BOLIA Reviews 

1,534
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more

Company replied

Rated 5 out of 5 stars

The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more

Company replied

Rated 4 out of 5 stars

No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more

Company replied

Rated 5 out of 5 stars

The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to... See more

Company replied

Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories
  4. Living Room Furniture Store
  5. Outdoor Furniture Store
  6. Sofa Store

Written by the company

Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,534)

327 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The experience was excellent as both…

The experience was excellent as both consultants were very nice welcoming and understood my needs quickly, which helped to find best solution for the orders. Additionally reassured the color of the carpet by showing examples.

Really satisfied ! Felt like could not choose while online and having them advised me, all felt easy and smooth!

27 September 2025
BOLIA logo

Reply from BOLIA

Hi Kamile,

Thank you so much for your kind words! We’re delighted to hear that our team could make the process smooth and help you find the perfect solution. We truly appreciate your feedback and look forward to welcoming you again.

Best regards,
Anna, BOLIA

Rated 5 out of 5 stars

Great sofas and customer service

We bought a sofa and it is amazing, worth its price. The 5 stars though, are especially due to a very good customer service: we had an issue at some point with the fabric we chose and they immediately proposed to send a new couch without additional costs.

31 May 2025
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Reply from BOLIA

Hi Riccardo,

Thank you for your kind words, we truly appreciate it. We’re also happy to hear that you’re enjoying your new sofa and that we could help resolve the issue!

Best regards,
Anna, BOLIA

Rated 1 out of 5 stars

No possibility to get the order…

No possibility to get the order delivered in the Bolia local shop. Delivery timeline not respected.

18 August 2025
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Reply from BOLIA

Hi Nathalie.

We’re sorry, but it’s not possible to have the order delivered to a local Bolia store, and we also regret that the delivery timeline was not respected.

We have sent you an e-mail.

We truly appreciate your understanding and patience.

Best regards,
Nikki, BOLIA

Rated 5 out of 5 stars

Salesperson was excellent

Salesperson was excellent, delivery is much quicker than a lot of other furniture stores. Very happy.

17 July 2025
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Reply from BOLIA

Hi Silvana,

What a wonderful review — thank you!

We're delighted that you had such a great experience at BOLIA! 🌞

See you soon,
Nikki, BOLIA

Rated 5 out of 5 stars

Great furniture and an incredibly…

Great furniture and an incredibly helpful staff! Especially great to pick up some summer sale items! Will definitely be back for more.

8 July 2025
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Reply from BOLIA

Hi Robert. Thank you so much for your positive review!

We're thrilled you loved the furniture and found some summer sale gems 🌞

We are looking forward to welcome you back! 💛

Best Regards,
Nikki, BOLIA

Rated 5 out of 5 stars

She was helpful

She was helpful, friendly, timely

6 July 2025
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Reply from BOLIA

Hi Yan, thank you so much for your kind words and positive review. 😊

Best Regards,
Nikki, BOLIA

Rated 5 out of 5 stars

100% recomendable

The person who take care of me while at Bolia to buy a couch was extremely competent, multi lingual and very nice person. I will recommend without any question to go Bolia for the product they offered and for the competency of the professionals who work there

6 July 2025
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Reply from BOLIA

Hi Felipe. Thank you so much for your kind words!

We're thrilled to hear you had such a great experience and truly appreciate your recommendation.

You're always welcome at BOLIA!

Best regards,
Nikki, BOLIA

Rated 5 out of 5 stars

Excellent customer service

Carla was very interested in what was important to me, informed herself about the various options and then made specific suggestions. She took a lot of time to choose the right furniture with me. And the result was a beautiful sofa that suits me and that I really like.
Thank you very much Carla!

26 June 2025
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Reply from BOLIA

Hi Renate
Thank you so much for your kind words and for taking the time to share your experience!

We're thrilled to hear that Carla took the time to understand your needs and guided you thoughtfully through the options.

