I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more
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Review summary
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Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more
Company replied
These earplugs have literally kept me sane!! And functioning!! They’re literally my life saver!! I can’t be without this product now!! I have Fibromylagia and work in a Hospital and any Lack of sleep... See more
Company replied
I have the black hearing protection for motorcycling. I wondered at the fit as one fell out during a ride without me noticing (when I put on my helmet). Although I constantly checked them (& sti... See more
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Company details
Written by the company
🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.
Contact info
Dunajska cesta 159, 1000, Ljubljana, Slovenia
- support@bollsen-hearingprotection.com
- bollsen-hearingprotection.com
4.3
Excellent
514 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered motorbike ear plugs
I ordered the ear plugs for on motorbikes. They are excellent. Wasn't sure if they were working so turned my portable speaker up on the highest setting and put it beside my ear. My kids thought I was going crazy lol
I could still hear the music but it didn't hurt at all. Would buy again.
27 November 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your kind words and for sharing your experience! We're delighted to hear that our ear plugs worked well for you.
It’s great to know they met your expectations. If you ever need anything else, feel free to reach out. We appreciate your support and look forward to serving you again!
Best wishes, The Bollsen Team
Very good ear plugs for swimming,but…
Very good ear plugs for swimming,but difficult to remove from carry case.
4 November 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your positive feedback! We're glad to hear that you found the earplugs effective for swimming. We understand that removing them from the carry case can be a bit tricky, and we're already working on a new design to make it easier. We appreciate your feedback and hope the next version will be even more user-friendly for you!
Best regards,
Bollsen Music SoundPRO earplugs
I have been using Bollsen Music SoundPRO ear plugs for piccolo practice to protect my hearing. They are superb. I can still hear enough to note the pitch and hear any verbal instructions but no ringing in the ears while or after playing. I recently ordered some more so I have spares. Unfortunately I ordered the wrong ones. Customer service at Bollsen were extremely efficient and arranged a free return label and despatched the correct ones within a day from me making contact with them. Incredibly fast response time from my emailing them.
7 November 2024
Unprompted review
Amazing
They claim you can use these things 100 times, but I've had mine for at least a year, and they're going strong.
The only quarrel I have is that they don't list the dB protection for each one (e.g., Life+ vs Moto+). That said, I can hear my phone alarm but can't hear my boyfriend's snoring, which is so loud that previously, we had to sleep in separate rooms, and with both doors closed down a hallway, I could still hear him snore, and now I can sleep beside him. I can't hear the cat's water fountain or even, indeed, the cat at night.
They occasionally do fall out. But they are a delight compared to the miserable foam earplugs from hell, which either don't make it into the ear canal, pop out of the ear canal, or don't work.
13 October 2024
Unprompted review
A waste of money
A waste of money
These ear-plugs do not provide any noise reduction. You may as well wear nothing. I have persevered with them for a week but I can still hear every little noise from outside. A waste of £26.95! The mouldable wax ones from boots that cost £2.70 work much better!
5 October 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for sharing your feedback. I’m truly sorry to hear that our earplugs didn’t meet your expectations. Your satisfaction is very important to us, and I appreciate the opportunity to address your concerns.
Our earplugs are designed to reduce noise by 17 decibels NRR ( 24 decibel SNR), helping to dampen ambient sounds while still allowing important sounds to be heard. However, we understand that each person’s sensitivity to noise and expectations for reduction can vary. What works well for some may not work as effectively for others, and we sincerely regret that the product did not meet your specific needs.
To ensure satisfaction, we offer a 40-day satisfaction guarantee. If the product does not meet your expectations for any reason, you can return it for a full refund, no questions asked.
Thank you for your understanding, and if you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Non riducono il rumore da russamento…
Non riducono il rumore da russamento meglio dei tappi morbidi in silicone, con la differenza che una confezione da quattro paia costa 9,90€.
Costati 29,90€. Li ho restituirli avendoli provati ma con la spedizione a mio carico costata 10,50€ , la garanzia "soddisfatti o rimborsati" mi è comunque costata 10,50€.
They do not reduce snoring noise better than soft silicone earplugs, with the difference that a pack of four pairs costs €9.90.
Cost €29.90. I returned them after having tried them but with shipping costing me €10.50, the "money back" guarantee still cost me €10.50.
17 September 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your feedback, and we sincerely apologize that the product did not meet your expectations.
Our earplugs are tested and offer a 17-decibel NRR (Noise Reduction Rating); however, we understand that each person has different levels of noise sensitivity and expectations, which can affect the perceived effectiveness. This is why we offer a 40-day satisfaction guarantee, during which the earplugs can be returned for a full refund—even if they have been used and opened.
Regarding your return request, I’d like to clarify that we received your email yesterday evening, and we are processing it today. Please bear with us.
Thank you for your understanding.
