Boll & Branch Reviews 440

Boll & Branch always impressed me with their quality. Shipments are always timely and well cared for. Recently I have an interaction with the customer service team and they did not disappoint. Very professional.

Wow. Just wow. Ordered the linen sheet set in Sageleaf and it's heaven. I love the clean and softness of the sheets. Highly recommend.

The most wonderful company to deal with. I had an issue with a few towels, and the problem solved ! Kudos to your team.
After being in retail my entire career, I know what it means to keep the customer happy. It’s all about customer service & you all stepped up to the plate!!! Thank you

I purchased some the perfect towels for my bathroom. When I realized that one of the towels was missing from my order, I contacted the company via email. A polite and respectful response came back immediately, they checked my order and the issue was remedied. I will definitely be shopping with this company again.

My experience with Boll & Branch quality of of product and service is TOP NOTCH! I will continue to order from Boll & Branch knowing these qualities!!

Thank you!

Incredible customer service. Rachel was amazing. I was missing an item and she was super responsive and resolved my problem immediately. Love the product and service.

Boll and Branch customer service is extremely responsive and goes the extra mile to make things right. We discovered a fabric defect on a sham and within 2 days a new one arrived at our door. I was amazed at the swift email response as well as product replacement.

I wanted to browse, but the visit felt highly pressured. The saleswoman talked more about herself than listening.
Update per request...I was at the Summit in Vestavia/Hoover, Alabama.

Visited the store and loved the product. Ordered a set off a special promotion and was quite pleased. Saw a sale started so I purchased two more sets but forgot the discount code for free pillowcases. Wrote to customer service and they immediately honored my request in a personal message. The company is solid, the people are nice and the product is exceptional!

I love my Boll & Branch sheets. The color is unique and exactly what I wanted, and they are so soft. But even more, I love their customer service. I had a problem with an order, and they responded immediately with a great solution.

I have purchased many items from Boll and Branch. Never disappointed. But this latest purchase was delivered to an address across the country by UPS. They said they would get back to me in 7 days.
In the meantime I reached out to Boll and Branch customer service and within 45 minutes I received a response that they tracked down my order and when I would be receiving it. Very grateful for Good Customer Service.

Excellent customer service; knowledgeable and thorough. Highly recommend their high quality products in general. ❤️

Dear Boll & Branch Team,

I wanted to take a moment to recognize Elizabeth for her truly outstanding customer service. She went above and beyond in helping me with a recent issue, showing a level of care and follow-through that is rare and deeply appreciated.

In the middle of our interaction, my mother passed away, and Elizabeth handled everything with such compassion and professionalism. She took care of the details — tracking when the item would be back in stock, following up promptly, and making the entire process effortless at a time when I was overwhelmed.

Elizabeth’s kindness and dedication meant more than she probably realizes. Because of her, Boll & Branch has earned a lifelong customer. Please pass along my sincere gratitude for her exceptional service and the grace she showed throughout.

Warm regards,
Wendi Stark

I never thought I would need to contact Boll and Branch regarding their sheets that were purchased in 2022. A minor issue, they resolved it immediately. I also learned what to do and not to do when laundering their sheets.
Great product and company.

I absolutely love my new Boll and Branch sheets and blanket. I had an issue, my fault, but I can’t be more impressed in how Boll and Branch customer service reached out and went over and beyond to help. I’ve only had one other co that impressed me to this degree with excellent customer service, Nordstrom yrs back, and now definitely Boll and Branch. I already made a fb post telling friends and family what great quality products you have but more importantly, care for your customers. Thank you!

Not only are Boll and Branch sheets an amazing product but customer service is exceptional. I mistakenly ordered the wrong size fitted sheet. After ordering the correct size I was asked why I made this purchase. I explained the situation including the fact I had opened and thrown away all the packaging. I received a response with a return label without even asking. This is a great company that wants to and will keep customers forever!

Kelly, was so helpful in working things out!!!! I have been using the Boll & Branch sheets for years & love the quality & comfort.

This is an excellent company. They stand behind their products. Their customer service is outstanding!

I ordered the wrong color for a duvet. They were very helpful in providing how to exchange it. In the end I kept the "wrong" color though as it still worked in the space - it's a great product. I love that it is a zipper vs buttons to close! It's very soft.

We just received our Percale quilted down comforter got it yesterday, and we absolutely love it! It was a cold, windy, rainy night Chicago night so the comforter arrived at the perfect time. It was so comfortable we didn’t want to get out of bed. We absolutely love your products, we have multiple bedding, blankets & pillows from you all of which make going to bed something to look forward to every night