Will!
31 July 2025
Unprompted review
Reply from Boomf
Dear Pauline,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Email answered in 10 minutes
I made a silly mistake and when i emailed to request it be rectified i was answered within 10 minutes and the problem sorted
28 July 2025
Unprompted review
Reply from Boomf
Dear Ellie,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Brilliant way to surprise loved ones on…
Brilliant way to surprise loved ones on their birthday and great customer service!
25 July 2025
Unprompted review
Reply from Boomf
Hi Jojo,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Amazing customer service and very…
Amazing customer service and very helpful
23 July 2025
Unprompted review
Reply from Boomf
Dear Sally,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
I had made a mistake on the address
I had made a mistake on the address, and Will was super helpful. He responded promptly and managed to change the address before it was dispatched! Thanks a lot to Will for his amazing customer service 😊
21 July 2025
Unprompted review
Reply from Boomf
Dear Ambareen,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Looking forward for your next purchase.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Quick enough to take my money but didnt…
Quick enough to take my money but didnt post out the item. Apparently due to a technical fault! I had to chase them to ask where the order was. I was made to feel like I should have been grateful that they were going to send it out with no charge!! Then offered a £5 refund which wasn't half of the price that I paid. I wont be using this company again.
24 June 2025
Unprompted review
Reply from Boomf
Dear Rachel,
We're truly sorry to hear about your recent experience and completely understand your frustration. Please accept our sincerest apologies for the delay in processing your order and the inconvenience this has caused.
There was an unexpected technical issue on our end, and while this is not an excuse, it did unfortunately result in your order not being dispatched as it should have been. We regret that you had to reach out to us first—this is not the level of service we aim to provide.
We also apologize if our communication made you feel unappreciated or undervalued as a customer. That was never our intention. Your feedback is important to us, and we’re taking this matter seriously to ensure it doesn’t happen again.
We understand that the £5 refund did not reflect the full value of your order, and we’re sorry this added to your disappointment. We genuinely appreciate your support and are sorry to have let you down this time.
If there’s anything further we can do to make this right, please don’t hesitate to reach out.
Sincerely,
Team Boomf
Excellent help regarding a mistake I made
Amazing customer services I had written the wrong address and contacted them to help me with this and they sorted it quickly and with so much ease. Will definitely be using again
Customer services advisor Will was extremely helpful thank you bery much
30 June 2025
Unprompted review
Reply from Boomf
Dear Mrs Reynolds,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
Brilliant!
Really great selection to choose from, also, I accidentally entered the delivery address incorrectly, and they couldn’t have helped more.
I sent an email and they replied within 30 mins saying they would change the address for me.
Great service!
29 June 2025
Unprompted review
Reply from Boomf
Dear Lcass,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Wanted to change my order and Will was…
Wanted to change my order and Will was very helpful with his solution, ordering again. Great customer service 👍
27 June 2025
Unprompted review
Reply from Boomf
Dear Christine,
Thank you so much for taking the time to share this lovely review with us! We are so happy that you enjoyed our Customer Service, and that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
I did not receive my parcel emailed…
I did not receive my parcel emailed them & the response was so quick. They answered almost straight away offered me a refund which l received or credit. I was amazed at how quick they dealt with me it was not anyone’s fault it had been sent but not received. The customer service was brilliant certainly recommend them & will be using them again. Thank you Boomf.
13 June 2025
Unprompted review
Reply from Boomf
Dear Linda,
Thank you so much for taking the time to share this lovely review with us! We are so happy that we were able to help.
Looking forward to seeing you again!
If we can ever help or take your feedback on board - we're here for you, just email hello@boomf.com
Kind regards,
Boomf
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