It’s wonderful to know that you found the perfect sofa and that you're happy with the result.

Best regards,
Marianne, BOLIA

Rated 5 out of 5 stars

Why I Keep Coming Back to Bolia

What always brings me back to Bolia—besides the amazing pieces—is Katia’s warm support. She’s always incredibly kind and attentive, and that truly makes all the difference.

26 June 2025
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Reply from BOLIA

Hi Ana
Thank you so much for your positive feedback about our colleague.

We're delighted to hear that Katia is providing the support you need and that you're enjoying our products.

Best regards,
Marianne, BOLIA

Rated 1 out of 5 stars

I have yet received nothing

I have yet received nothing, the client service is not responding my mail that I have sent they said they will respond berweeen 12 days… actually it was a fast little order nothing complicated and it seems like it come from Australia or I don’t know… this is not normal that I have to run after to have informations.

6 June 2025
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Reply from BOLIA

Hi Louana

We apologize for the slight delay in processing your order.

I can confirm that your order is currently being processed and will be shipped very soon.

Additionally, my colleague has reached out to you via email.

Please feel free to respond to that message if you have any further questions.

Best regards,
Marianne, BOLIA

Rated 5 out of 5 stars

Very good products quality

Very good quality and product designs. Excellent service provided by knowledgeable and friendly staff.

15 May 2025
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Reply from BOLIA

Hi Intisar. Thank you very much for your positive review!

We're delighted to hear about your positive experience.

Hopefully we will see you again soon! 🌞

Cheers,
Nikki, BOLIA

Rated 5 out of 5 stars

Wonderful service and experience!

Jonik gave us a wonderful exper. He had knowledge of colours and textures and he could help us really well. Thank you!

11 May 2025
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Reply from BOLIA

Hi Nidhi. Thank you so much for your kind words!

We're thrilled to hear that Jonik provided you with such a great experience and could assist you with his knowledge of colours and textures.

We’ll be sure to pass on your lovely feedback to him!🌞

Kind regards,
Nikki, BOLIA

Rated 1 out of 5 stars

Changed delivery date by 1 month.

Changed delivery date by 1 month.

2 December 2024
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Reply from BOLIA

Hi Tracy, thank you for your review.

We apologize for the inconvenience regarding the delivery date.

Due to the high volume of orders and the increased pressure before Christmas, there has unfortunately been a delay.

We understand that you need the sofa before Christmas.
I have sent you an email so we can discuss the matter further.

Best regards,
Negar, BOLIA

Rated 5 out of 5 stars

Satisfied

Very polite and helpful shop assistant

1 December 2024
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Reply from BOLIA

Dear ARGYRIOS,
Thank you for the comment. We are happy to hear that your visit to our store was a good experience. You are always welcome to stop by and find inspiration for you home interior.
Best regards, Randi/BOLIA

Rated 5 out of 5 stars

It was a wonderful shopping experience

It was a wonderful shopping experience, giving much attention to my personal preference. Thank you.

29 November 2024
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Reply from BOLIA

Dear Trish,
Thank you for your comment. We are happy to hear that you had a good experience in our store and hope to see you again soon.
Best regards, Randi/BOLIA

Rated 5 out of 5 stars

Beautiful spaces

The showrooms showcase the furniture exceptionally and are warm and inviting spaces. The staff are knowledgeable and helpful when required but equally give you the space to contemplate potential purchases.

14 November 2024
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Reply from BOLIA

Hi there, and thank you so much for your positive review! 😊

We're thrilled to hear that you had such a great impression of our showroom and enjoyed excellent service from our staff.

We are looking forward to welcoming you in BOLIA again soon!

Cheers,
Negar, BOLIA

Rated 5 out of 5 stars

great service

great service, very competent employees

3 November 2024
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Reply from BOLIA

Hi Mrs BR and thank you so much for your positive review!

We look forward to seeing you again in BOLIA soon 😊

Cheers,
Negar, BOLIA

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