Best regards,
I bought the Lite+ AR KI TECH earplugs…
I bought the Lite+ AR KI TECH earplugs and have had the best sleep I’ve had in years. They take a couple of days to get used to but once your ears accept them they are very comfortable. Mine have also lasted longer than 100 days. Now on about 110.
Great customer service from this company, although I suspect they don’t work over weekends. Their replies are from real human beings and they do their level best to sort out any issues you may have. They’re also trustworthy in terms of returns. Love this company!
16 September 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much for your positive review and for sharing your experience with the Lite+ AR KI TECH earplugs! We're thrilled to hear that they've helped you achieve better sleep and that you find them comfortable.
We appreciate your understanding regarding our customer service hours and are glad to know that our team has been able to assist you effectively. It's our priority to ensure that any issues are resolved promptly and that our customers feel supported throughout their experience with us.
Thank you again for your trust and for choosing our product. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out.
Best regards,
Maya
Customer Service Team
TRUSTWORTHY AND COMPETENT COMPANY
I have had a pleasant and professional experience with this company. Totally trustworthy and very helpful.
I had an immediate response to my concerns which were dealt with compassion.
In my opinion it ranks a five star for service and very friendly and competent staff.
22 August 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Jan,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team.
Your feedback means the world to us, and we're glad we could address your concerns promptly and with compassion. We strive to provide five-star service, and it's wonderful to know we met your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing us!
Kind regards,
Review Management Team, BOLLSEN.
Worth Peservering
When I first tried the ear plugs they didn’t work. I then tried some that Bollsen made for me from a photo I sent of my ears. The first couple of times I wore them they still failed to mask the sound of my husband’s CPAP mask. However, I perservered and in the last couple of weeks I have had several nights where they really have shut out the noise and I’ve had a very good night’s sleep. It’s all about fitting them in the ear properly. I’m really happy and will order more.
19 August 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear Caroline,
Thank you for sharing your experience with our ear plugs. We're glad to hear that you persevered and found success in achieving a good night's sleep. It's true that the proper fit is crucial, and we're thrilled that you've been able to enjoy several quiet nights.
We appreciate your continued support and are delighted that you're considering ordering more. Should you have any further questions or need assistance with your next order, please don't hesitate to reach out.
Wishing you many more peaceful nights!
Best regards,
Review Management Team, BOLLSEN.
Very flimsy!!
Very flimsy!!! Certainly not worth the £27 price tag!!!! Have found them on Amazon for £13 but even that’s too much. They don’t work and feel it’s all just a rip off! Far better ear plugs that cost much much less. Would NOT recommend at all.
28 July 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your feedback. We regret to hear about your dissatisfaction with our product. However, we did not receive the additional information we requested from you in order to look into your case further.
Could you please provide us with the necessary details at your earliest convenience so we can assist you more effectively?
Best regards,
Review Management Team, BOLLSEN
Been using foam ear plugs for years and…
Been using foam ear plugs for years and thought I'd upgrade to 'proper' earplugs. These are a joke, flimsey and don't fit properly. Ridiculously expensive too.
Tried to return but Bollsen claim they never received the return..
TOTAL SCAM!
23 July 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for reaching out. We are sorry to hear about your experience with our earplugs and the trouble you've had with your return.
If you have proof of delivery for the return, please send it to us via email, and we will be able to process your refund promptly. Feel free to contact us back if you have any further questions.
Thank you for your understanding and cooperation.
Best regards,
Review Management Team, BOLLSEN
Waste of money, don't work
Been riding motorbikes 35 years. Always use disposable plugs. Thought I'd upgrade. What a mistake. These plugs are useless! They don't seal, fall out and offer no noise reduction. How can this company claim noise reduction? The material is super thin.
Waste of money/false advertising/crap
Just use industrial disposable plugs.
UPDATE: Bollsen's reply is misleading. Returns are at buyers cost & no refund if opened. Appears to be a SCAM product.
24 July 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Darren,
Thank you for sharing your experience. We regret to know that our product didn't meet your expectations.
It sounds like the fit and material of the plugs aren't working for you, which is certainly not the experience we aim to deliver. While these plugs are designed to offer a customisable fit, we understand that this doesn't always work for everyone.
Yo didn't reply to our request for additional information, so please reach out to our support team directly, and we'll ensure you get the a suitable solution.
Best regards,
Review Management Team, BOLLSEN
Ear plugs were not at all effective
Original ear plugs were not at all effective at blocking out noise. I was advised by customer service to pay for the ‘custom fit’ service with the assurance I would receive a full refund if these were also not effective. I returned both sets of ear plugs along with the cancellation form as these were no better, but when I chased up my refund was told my return had not been received. With hindsight I should have sent recorded delivery as the returns service did not include any pre paid or tracked delivery, it was simply at my own cost. Not a great experience and I’m out of pocket. Very disappointed. As I did not send these recorded delivery I do not have proof of postage so I have to accept the claim that you have not received my return.
