BOLIA Reviews 

Instead of making subjective comments on my experience, I decided to let the facts speak. I regret for not having taken previous negative reviews seriously and hope to help anyone thinking about making a purchase at Bolia. So here is the story of my purchase of a sofa at Bolia:

- On 28.11.2020 I ordered a Sepia sofa at Bolia Zurich.
- On 20.01.2021 I received my sofa, but the sofa hat a defect and some scratches at its wooden frame.
- On 21.01.2021 I reported the issue including pictures.
- On 12.02.2021 I received an answer from Bolia with two options, one was the replacement of the wooden frame, which I selected. I contacted Bolia via e-mail and asked if the wooden frame would get repaired at our place, as I didn't want the sofa to be picked up and us not having some place to sit for several weeks. I never received an answer to this e-mail.
- On 02.03.2021 I contacted Bolia Customer Care as I hadn’t heard from them, and was offered a new sofa as a replacement for the sofa with the defective frame. I accepted the offer.
- On the same day, I received the e-mail with the new sofa order. I noticed there was a mistake in the color of the wooden frame in the new order, and therefore I contacted Bolia again to correct it. The sofa would be delivered on 31.03.2021.
- On 26.03.2021 I received an e-mail from Bolia with a change in the delivery date. New date: 07.04.2021
- On 29.03.2021 I received an SMS from Planzer (the transporter) with the info that the sofa would be delivered on 31.03.2021, between 09:30 and 11:30. I contacted Bolia and asked which of the two delivery dates was correct, and I was told that the transporter has the right information.
- On 31.03.2021, I was expecting to receive the sofa, which did not happen. I contacted Planzer, who told me that they would clarify it and call me back, which never happened.
- On 07.04.2021, I finally received my sofa. Unfortunately, this was a big disappointment, because the sofa had a feather filling, although it was stated in the order that it should be foam (same as in the initial order). Planzer suggested that we kept the old pillows (foam), which we would have accepted, but:
1. The sofa had a different depth dimension than my initial sofa!
2. The open end of the sofa has a pillow that is fixed / sawn to the sofa, and would be feather.
Based on the above, we kept the first sofa.
- On 15.04.2021, I contacted Bolia Customer Care to discuss about the situation of the 2nd sofa. I was reassured that we would find a solution. I was also told that the sofa model changed in the meantime and no longer offers the foam option or the different sitting depth options and that the Bolia colleague who made the order was probably not aware of that.
- On 28.04.2021, once again I contacted Bolia Customer Care and asked for the current status of my case. I was told that the colleague from Customer Care probably did not address the issue. I was asked, similarly to the previous call, whether a price reduction would be an option for me. I was reassured, once again, that my case would be taken care of immediately. On the same day I received a standard e-mail by Bolia, asking me to provide them photos! Photos of what? Of the first sofa, which I had already sent to them, or of the second sofa, which should be back at Bolia by now?
- I replied with an e-mail, describing the whole story once again, similarly to this review, and I haven’t heard from them since then.

Overall, what was thought to be the purchase of a sofa "manufactured by some of Europe's best manufacturers, thoroughly tested by Bureau Veritas in Germany", as mentioned on Bolia’s website, turned to be a huge trouble. Nobody would pay for a sofa in Bolia's price range to face a situation like this. No design and no quality of materials can compensate for that.

I ordered Scandinavian sofa-bed, however the mattress was not delivered to me. I contacted contact center, however still no feedback where is my mattress and when it will be delivered. Regarding the sofa itself, the fabric sitting a bit loose on the pillow. Also you falling through when you sitting, not very comfortable. maybe it’s because mattress is not inside yet...

Clear and useful website (rare for Swiss based furniture stores) and good customer service for post sale changes too. Very impressed and have already used again.

Beautiful design but terrible customer experience.

I have been trying to contact them via email for over a week now, with no resolution in sight. I've contacted them now at their customer service (+45) 88 96 02 26, and you end up waiting on hold for and unable to speak anyone.

The materials arrived damaged, we immediately reported this. To date we have not received any feedback, aside from, please wait we are busy. After spending CHF2000 on an on-line premium product the after sales service is VERY disappointing . We remain hopeful things will be sorted.

From selection to assembly Bolia provides a great experience.

I ve ordered two identical lounge chairs and one was surprisingly delivered with the wrong color and material.

Great product & excellent customer service

Great service . Friendly staff 😀

I reserved some items, paid it and was suppose to collect from the shop. On arrival they told me the items were not there anymore. That is really disappointing and i wasn't given any notice until i arrive to the shop

Great service by the team in the shop! They were quite amazing and always thinking about us first!

We bought a sofa that was delivered about 2 months ago, Noora model. In just 10 days the sofa showed a very "wavy" surface in every cushion, even after we straighten the fabric and the inside by hand after every use. Considering the value invested, we expected it to look like the sofa on the catalog for at least 5 years. Here is the sequence of complaints:
- 1st email sent to customer service with photo: "you are supposed to rearrange the inside of the cushions every day, to look good" (we already did that)
- Complaint to the sales person: "you were advised that you needed to straighten the cushions. Probably it was the fabric that you chose to cover the sofa. We have not received other complaints, but you have the right to be unhappy. Try to connect again with customer service"
- Call to customer service: "yes, looking at the photos you sent us I can see this is not normal. I will check internally and come back to you"
- 2 weeks later, call customer service again: after them dropping the call three times, finally someone said they would call us back in 15 minutes. 24 hours have passed and no calls received.

We are very unhappy with the sofa and customer service. Did not expect to have issues with it in such short time and receive this type of service.

By far the worst experience I've ever had with a furniture company. A mistake was made with the first order delivery (received only half of the items). When the final item arrived, there was a defect on one of the plates to attach the legs to the table. No response yet from customer service, still waiting since 10 days! I didn't see the fine print about having to assemble the table myself (which I wouldn't expect for items at this cost). Extremely unprofessional and a big disappointment. I would avoid this company.

We generally like the Scandinavian design and find the selection at Bolia very nice. However, the quality is far away from good. The recent couch we bought was uneven and the seam already teared after one week in use. The customer center had almost three weeks to answer to our complaints. After insisting that one of the modules was uneven Bolia agreed to replace the bad delivered quality. Great design, premium prices but really bad quality. This experience was really disappointing. We will definitely not go back to Bolia.

Very bad response time.
Article damaged and no response for over 2 weeks now

I bought a couple of Vases and other Glassware items that were on sale and reduced in price. When I picked them up though, all of them showed faults. From being chipped and cracked to being wrongly produced so that a lid wouldn't fit the container..I don't understand how any of these items could have cost the full amount. And it doesn't make me trust into the quality of any other products that Bolia sells. It only said they were on sale, not because they're damaged....
I also bought bedsheets which luckily were all fine. Not sure I'd buy there again, and certainly not at full price.

1. I was given a wool cleaner instead of wood cleaner I paid (which I didn’t notice until I put it on the chair and was surprised it was coloring the wood a bit). Had to go back to give it back and get the proper cleaner

2. I bought two Outlet chairs, wooden full price more than 700chf a chair and paid 299chf instead. I unfortunately dropped one of the two In the floor when taking them home (completely my fault). It broke instantly. I find these a bit poor quality compared to what you would expect for a chair at this price.

Lovely products, but incompetent sales staff in shop. Will in the future only order online, as the delivery was quite fast.

The manager, Aurélie Caloini, of the Bolia store in Lausanne, Switzerland, is extremely helpful and efficient. Nothing is too much trouble.

Many thanks