Bolliger Moving Group Reviews 490

I never moved to another country before, and I was very scared. So many things to do – pack, documents, new house, everything. I don’t know where to start! But Bolliger help me a lot. They came to my house and packed all very good. When I arrived in Italy, my things already came before me! I just open boxes and all was ready. Very good service, very nice people.

I was recommended this company as the "Ferrari" of relocation services by a friend.
"It's expensive," he said, "but they are perfect." A friend of his had moved home, and when her expensive sofa didn’t fit through the door or windows, the movers left it outside and simply abandoned her. As I suffer from health problems, this friend strongly recommended this company, assuring me they were extremely professional and would never let me down like that. He said the extra money was worth it to protect my health.

So I went with them. They diligently packed everything from my first home. However, I later found out that they hadn’t taken any measurements of the furniture. They placed my belongings in storage (at an additional cost), and I waited in a hotel for the relocation date. When I called them days in advance, the only available date was five days after my hotel checkout and the start of my new tenancy. As a result, I spent five nights sleeping on an inflatable mattress in an empty house.

I was particularly concerned about the height of the bookshelves, so a gentleman came to measure the ceiling at the new property. However, he didn’t check any other measurements. On the day of the move, it turned out the bed frame couldn’t fit through the staircase—a nightmare scenario I was specifically trying to avoid, based on my friend’s advice.

The “solution” offered was either to get rid of the bed—an expensive, luxury-brand Italian bed with woodwork and storage I particularly cared for —or to remove the window frames and pass it through the bedroom window diagonally. That would have required permission from the landlord, cost several hundred pounds, and only be possible days later. All these operations (which would also need to be repeated at the end of the tenancy) led me, with great sadness, to decide to get rid of the bed.

I decided to continue sleeping on the inflatable mattress and ordered a new bed online. Meanwhile, the movers were assembling the bookshelves. The idea had been for me to guide them through the unpacking, but since I was preoccupied looking for a new bed, they unpacked the books randomly—hundreds of them—which I’ll now have to rearrange myself.

Additionally, without the under-bed storage, many boxes were left unpacked. So in the end, the unpacking service was at least 30% incomplete. The workers did their best, but one of them had to disassemble part of the bed upstairs just to bring it back down, and more time was lost.

Ultimately, they did the essential tasks, but nothing beyond what a much cheaper company could have done.

When I spoke with the company representative, she told me it was my responsibility to ensure the furniture would fit in the new home. I’m not sure that’s fair. Surely professionals who do this every day have methods and practices in place to ensure a smooth relocation—especially when it’s an expensive service? One would expect basic measurements to be taken during disassembly, and perhaps a site inspection of the new property to check feasibility. But apparently not. The representative insisted it was all my responsibility.

So, this negative review is about value for money. If I pay top-tier fees and still have to throw away my valuable bed because nobody cared to measure or assess ahead of time, then I might as well have gone with an average relocation company at a much lower cost for the same results.

I paid for the full unpacking service, yet my home is still full of unopened boxes—not just those related to the bed—and my hundreds of books are in disarray. Also, while working upstairs, the movers soiled the stair and upper floor carpets, as they came in with dirty shoes from outside. The carpet had been professionally cleaned just a few days before, and now it will have to be cleaned again, as the vacuum cannot remove the dirt and stains. Once more, I expected better from a premium relocation company.

On a positive note, the workers and administrative staff were all kind and communicative, both live, via email and over the phone—but sadly, that’s not enough.

So this review is a warning:
If you hire this company, make your own inspections and don’t rely on them. Carefully consider whether it’s worth paying for the full unpacking service, and make sure to ask the workers to remove or change shoes if they’ll be working on carpeted floors. Also, pay attention they don’t scratch or chip wood when moving or trying to force furniture through narrow passages.

I believe this is mainly an organizational and structural problem so I gave a positive rating to the workers who actually worked hard for long, filling their form at the end of the day, but for the company general philosophy and attitude, for the prices they ask, I have to be frank.

I am really satisfied,
First off all, for the fantastic work of your customer service.
I really thank you so much to:
GIORGIA CAPPELLETTO and
ROBERTA LA PECCERELLA
You have always been very helpful,
friendly, polite and ready to help me with everything.
Thank you girls 🙏

I also thank so much the two guys who came to the house to pick up all my things.
Sorry if I don't remember their names,
but I was really satisfied with their professionalism, kindness and education, they were really fantastic.
Thanks guys 🙏

Based on my personal opinion,
my feedback is really very satisfied.
Thanks to all of you, great job guys 😃

Bolliger UK Team is simply great! They assisted me from my first enquiry with 2 difficult and emotional relocations. Very professional and human.
Most special team members are Luciana and Giorgia, as they assisted me relocating to Italy first and back to UK, with an incredible level of professionalism and human support.
The Team sent to remove our stuff, both in UK and in Italy, has always been professional and very prepared. I would like to highlight that the quality of materials used to pack is very high, and everything went smooth, without any damage nor issues.
The Company is definitely choosing wisely their staff members! Thanks Bolliger.