21 June 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Rachel,
Thank you for reaching out and sharing your experience with us. I apologize for the inconvenience you have faced with our earplugs and the return process.
As outlined in our Terms & Conditions, which were agreed upon at the time of purchase, returns must be sent on the customers expenses as at the time, we were not able to provide free returns.
We understand your frustration and want to resolve this matter promptly. Please provide us with the proof of postage for the returned items. Once we receive this information, we will be able to process your refund as promised.
We appreciate your understanding and patience.
Best regards,
Review Management Team, BOLLSEN
When I recieved them I was extremely…
When I recieved them I was extremely sceptical.
They appear to be thin, flimsy,silicone cone shaped earplugs.
I have been using them for 5 nights & I am somehow getting a better nights sleep.I sleep in an adjacent bedroom to my husband as he is a really loud snorer.While I do find the earplugs help,they don't completely drown out the noise & at that price I was expecting more of an improvement.
I don't think they are worth what they cost but the noise levels have decreased.
I would buy them again if they were cheaper but at the current price I'd expect better results for the price.
16 July 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Donna,
We apologize for any inconvenience you experienced and appreciate your feedback.
We understand your skepticism and are pleased to hear that our earplugs have contributed to an improved night's sleep, despite not fully drowning out the noise. However, this is specified in the product description.
Fell free to contact us back via email in case you have any further comments.
Best regards,
Review Management Team, BOLLSEN.
Beware Maya from Bollsen. She will spam you
The earplugs themselves are not bad but they are not great either. A simple verdict would put them as overhyped and over priced.
My main issue is the amount of spam from the company. 'Maya' from Bollsen emails me 2 or 3 times a week. I have told the company to unsubscribe me more than a dozen times but they have done nothing about it. This has been going on for 5 months now and so I am letting the world know about their dubious practices. Beware !!
10 July 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi,
Thank you for your feedback. We are sorry to hear about your experience with our earplugs and email communications.
Regarding the product, we strive to deliver the highest quality and value, and we regret that we didn't meet your expectations. Your input is valuable and will help us improve.
We sincerely apologize for the excessive emails. I will personally ensure that your email is removed from our mailing list immediately or you can do it yourself too. We requested additional information, but we have not heard back from you so we can not take action.
We would appreciate it if you contact us again from the email address registered so we can permanently remove you.
Best regards,
Review Management Team, BOLLSEN
Excellent for what I need
Excellent for what I need, use them when out dancing, I can still here the music perfectly but takes away the screeching and the fear of going deaf and the ringing in the ears
1 July 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Dave,
Thank you so much for your kind feedback.
We are delighted to know that you are enjoying the activities you love without the harmful noise around with the assistance of your BOLLSEN earplugs.
You can contact us anytime if needed.
All the best!
Review Management Team, BOLLSEN.
Not as good as the original version
Not as good as the original version. The original was very good and I still use them, but the new version I personally don’t like. I found them difficult to put in, they stick to the end of your finger as you do so. They also do not seem to reduce the noise as good as the old version, maybe the fitting. This is just my experience, we are all different and they may be great for somebody else.
I have raised my rating from 2 stars to 3 stars because there is nothing wrong with this product, it just did not fit me as good as the original ones I had.
25 June 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Lindsay,
Thank you for your feedback.
We are sorry to know that you are not as satisfied as you were with the other model. We requested additional information to try to find a solution for you, but so far we haven't heard from you anymore.
You can contact us back anytime via email and we will do our best to assist you as our satisfaction is crucial for us.
Kind regards,
Review Management Team, BOLLSEN.
Reply from BOLLSEN Hearing Protection
Hi,
Hi,
Thank you for your message.
We apologize for the inconvenience. Unfortunately, we couldn't locate your order with the information provided. Could you please send us your order number so we can assist you further?
Hoping to hear from you soon.
Best regards,
Review Management Team, BOLLSEN
Best regards,
Have purchased on numerous occasions.
Have purchased on numerous occasions.
They work well in blocking out sound and are comfortable to sleep with.
They come with a handy container
Recommend
19 June 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Kelly,
Thank you for your continued support and for sharing your positive experience! We're delighted to hear that our earplugs have been effective in blocking out sound and comfortable for you to sleep with. It's great to know that you find the handy container useful as well.
Your recommendation means a lot to us. If you ever need further assistance, please don't hesitate to get in touch.
Best regards,
Review Management Team, BOLLSEN.
Excellent product and fantastic customer service
Can’t praise the customer service enough for this company. Very efficient, informative and helpful from the time of placing the order to the point of purchase/ receipt of the item. Earplugs are excellent quality and received in super quick time.
15 June 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Dear customer,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our customer service and that you’re satisfied with the quality of our earplugs.
Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
Review Managemente Team, BOLLSEN.
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