I used Bond Turner through a recommendation and they didn't disappoint. They worked effectively from day one and resolved my case in a time far shorter than I had expected. Caroline Simpson who was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bond Turner took my case as a no win no fee against my local council for housing disrepair. Simon amongst a couple of others were very helpful, honest and polite during the case. I was informed regu... See more
Company replied
Stephen Murray at bond turner has been great from start to finish with my claim , couldn’t have wished for a better service . Hopefully I never have to use a solicitor for another injury but if I ever... See more
Company replied
Can't thank these guys enough, we still haven't completed the whole process as it's taking time, but from start to now it's been great, anytime I need help or something explained only too happy to... See more
Company replied
Company details
Written by the company
We are driven to succeed. Our purpose is to help people move on in their lives through surpassing expectations and always supporting our clients, our communities and each other. Our focus is always on people, not only our clients, but their family and/or supporters. We understand the stress and uncertainty involved in bringing a claim in the areas we specialise in, which is why we are committed to always being there for our clients, providing guidance and support throughout the claim’s process. As a niche firm, personal injury is one of our key focuses, along with clinical negligence, professional negligence, and abuse. We do not ‘dabble’ in these areas of law, it is what we do, day in, day out. Some of our team have over 25 years’ experience in their field of expertise, and our team consists of 45 Grade A solicitors and Chartered Legal Executives, plus over 100 solicitors. In addition to working with clients and their families, we are committed to being at the forefront of legal change and development. We have a significant presence in the Court of Appeal and regularly consult with local and central government to promote and increase access to justice. Although we are based in the Northwest, we work with clients from all over the country. With compassion, innovation, responsiveness, and tenacity at our heart, we are confident we can provide you with the best legal service available and gain a successful outcome for your claim.
Contact info
The Plaza, 100 Old Hall Street, L3 9QJ, Liverpool , United Kingdom
- 0151 236 3737
- info@bondturner.com
- bondturner.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very much professional.
10 August 2026
Unprompted review
Reply from Bond Turner
Hi Anand,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Outstanding work!
I would like to thank Ethan Glover and Amanda Duffy for their outstanding service, they kept it constantly professional and made sure I knew every detail before making any decisions. I would highly recommend Bond Turner as they were absolutely excellent. Thank you for everything you all have done for me, I truly appreciate it!
7 August 2026
Unprompted review
Reply from Bond Turner
Hi Abbie,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Thk you for help me i am heppy with…
Thk you for help me i am heppy with your service
7 December 2025
Unprompted review
Reply from Bond Turner
Hi Sabir,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
⭐☆☆☆☆ Think Carefully Before Using Bond…
⭐☆☆☆☆ Think Carefully Before Using Bond Turner Through an Accident Management Claim
I became involved with Bond Turner through a non-fault accident claim. I expected clear communication and support throughout the process, but unfortunately my experience was very disappointing.
I was repeatedly asked to reconnect my bank accounts through open banking and provide financial information while my claim continued for months. Although I understand that some information may be required, the overall process became stressful and time-consuming.
Communication was one of my biggest concerns. I often had to chase for updates, and it felt like there was little coordination between the different companies involved in my claim. As a customer, I was left trying to understand what was happening while my vehicle remained off the road.
Instead of making a non-fault accident easier, the process added unnecessary stress and uncertainty at a time when I simply wanted my vehicle repaired and returned so I could continue working.
My advice to anyone considering an accident management claim:
Read every agreement carefully before signing.
Ask why your financial information is required and how it will be used.
Understand your obligations before accepting a hire vehicle.
Keep copies of every email and document.
Don't assume the process will be quick simply because your accident was not your fault.
A non-fault accident is already difficult enough. My experience was far more stressful than I expected, and I hope others will research all their options before deciding who should manage their claim.
7 August 2026
Unprompted review
Reply from Bond Turner
Hi Zain,
Thank you for your review.
We are saddened to see you left us a negative review, it is never our intention to leave one of our clients feeling anything less than fully satisfied.
Please be assured our team are investigating your concerns and will be in touch shortly. We thank you for your patience during this time.
