I used Bond Turner through a recommendation and they didn't disappoint. They worked effectively from day one and resolved my case in a time far shorter than I had expected. Caroline Simpson who was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bond Turner took my case as a no win no fee against my local council for housing disrepair. Simon amongst a couple of others were very helpful, honest and polite during the case. I was informed regu... See more
Company replied
Stephen Murray at bond turner has been great from start to finish with my claim , couldn’t have wished for a better service . Hopefully I never have to use a solicitor for another injury but if I ever... See more
Company replied
Can't thank these guys enough, we still haven't completed the whole process as it's taking time, but from start to now it's been great, anytime I need help or something explained only too happy to... See more
Company replied
Company details
Written by the company
We are driven to succeed. Our purpose is to help people move on in their lives through surpassing expectations and always supporting our clients, our communities and each other. Our focus is always on people, not only our clients, but their family and/or supporters. We understand the stress and uncertainty involved in bringing a claim in the areas we specialise in, which is why we are committed to always being there for our clients, providing guidance and support throughout the claim’s process. As a niche firm, personal injury is one of our key focuses, along with clinical negligence, professional negligence, and abuse. We do not ‘dabble’ in these areas of law, it is what we do, day in, day out. Some of our team have over 25 years’ experience in their field of expertise, and our team consists of 45 Grade A solicitors and Chartered Legal Executives, plus over 100 solicitors. In addition to working with clients and their families, we are committed to being at the forefront of legal change and development. We have a significant presence in the Court of Appeal and regularly consult with local and central government to promote and increase access to justice. Although we are based in the Northwest, we work with clients from all over the country. With compassion, innovation, responsiveness, and tenacity at our heart, we are confident we can provide you with the best legal service available and gain a successful outcome for your claim.
Contact info
The Plaza, 100 Old Hall Street, L3 9QJ, Liverpool , United Kingdom
- 0151 236 3737
- info@bondturner.com
- bondturner.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
75%???
To the management of the company, I would like to extend my sincere thanks and appreciation for your outstanding efforts and high-quality service. Your cooperation and support have been greatly appreciated and have clearly contributed to achieving positive results. With sincere gratitude and respect
24 July 2026
Unprompted review
Reply from Bond Turner
Hi Yassir,
Thank you very much for your kind words and we are so pleased to hear you were happy with our service.
We should point out you rated us 1-star which is a negative rating, it is easily revised should you find the time.
We thank you for choosing Bond Turner and please don't hesitate to get in touch if you ever require further assistance.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
I’m very happy with Bond Turner they…
I’m very happy with Bond Turner they did great work. Thank you very much.
20 July 2026
Unprompted review
Reply from Bond Turner
Hi Ahmad,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Beyond what was expected, very helpful.
Great experience in what has been a very tough long drawn out case thanks to the other side. They guided me right through the process to conclusion. The time and patience Shabana took with me when I had questions and needed explanation of court proceeding was over and beyond what was expected.
20 June 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for taking the time to leave us a review, we really appreciate it.
It has been our pleasure to assist you throughout your claim and it means so much to us to know your experience with our service was such a positive one. We will be sure to share your kind comments with our colleague, Shabana, along with her team leader, Susan, who will ensure she receives the recognition she deserves.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
LOW INTEGRETY!!
Do not work with this company; poor integrity and fairness, no communication, very poor performance
22 July 2025
Unprompted review
Reply from Bond Turner
Hi Franco,
Thank you for your review.
We are saddened to see you left us a negative review, we never like to see any of our clients feeling anything less than fully satisfied.
Our team have been in touch with you to address your concerns and we are sorry that we could not see eye to eye. But please let us assure you we were able to secure for you the best possible outcome under what were very difficult circumstances.
We thank you for working with us and we wish you to know we are still here to assist should you require any further services from us.
Kind regards
Simon Murphy
Bond Turner
bond turner outstanding 5 ⭐️
I had an accident and bond turner represented me, my claim was handled with the upmost care and I felt very satisfied that liaising and representation on my behalf was done above my standard of satisfaction Matthew Thomas took over my case nearing the end and I found from that moment things became even more clear and I understood every single thing, an asset to the company and really cared about what I went through and went above and beyond to get the best outcome for my case, all in all very happy with Bond Turner and Matthew Thomas thanks for making my claim smooth and stress free
21 July 2026
Unprompted review
Reply from Bond Turner
Hi Shaiquan,
Thank you so much for taking the time to leave us a review, we really appreciate it.
It has been our pleasure to assist you through the full duration of your claim and it means so much to us to know your experience with our service was such a positive one. We will be sure to share your kind comments with our colleague, Matthew, along with his team leader, James, who will ensure he receives the recognition he deserves.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
excellent service from start to finish.