I am extremely disappointed with the handling of my recent international move, which resulted in severe damage to my belongings.

Upon delivery, I discovered that one of the two pallets had clearly been overturned. As a result, my furniture was completely broken, and even strong iron pieces were bent—indicating extreme mishandling. It appears as though my items were thrown from a considerable height, which is absolutely unacceptable.

Despite my request for a thorough investigation, I have only been offered £60 as a goodwill gesture for the extensive damages.

They are really great: same price as competitors but such a good service. I received the delivery within the time frame indicated, all the boxes are without damage and every single item inside is fine.
Adding extra insurance only costed me a few pounds. Great company, thanks 🙏

Customer service that goes well beyond their competitors, you can email and speak with someone about your quote, the drivers in the UK and in Italy were also punctual and super helpful.
The charging system it's so easy to understand and stress-free, no need to guess the weight of your boxes, or to make a list of everything that's in every box, like other competitors asked for.
You can send TVs and computers (at your own risk), unlinke other competitors that "did not take that responsibility".
Price is adequate to the amount sent, and to the 5 star service received. 7 days exactly for the items to arrive in Sardinina.
Do not loose time searching around, trust this company, they'll take care of your delivery, stress-free.

I've been very satisfied with the services offered to me by Bollinger. They've been transparent and very efficient all the employees have been very helpful from the call center to the operative team helping me to find the best solution suitable to my needs . Delivered all my items before estimated time all in good condition and well packaged. I really recommend it to everyone who need to move internationally or store temporarily their belongings

Professional but still very friendly and ready to go the extra mile every step of the way!
Couldn’t choose a better company!

It was just by chance we came across this company which was our good fortune. We found the offie staff very helpful and efficient. On the day of removal they arrived punctually. They packed our furniture to very high standard and the whole process of the removal was done with a minimum of fuss. Our furniture and packed boxes arrived in Italy on the day and time we agreed and was transferred to our property with the same efficiency as the UK operation .

Had an amazing experience with Bolliger. Efficient, fast and professional. Got everything collected from my flat in the UK in no time and sent to Italy in less than 2 weeks, all perfectly wrapped. All the items were in immaculate conditions, no marks or scratches. Very happy with the overall service, from the early beginning and booking to the end of the process. Would highly recommend.

Very good and punctual

We moved our furniture and belongings from London, UK, to Milan, Italy, and the service provided was nothing short of outstanding. The support from the office was comprehensive, prompt, and clear. Both teams in London and Milan demonstrated exceptional dedication and reliability. I was particularly impressed with the care the London team took in preparing the furniture. They used all-new, high-quality materials to wrap every piece, ensuring that nothing could be damaged.

While the Milan team was unwrapping the items, I noticed they carefully collected all the plastic materials. When I asked about it, they explained that they recycle it, which I love since I am environmentally conscious. This is something Bolliger should promote more.

In the end, I felt they delivered exactly what they promised through their social media presence—if not more. Thank you!

Amazing communication from Day 1, they always replied to all my emails with satisfactory answers; on time on the day of the collection, collected everything and properly packed my tv and printer, and everything got home safe and functioning within 10 days! Highly recommended

Amazing and very professional service.

On the plus side, the pick up and delivery went well. Everything in time and comunication was clear and easy.
On the bad side 50% of my boxes were soaking wet or damaged.
The boxes were clearly handled amd stored unproperly, leading in minors damage of my items. (Mostly wet clothes, stains on them due to the water, some kitchen stuff damaged).
I am quite unhappy with the service, and I hope I was the exception.

Amazing staff and organisations...
Super!

Everything perfect, as the description everything arrived at its destination safe ,well done!

It was a very professional and fast experience

I used this amazing company to move back to Venice in July 2023.
From the beginning to the end customer service was extremely helpful.
The people that came to my home to do the packing were absolutely fantastic!!!!!
So professional, respectful towards my things, my mother and I.
Peter, the “Big Boss” is an amazing person and so funny, too.
He wrapped up all my precious things amazingly.
There were other two men that were fantastic, too.
When all my things arrived in Venice, on the hottest day ever, 39 degrees, everything went smoothly, too.
NOTHING ARRIVED BROKEN!!!!!!
To round things up if you want a stress free move you have to call Bolliger!