Kind regards
Bond Turner
From beginning to stage at now ive had…
From beginning to stage at now ive had three advicers working on my behalf and all three have been more than excelant in ways of communication in every way from change of advisers to whars goin on and whats happening next. Each and every time ive been on phone ive always felt heard and listened to.All help and advice given was up held and commited to with all and any was told in conversations. From collegues who answer the phone and case workers whom help make sure tenants have been treated right. Wish to say a big thankyou and massive appdeciation for all everyone has done in this matter. Thankyou and appreciations once again
4 August 2026
Unprompted review
Reply from Bond Turner
Hi Stephen,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Dawit,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Jay,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Excellent Service from Start to Finish
I had an excellent experience with Bond Turner Solicitors. The team was professional, helpful, and kept me updated throughout my claim. They explained everything clearly, responded to my questions promptly, and made the whole process as smooth and stress-free as possible. I really appreciated their support and dedication from start to finish. I would highly recommend Bond Turner Solicitors to anyone looking for reliable and professional legal assistance. Thank you for your outstanding service!
29 June 2026
Unprompted review
Reply from Bond Turner
Hi Nimesh,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Thank you to Bond Turners
Thank you to Bond Turners,
For all their time and staff members in background, My case handler Matthew Thomas, who has handled this case with professionalism and dedication and kept myself informed all the way through this process which has resulted in my case being completed now.
My case was a motorcycle accident which has been concluded just over 18 months from start to completion, I am happy with result. Would not hesitate too recommend them or using again should I need it.
31 July 2026
Unprompted review
Reply from Bond Turner
Hi Christopher,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with Matthew's excellent assistance and we will certainly share your kind feedback with him, along with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Many thanks to Bond Turner for the help…
Many thanks to Bond Turner for the help provided throughout my claim; you were a great help. Thank you.
22 December 2025
Unprompted review
Reply from Bond Turner
Hi Janaina,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Initially they were answering quickly…
Initially they were answering quickly at the end of the claim, taking 2 3 days for answer the call not the question. Requested call back wait for 3 4 weeks no call back . They sending cheque cancel it on not arrival taking another 1 2 month to send it again
31 July 2026
Unprompted review
Reply from Bond Turner
Hi Satnam,
Thank you for your review.
Please let us assure you our team are working hard to resolve this issue and the cheque should be with you as soon as possible. We appreciate your patience during this time.
Kind regards
Simon Murphy
Bond Turner
2021 ain't 2026
In 2021 with a much weaker case, thank to BO. In 2026 a much stronger case, yet this time they couldn't helping out. The black-eyed Susan had left the firm though.
Go and figure. But roses are not daisies. Bondturner ain't the Bondturner of 2021 and I'm with that 16% of which they will never reach 100%, no matter of 5 stars
Disappointing.
Hey Simon
You missing two points
1 ) One foot in, one foot out never works, and I sent Bondturner the Closure letter from previous solicitors as requested. I also explained with 4 or 5 emails, not only the unfortunate situation with them, of which you forgot to mention how they ended that letter: Immensely regretted not been able to pursue...( kind of admission ) but I also explained to your firm, and done to a T what was the new case, of which the previous solicitors were not really able in dealing with it,as I think that Black-eyed Susan surely would have done.
2 you failed to mention that because I gave 1 star to Bondturner, your company wanted the name Susan to be put it down, of which is a bit petty to be honest coming from your firm. You can't woke the name of a flower,no matter if that name is Suzy Susanna or Susanne. I wonder if Bondturner ever knew that the flower rapresenting Lawyers it's a black-eyed Susan.
Mate the real point is, that you didn't even bother to write your response slight different from the one was left by me on another platform. I did, you haven't, a broken record there and no quite true.
To all the women that are reading your are strong and beautiful, like an black-eyed Susan.
29 July 2026
Unprompted review
Reply from Bond Turner
Hi Arnaldo,
Thank you for your review.
As was explained we were unable to onboard your claim. The same team you were pleased with before determined the matter did not have the necessary prospects of success and it was in your best interests to not accept it. We appreciate this can be a frustrating thing to hear but you are free to consult another firm who may view matters differently.
