ppl working are amazing at least where i live, app is great but it has few small disadvantages like when choosing bolt sometimes the adress u chose changes to "one where you are at" which is quite... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything about the ride-hailing apps depends on what kind of driver you get. The cars are generally similar. Most of the time with Bolt I get nice drivers without any hassle. But I remember one... See more
I generally have a good experience, but sometimes the Waze app (or whatever the drivers use) does send them via some very strange routes. I have even seen delayed turn up times, as the routes to colle... See more
I had an issue with a driver asking me for a tip or he wouldn't take me to the correct address. BOLT customer service did not support me. I was in a foreign country so did not know my destination loca... See more
Company details
About Bolt
Written by the company
Bolt is the first European mobility super-app. We're fighting for better cities and against private cars, offering a better alternative to every purpose a private car serves – including ride-hailing, shared cars and scooters, and food and grocery delivery.
Go wherever, whenever. Request a ride in seconds, get picked up by a top-rated driver in minutes and enjoy a comfortable ride to wherever you’re going; or skip the traffic entirely on one of our industry-leading scooters or e-bikes.
Founded in Estonia in 2013, Bolt operates in over 500 cities in more than 45 countries in Europe, Africa, Western Asia and Latin America.
Bolt has more than 150 million customers and more than 3 million driver and courier partners across the globe.
Learn more
People are our priority
Written by the company
- Customer first
- Our users are at the heart of everything we do, however sometimes things can go wrong. We understand it can be frustrating when you experience issues with the service. Fortunately, our Support team is always there to help. If you need support, reach out via the in-app "Support" function; or by email or phone. Check our website for up-to-date contact details in your city.
- We’re on a mission to make cities for people, not cars.
- We're achieving this by bringing fast, reliable, and affordable forms of transport to 150+ million of people worldwide, while also helping 3.5+ million driver and courier partners earn flexibly and reliably. The next time you need a ride, take a Bolt!
Contact info
Tallinn, Estonia
- info@bolt.eu
- bolt.eu
3.6
Average
18K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic!
I’ve been using Bolt for many years across many countries, and the service has consistently been excellent. The app is easy to use, drivers are usually professional and punctual, and rides are reliable and affordable. No matter where I travel, Bolt has been a convenient and trusted option. Highly recommended!
23 April 2026
Best prices, clean cars, friendly drivers.
Best prices, short pickup times, clean cars and friendly drivers. We only had the best experiences when using Bolt.
23 April 2026
Avoid
I used the service in Athens, the taximeter showed €6.5 when the ride ended, the driver inserted €9 euros in the app. I contacted support, they told me they can't help me and closed the chat so l couldn't respond. Second time this has happened. I deleted my account and uninstalled immediately. If you can't provide support to your customers, what are you even doing? Uber is more trustworthy and that says a lot! Avoid at all costs!
16 April 2026
Unprompted review
Left us stranded at the O2…
@boltapp you left us stranded at the O2 last night - you cancelled at exactly the pick up time. Because you didn’t have the decency to call beforehand the queues for the buses / cabs were miles long and we missed our train back home leaving me and my daughter stranded. We managed to get another reliable company firm who drove us all the way home so you cost us £120.
Appreciate that there was a tube strike but that’s why we booked alternative transport home. Also roads were gridlocked due to combo of roadworks and more vehicular traffic but you should have called us so we could have made alternative plans in time before the rush.
According to the ground staff Uber and Bolt cancel all the time. Will never use BOLT again!
21 April 2026
Unprompted review
Discounts offered are great but many…
Discounts offered are great but many drivers don’t want to accept them. They seem to shun these offers.
21 April 2026
Bolt Taxi unreliable
We ordered a Bolt taxi services from Barcelo Hotel in Sevilla to airport Sevilla in morning for 2pm. We were waiting as instructed at 1:50pm just to get notification at 2:03pm that our ride is cancelled. And left stranded and in panic to get another taxi services that was double the normal fares taking advantage of situation! We could organise ourselves in timely manner if we know this in advance.
22 April 2026
Unprompted review
Poor service and premium
Poor service and premium
Cars with out air conditioner inside of the car
22 April 2026
Unprompted review
Every time i book a ride it's always on…
Every time i book a ride it's always on time and the prices are always reasonable when i book
18 April 2026
Never a car available and when they do…
Never a car available and when they do finally accept the job they are to far away
22 April 2026
DO NOT downloaded ad this app or book…
DO NOT downloaded ad this app or book this rideshare. They will not pick you up and then cancel. Then they charge an exhorbitant fee and use a ripoff exchange rate into euros.
22 April 2026
Unprompted review
Excellent service
22 April 2026
Almost perfect
I like a lot how Bolt app is working. Only problem I’ve had is to locate excact destination correctly from the map.
22 April 2026
Happy customer
The cost was a lot cheaper than the street taxis. Taxis were on time and only took a couple of minutes to arrive.
Highly recommended.
22 April 2026
The porto was nice and beautiful even…
The porto was nice and beautiful even the the Bolt pilot was very gentle and gorgeous. Hope we will back soon.
Have a nice day .
22 April 2026
Customer satisfaction.
Bolt may not be perfect 100% of the time, but they always fix problems immediately. Customer relations is excellent.
22 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.