Book2travel Reviews 

218
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their outstanding patience, kindness, and efficient support throughout the entire booking process. Travelers deeply appreciate the detailed guidance, budget-friendly options, and exceptional customer service provided when planning their dream holidays across the globe. Some reviewers were not happy with unexpected extra charges requested after the initial booking was successfully completed and fully paid in advance. A few consumers also mentioned experiencing significant stress and anxiety due to unconfirmed return flights, cancelled transfers, and sudden communication issues when their assigned agents abruptly left their positions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that various advisors were... See more

Booking process

Consumers find booking process to be positive, frequently highlighting helpful sales agents who provide clear... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep satisfaction with helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

Holidays

Users describe positive interactions with holidays, noting helpful recommendations for internal flights and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal... See more

Company replied

Rated 5 out of 5 stars

My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to... See more

Company replied

Rated 5 out of 5 stars

Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australi... See more

Rated 5 out of 5 stars

A very big thank you to Mac Smith for an excellent service he went above and beyond he was helpful kind patient ensuring a smooth transaction with my booking amazing experience! Customer service top n... See more


Company details

Written by the company

Welcome to book2travel.co.uk, your trusted UK-based travel partner. We specialize in providing competitive fares, transparent pricing, and a seamless booking experience for flights and holiday packages worldwide. Our mission is to make global travel accessible and stress-free through honest communication and dedicated customer support. Important Identity Note : Please ensure you are dealing with the correct provider. We are book2travel.co.uk (no hyphen). We have no affiliation, alliance, or partnership with any other websites using similar names, specifically those containing hyphens (e.g., book-2travel). We pride ourselves on our reputation and our transparent "no hidden fees" policy. If you have been quoted a price by a company using a hyphenated domain and are experiencing issues, please note that they are a separate entity and not associated with our brand or service standards. Why Book With Us? Transparent Pricing: The price we quote is the price you pay. Expert Support: Our team is available to assist you from inquiry to arrival. Verified Bookings: All bookings are confirmed instantly with official documentation


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(218)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best agent ever

Nia Joseph is a brilliant agent. She was very professional in all her dealings with my family.
She was patient and well mannered while conducting her services.
I would definitely use her services again and again.
Nia is my best agent ever!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service by Ryan Waddel

Great Service by Ryan Waddel, it was a very simple experience to send my deposit . The booking process was easy and straightforward. I would use this agency again

9 June 2024
Unprompted review
Rated 5 out of 5 stars

What a brilliant company to work with

I recently booked a holiday with another company and was so dissatisfied. I needed a direct flight for my husband to travel to Jamaica and was struggling to find one. I came across Book to travel and spoke to Ryan. Wow!! This person found me a brilliant deal and I still had time to pay this off. He was full of humour and made me feel so relaxed. He continued to make me laugh all through the booking process. He was even able to offer me advice. I now have a brilliant deal for my husband and he took his time to find something reasonable and affordable. I will not be using anyone else from now on to book my holidays abroad. I don’t write reviews unless I feel I’ve been looked after well. This is a company I would recommend whole heartedly. Thanks Ryan. I will be booking with you again next year. Keep up the humour and kindness.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

So far the best with a Human Touch

This is the first time I have used them and I will say I am really impressed with the service. Very competitive and even after I had booked John called me back with an upgrade option. I would recommend them for sure and I will always be using them first.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Keith was amazing

Keith was amazing. He helped us book the best flight for Germany to Africa and way back. Highly recommend

4 April 2025
Unprompted review
Rated 1 out of 5 stars

£14,000 Do not book with this travel…

£14,000 Do not book with this travel agent. I booked our holidays, it cost £14,100 for 2 weeks cruising on MSC Seascape from Miami. I booked through a man who called himself Steve Davies. He promised
Flights to miami
Overnight stay at the Marriott hotel in a suite with adjoining rooms as we were travelling with my 80 year old mother and 86 year old stepfather. That did not happen. No Marriott hotel. This looked like a 2☆ hotel room with no adjoining rooms.
He promised Direct flights leaving miami at 4.30pm returning to the UK at 7.30am
Now we are leaving. Miami at 10.30pm arriving at 12.30 the next day. This has cost us .ore money as the train tickets we have booked will be invalid. I spoke to Steve. He assured me he would take care of this. He apologised and told me not to worry as we were already promised airport lounge as we will vacate the cruise at 9.30am. At was quite a wait so he guaranteed the lounge in the price. I called book2travel. I spoke to a very rude man who called himself John Thomas. I asked him where Steve was, he told me Steve Davies does not work there 🤔 any longer and if I had this in writing. As you can imagine I was frantic. After receiving my £14,100 it all changed.
No uber from Miami international
No suite in Marriot hotel with adjoining rooms.
My 80 year old mother is 2 floors away from me on the cruise ship. Steve assured me my mother would be in the cabin next to me.
No airport lounges what so ever, resulting in us having to wait 12 hours in the airport.
They are deceitful. When they get your money it all changes.
I found it strange when all the agents have very strong Asian accents but have typical English names.
They are not to be trusted.
I asked for the owners email. They gave me would mean my email would go to them. If you use this company you will be disappointed.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

I spoke with and liaised with JOHN…

I spoke with and liaised with JOHN THOMAS.

He was very informative and reassuring in his approach. Served me with total professionalism.

Would not hesitate in recommending Book2travel to friends and associates.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Good Negotiator

Good Negotiator, I'm really satisfied with Mike, Easy to get on phone, and well experienced, hopping to see you again, Thank you Mike.

29 January 2025
Unprompted review

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