Kind regards
Simon Murphy
Bond Turner
I used the excellent Bond Turner for a Cycle / RTA Claim
I used Bond Turner through a recommendation and they didn't disappoint. They worked effectively from day one and resolved my case in a time far shorter than I had expected. Caroline Simpson who was my contact point was truly excellent, she always made herself available when I needed to catch up and explained the whole process and why we chose certain directions. First class thank you Caroline and Bond Turner.
27 September 2025
Unprompted review
Reply from Bond Turner
Hi Timothy,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with Caroline's outstanding service and we will certainly share your kind feedback with her, along with the rest of our team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Bond Turner were excellent from taking…
Bond Turner were excellent from taking on my case to it’s satisfactory conclusion - they kept me updated on progress & we’re always polite & efficient when I phoned them - I was totally confident that they would act very professionally on my behalf - I would definitely recommend Bind Turner.
Thank You - Malcolm Woolley
11 March 2026
Unprompted review
Reply from Bond Turner
Hi Malcolm,
Thank you so much for taking the time to leave us a review, we really appreciate it.
It has been a pleasure to work with you and provide you with an excellent service, and we will certainly share your kind words with the rest of our team, who will be delighted to read your feedback.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
An excellent experience to solve…
An excellent experience to solve something my problem they are very tiring and reliable
29 July 2026
Unprompted review
Reply from Bond Turner
Hi Jose,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Reply from Bond Turner
Hi Russell,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
They were really helpful
They were really helpful! There very quick to clarify or explain any questions I had. They put in a lot of effort to help support and work through the situation.
They should keep up the amazing work!
27 July 2026
Unprompted review
Reply from Bond Turner
Hi Florence,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Very bad experience
Very bad experience , wait more than 1:5 yrs , third party accept liability and charged a courtesy car which was private hire more than 32 thousand for 40 days ,they did not put my loss of earning saying u got a coutesy car so can not eligible for loss of earning ,around 3 months i was off from work and on bed , so they decide and agreed with third party , and at the end got email they we close ur claim and u will get £90 pound for injury back sholder and neck pain , they did not ask from me that we are settle ur claim , 30th july was in court hearing and they settled down b4 and i didnot know any thing just saying u will get £90 in total , waste of time , give u headache tension and the worst service in uk ever seen ,i need help from any related sources and authorities, coutest car 40 days more than 32k u can get a new car its alll like a scam i need full support and they made me like an anxiety and depression patient , sorry for my english 🙏
28 July 2026
Unprompted review
Reply from Bond Turner
Hi Rashid,
Thank you for your review.
We are saddened to see you left us a negative review, it is never our intention to leave a client feeling anything less than fully satisfied.
Please let us assure you our team worked hard to secure an amicable agreement between all parties and your claim was settled on the best possible grounds. We are now in the process of recovering the cost of the courtesy vehicle from the third party and this will be explained to you in detail via our correspondences. If you have any further questions, please do not hesitate to reach out to us.
Kind regards
Simon Murphy
Bond Turner
Excellent service
Excellent service, received full communication throughout the claims process. All queries were answered promptly by friendly experienced staff. Would definitely recommend.
20 July 2026
Unprompted review
Reply from Bond Turner
Hi Keith,
Thank you so much for your review, the positive feedback means a lot to us.
It was a pleasure to provide you with an outstanding experience and we will certainly share your kind feedback with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
So far absolutely useless
I would strongly advise anyone considering Bond Turner to think twice.
My claim has been dragging on for far too long, and communication has been extremely poor.
Every few months I'm asked to sign the same documents again, and they repeatedly request reports that have already been sent to them multiple times. It feels completely disorganised, and I'm constantly chasing for updates instead of being kept informed.
This has been a very frustrating experience, and I expected a much more professional service.
Based on my experience, I would not recommend Bond Turner
24 July 2026
Unprompted review
Reply from Bond Turner
Hi,
Thank you for your review.
We are saddened to hear you feel our service has not met your expectations. We fully appreciate the litigation process is not as swift as many would prefer but please let us assure you your claim has progressed as swiftly as possible under the circumstances.
As we near the full resolution of your claim, we would like to thank you for your patience and cooperation, and please do not hesitate to get in touch if you require any further assistance.
Kind regards
Simon Murphy
Bond Turner
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