20 July 2026
Unprompted review
Reply from Bond Turner
Hi Neil,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Younes,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Personal interaction with a dedicated…
Personal interaction with a dedicated solicitor. Solicitor kept me well informed and updated. I could not have asked for more as the support and guidance were excellent.
17 July 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Very good experience with Bond Turner…
Very good experience with Bond Turner company and their all employees are very good and helpful and supportive to prove my opinion with very professional and supportive.
I am very grateful for Bond Turner company and their team.
Many thanks.
23 June 2026
Unprompted review
Reply from Bond Turner
Hi Vrushank,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
The staff's conduct was fine
The staff's conduct was fine, but the case was straightforward—liability was indisputable—yet it dragged on for three years; you wore me down to the point where I agreed to a settlement. I could have gone to another firm that guaranteed a resolution within three months; instead, it was nothing but stress. Besides, I got the impression that things were quite disorganized, as I had to repeat my statement and the details of the incident several times over the years. That’s not what I expected from a law firm, though perhaps it’s the norm? I’ve never had to use such services before, but I thank you for the help nonetheless. Regards, Dariusz Bejger.
30 April 2026
Unprompted review
Reply from Bond Turner
Hi Dariusz,
Thank you for your review.
We appreciate your kind words for our staff as we are proud of the excellent customer service provided by our firm.
The claims process is often not so straightforward and we appreciate this can be frustrating for our clients, but please let us assure you we concluded your case in the fastest possible time and achieved the best result possible under the circumstances.
It has been a pleasure to work with you during your claim and we welcome you to contact us again should you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Very kind,and agreat service...
2 July 2026
Unprompted review
Reply from Bond Turner
Hi Osman,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Knocked off my bike Bond turner helped…
Knocked off my bike Bond turner helped with the whole court procedure. I feel relief.
16 July 2026
Unprompted review
Reply from Bond Turner
Hi Ismail,
Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us.
It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear you found our Court team's assistance helpful and we will certainly share your kind words with them.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
I would highly recommend Yuliya Naumets…
I would highly recommend Yuliya Naumets for her professionalism, dedication and excellent communication throughout my disrepair claim.
From the beginning, Yuliya kept me informed of the progress of my case, explained everything clearly, and was always courteous and supportive. She worked diligently to negotiate with the Council and successfully reached a settlement, ensuring that the necessary repairs to my home were agreed.
Although the process took time, Yuliya remained patient, professional and committed to achieving the best possible outcome. I always felt that my case was being handled with care and attention.
Thank you, Yuliya, for all your hard work, support and guidance throughout this process. I truly appreciate everything you have done for me, and I would not hesitate to recommend your services to others.
10 March 2026
Unprompted review
Reply from Bond Turner
Hi Kabahanum,
Thank you so much for taking the time to leave us a review, we really appreciate it.
We are so pleased to hear your experience with our firm was such a positive one and we so appreciate your flattering words for our colleague, Yuliya. It was a pleasure to work with you and we will certainly share your kind review with the rest of our team who will be delighted to read your feedback.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Claims
You guys are the best in London where would we be without Markenzie.
15 July 2026
Unprompted review
Reply from Bond Turner
Hi Melquezedeque,
Thank you so much for your 5-star review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Professional and caring
Very helpful and kept me informed all the way through the process giving me confidence in what was to be done. This made it hassle and stress free. I appreciated the one to one service given by Dana Thompson, a true professional who put my interests foremost. D.B.Upton
14 July 2026
Unprompted review
Reply from Bond Turner
Hi David,
Thank you so much for your 5-star review, we really appreciate it.
It means so much to hear your experience with our firm was such a positive one and we will certainly share your kind words with our colleague Dana, along with her team leader, Chantal, who will ensure she receives the recognition she deserves.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Mit,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
It was amazing!.Tomas was incredible
It was amazing!.Tomas was incredible. Very attachable, always there, very kind and very professional.
8 July 2026
Unprompted review
Reply from Bond Turner
Hi Marco,
Thank you so much for your 5-star review, we really appreciate it.
We are delighted to hear your experience with our firm was so positive. We will certainly share your kind words with Tomas, along with his team leader, David, who will ensure he receives the recognition he deserves.
Thank you for placing your trust in Bond Turner to handle your claim and please don’t hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Juan,
Thank you for you review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Accident claim
I had an accident some time ago. We went to court.but Bond turner heped me very well . The settlement was done when we got to court
14 July 2026
Unprompted review
Reply from Bond Turner
Hi Jonas,
Thank you so much for your 5-star review, we really appreciate it.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.