Boll & Branch Reviews 440

So I bought our first set of Boll & Branch sheets and blankets a year ago as a Christmas gift to myself and fell in LOVE with the luxurious softness of the sheets!! Fast forward one year later and we had an issue arise that I contacted the company about. Maeve swiftly remedied our problem and absolutely restored my faith in the fact that some companies truly stand behind their products! The BEST customer service EVER!! Oh and I also got one of the throw blankets and use it every single day…the weight and the quality is so good so don’t “sleep” on the extras they offer! Pun intended!

My mother bought me the 4 piece sheet set in pewter. I have had the sheets for years now and they are the most comfortable sheets I’ve ever slept in. I had put a pair of old sheets on the bed while I washed my Boll and Branch ones (because I forgot to put them in the dryer in time lol) and my husband and I tossed and turned all night. I had to put my Boll and Branch sheets back on ASAP because they are that comfortable and well worth the money. They get softer every wash also.

I didn’t expect to get a response over the weekend. The person that responded was very friendly and resolved our issue very quickly.

Maeve was kind and helpful in all her interactions with me. UPS did not deliver our order and when I reached out to let Boll & Branch my experience they immediately sent a replacement set of towels. Outstanding customer service and super quick responses. The item is a Christmas gift so time is of the essence and I will have the replacement in time.

I'm my opinion, Boll and Branch has the best customer service I have encountered. Always responsive, kind, and thorough. Thank you!

Elizabeth was friendly and promptly answered my questions I had about a certain pillow.

I received excellent attentive customer service with this company! I had a concern that I emailed and they were extremely attentive and understanding and quickly resolved my issue. I will definitely be referring everyone as well as shopping again!

Boll & Branch has become one of my favorite home brands. The quality of their bedding is truly exceptional—luxuriously soft, durable, and made from materials you can feel good about. Every piece feels thoughtfully crafted, and you can tell they prioritize comfort and longevity.

What really sets them apart, though, is their customer service. They’re responsive, friendly, and always go above and beyond to ensure you’re happy with your purchase. In a world where great service is hard to come by, Boll & Branch really stands out.

If you’re looking for premium bedding that delivers on both quality and experience, I can’t recommend them enough.

Choosing the number of stars for the rating was difficult. For products, I'd give it 5 stars. For the marketing department blowing up my inbox DAILY, and not offering a once a month or once a week option, I'd give them a negative 5 if possible. The same messages over and over and over.... I've ordered wonderful sheet sets twice, but will probably now try Apple Blossom, provided they are moderate with emails.

Maeve was so cool and fantastic in answering specific questions I had re: how “we really missed the buttons on the duvet covers”, but so many folks prefer zippers these days. However, we will see upon receiving our newest Reserve duvet cover set & sleep treats-no doubt it will be a real slice! Best bedding we’ve ever slept in.

I recently became aware of Boll & Branch. Bought a sheet set and LOVED my new sheets. Top quality!
What I really love is B&B doesn’t scrimp on its top sheets. There is a generous length to really tuck the top sheet in at the foot and still have the sheet reach the top of the bed. Other sheet makers usually scrimp here and you can barely tuck the sheet in at the foot!
I just bought another set called Elysian Cotton Cashmere. I can’t wait for them to arrive!
Then I needed help buying a new pillow for hubby. I reached out in the evening and got a response the next morning. Super helpful!
B&B has top quality products and a sales/support team who are the best!
Ohhh, forgot…. I bought a waffle weave blanket that hubby and I just love, love, love. Well, he likes it, but I’m in love! You know men, not quite as effusive over sheets and blankets!
Buy anything from B&B. You won’t be disappointed.

Thanks to Lauren VIP Concierge who offered the original reward…THANK YOU!
And additional applause to Maeve in Customer Service who advised me what colors would work best, and refunded my original order right away, and immediately advised that I could place my new order…BRAVO & THANKS!

It feels like I'm business with a friend rather than a company, they went the extra mile. Not only is the service exemplary, the product is beyond reproach. My son and my grandson slept like babies on the incredibly comfy bedding.

Timely response that was talking to a real person, not a bot. Also good to see Boll & Branch stand by their products quality and customer satisfaction. I have become an even more loyal customer knowing I can count on Boll & Branch to make things right when needed. Thank you!

I had only the best of interactions with Boll and Branch’s line of employees from sales to customer support. In both instances I dealt with individuals who value their work and care for the satisfaction of their customer.

Boll and Branch continues to provide the highest quality in all they do - from the products to the customer service. I so seldom see this level of integrity in large companies. May you always remain this way. I will be a customer for life. I had accidentally ordered the king sheets with standard pillowcases by mistake. One email and within hours I had a reply that king pillowcases were being sent to me. Thank you for sending them, even though it was a mistake on my end. Melissa Segreti

Ok Everyone after 68 years of buying many items for my homes etc
Boll Branch has really excelled on giving shoppers both online and in store great service for a quality product often too many Retailers forgot that principle .Customers enjoy their money but love to be treated like they are valued.Great service is not forgotten at this company in every aspect
Will be Giving my Family their products for Holidays

Boll & Branch has amazing customer service. I had shipping issues, which didn’t seem to be their fault but they resolved my issue as soon as possible. Sierra was wonderful to work with.

I appreciate the boll & branch team hoping to make sure I had the right product - and it’s very high-quality