Since being on MJ for just over a year I moved over from Curate - I can’t express how impressed I am with Bolt, Jesse has been amazing with the check-ins making sure I’m staying accountable and just... See more
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Review summary
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Bolt pharmacy have been excellent with their care and support with my continued weight loss. I feel secure in the knowledge that I’m using a genuine product as you see some shady products online. If y... See more
Starting from the beginning, back in March. The initial assessment was thorough, as it should be for any prescribed medications. Since then, I had to get in touch with the team at Bolt quite a few tim... See more
They are very good at reminding you when to purchase your next doses but not so good when you need a replacement sharps bin. They just point you to your local authority or require you to pay extra.... See more
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Company details
Written by the company
Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep. We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions. Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else. Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.
Contact info
Unit 3C Frontier Park, Frontier Avenue, BB1 3AL, Blackburn, United Kingdom
- hello@boltpharmacy.co.uk
- boltpharmacy.co.uk
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Dreadful customer service
Tried to arrange an earlier delivery of a recurring order with several weeks' notice to accommodate holiday dates and prevent a medication gap. Despite many assurances that this was being transferred to the team, escalated to the team, urgently reviewed etc, absolutely nothing has been done and I am now about to go away without any medication.
Don't bother using the WhatsApp customer service function - it's just inept AI.
15 July 2026
Unprompted review
Reply from Bolt Pharmacy
Charlie, we're sorry to read this. After weeks of working with our team on delivery timing, this is not the experience you should be left with.
Someone from our escalations team will be reaching out to you personally to look into your account and get this sorted.
The Bolt Team
Good medical advice
It was affordable, there was medical advice given and checks were done to make sure what I picked was best for me.
8 July 2026
I have received a great service from…
I have received a great service from BOLT, I wouldn’t hesitate in recommending them to others, the service is quick and efficient.
11 July 2026
Excellent customer care
11 July 2026
Good service very supportive when…
Good service very supportive when asking questions and queries
14 July 2026
Appalling
Appalling. They've taken 2 unauthorised payments (I unsubscribed, didn't check in, didn't order but they still took £179 on 2 occasions) plus despatched a faulty pen which took 3 weeks to rectify (and a LOT of hassle & disruption to my medication regime). Avoid.
14 July 2026
Unprompted review
Reply from Bolt Pharmacy
Briggy, we're sorry to read this. Unexpected charges and a product issue on top of that is not what we want leaving you with this impression.
Someone from our escalations team will be reaching out to you personally to look into your account.
The Bolt Team
Jesse has been the most helpful person…
Jesse has been the most helpful person from the beginning, I had a little trouble but she has managed to sort it and been so understanding and has been like just talking to a friend. I couldn’t recommend enough ☺️
14 July 2026
Unprompted review
Prompt delivery of mediçation.
Prompt delivery of mediçation.
Ease of use.
Excellent results.
14 July 2026
Shocking customer service experience
Shocking customer service experience.
My scheduled delivery was returned for no given reason. When following up on the status of my delivery I had to call three times whereby I was told it would be followed up… not one time did someone return my call.
When asking for escalation, not once was I able to speak to the orders team or anyone else. Still not resolved, nor given solution. Ultimately Bokt have taken £175 from my account with no treatment received nor solution or timeframe of when this will be delivered or sorted. Shocking service
14 July 2026
Unprompted review
Reply from Bolt Pharmacy
Charlotte, we're sorry to read this. After the delivery issue and the follow up calls, this is not the experience you should be writing about.
Someone from our escalations team will be reaching out to you personally to look into your account and the outstanding delivery.
The Bolt Team
Excellent service always there to help
Excellent service always there to help, such an easy app to follow, easy to order
11 July 2026
The last injections haven’t operated…
The last injections haven’t operated properly without me problem solving and using tools to get it to work!
11 July 2026
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