Product is fine but delivery let them down. They claim they will deliver to the room of your choice. The delivery was operated by a 2 man crew who arrived in a rental van. They dropped the boxes in th... See more
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Suite à la newsletter des French Days, je n'arrivai pas à obtenir la réduction promise via le site Internet. J'ai donc contacté l'assistance Bobochic via leur WhatsApp officiel, et j'ai été pris en ch... See more
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I am ordering this sofa bed for delivery to a third-party who will be recovering it. My reupholster made some inquiries to your company about details on how it arrived and how much fabric it would t... See more
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my bed arrived damaged and i was fearing a painful process to get it sorted. however it was the complete opposite! Marie was extremely helpful and accommodating to resolve my issue. the broken bed was... See more
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Company details
About bobochic paris
Written by the company
À propos de BOBOCHIC PARIS
Créée en 2015, BOBOCHIC PARIS est une marque d’ameublement française. Cette marque conjugue élégance, confort et innovation pour transformer les intérieurs en véritables cocons de style et de convivialité. Forte d’un savoir-faire artisanal et d’une expertise reconnue, BOBOCHIC PARIS propose des meubles qui allient esthétique et fonctionnalité.
BOBOCHIC PARIS se distingue donc par une grande variété de produits, pensée pour répondre à toutes les envies déco. Que vous soyez plutôt adepte du style scandinave, contemporain ou classique chic, BOBOCHIC PARIS crée des pièces uniques qui subliment chaque espace de vie. Des canapés aux lits élégants, en passant par les tables et les accessoires décos (comme les tapis ), chaque produit reflète un souci du détail et une quête de perfection.
Enfin, sachez que chez BOBOCHIC PARIS la qualité est une priorité. Tous les matériaux utilisés (le bois massif, le travertin, le marbre, le métal et bien plus encore) sont rigoureusement sélectionnés pour garantir durabilité et beauté. La marque s’engage également dans une démarche responsable en privilégiant des procédés de fabrication respectueux de l’environnement.
En choisissant BOBOCHIC PARIS, vous optez pour un mobilier pensé pour durer, à la fois pratique et raffiné. Qui plus est, notre service client sera toujours à votre disposition pour trouver des solutions adaptées à vos besoins. Après tout, votre satisfaction est au cœur de nos priorités.
Créée en 2015, BOBOCHIC PARIS est une marque d’ameublement française. Cette marque conjugue élégance, confort et innovation pour transformer les intérieurs en véritables cocons de style et de convivialité. Forte d’un savoir-faire artisanal et d’une expertise reconnue, BOBOCHIC PARIS propose des meubles qui allient esthétique et fonctionnalité.
BOBOCHIC PARIS se distingue donc par une grande variété de produits, pensée pour répondre à toutes les envies déco. Que vous soyez plutôt adepte du style scandinave, contemporain ou classique chic, BOBOCHIC PARIS crée des pièces uniques qui subliment chaque espace de vie. Des canapés aux lits élégants, en passant par les tables et les accessoires décos (comme les tapis ), chaque produit reflète un souci du détail et une quête de perfection.
Enfin, sachez que chez BOBOCHIC PARIS la qualité est une priorité. Tous les matériaux utilisés (le bois massif, le travertin, le marbre, le métal et bien plus encore) sont rigoureusement sélectionnés pour garantir durabilité et beauté. La marque s’engage également dans une démarche responsable en privilégiant des procédés de fabrication respectueux de l’environnement.
En choisissant BOBOCHIC PARIS, vous optez pour un mobilier pensé pour durer, à la fois pratique et raffiné. Qui plus est, notre service client sera toujours à votre disposition pour trouver des solutions adaptées à vos besoins. Après tout, votre satisfaction est au cœur de nos priorités.
Un service client à votre écoute !
Written by the company
- Notre service client, c’est une équipe de conseillers passionnés, 100% basés en France, prêts à vous accompagner avec le sourire ! On est là pour vous, du lundi au jeudi de 9h à 18h, et le vendredi jusqu’à 17h, par mail ou par téléphone. N’hésitez pas, à nous contacter !
Contact info
Paris, France
- bobochicparis.com
4.3
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from bobochic paris
Bonjour Hubert !
L’équipe Bobochic tient à vous remercier sincèrement d’avoir pris le temps de partager votre expérience positive avec nous.
Votre avis chaleureux nous touche et nous sommes ravis de savoir que vous avez apprécié nos produits et services.
En espérant que votre produit embellira votre intérieur pendant de nombreuses années !
Très bon week-end à vous !
Anaïs, Service Clients Bobochic
TRES BON SITE
3 April 2024
Reply from bobochic paris
Bonjour David !
L’équipe Bobochic tiens à vous remercier sincèrement pour avoir pris le temps de partager votre expérience positive avec nous.
Votre avis chaleureux nous touche et nous sommes ravis de savoir que vous avez apprécié nos produits et services.
Chez Bobochic, notre priorité absolue est la satisfaction de nos clients, et c'est pourquoi nous nous efforçons constamment de fournir des produits de qualité et un service exceptionnel.
Savoir que nous avons pu répondre à vos attentes est une source de grande satisfaction pour toute notre équipe 😊
Votre avis positif nous encourage à poursuivre nos efforts pour offrir des expériences encore meilleures à nos clients.
En espérant que votre produit embellira votre intérieur pendant de nombreuses années !
Très belle semaine à vous !
Anaïs, Service Clients Bobochic
Reply from bobochic paris
Bonjour Adeline !
Nous vous remercions chaleureusement pour votre retour positif et pour avoir pris le temps de partager votre expérience.
Nous sommes ravis d'apprendre que vous êtes satisfait de votre achat et que nous avons pu répondre à vos attentes.
Chez Bobochic, nous nous engageons à offrir à nos clients des produits de qualité et un service client à l'écoute, car votre satisfaction est au cœur de nos priorités.
Votre avis est très important pour nous car il nous aide à maintenir nos standards de qualité élevés et à nous améliorer continuellement.
Nous espérons avoir le plaisir de vous servir à nouveau dans le futur.
Merci encore pour votre soutien et votre confiance.
Bonne journée à vous et à bientôt chez Bobochic !
Anaïs, Service Clients Bobochic
Reply from bobochic paris
Bonjour Nathalie !
Nous vous remercions chaleureusement pour votre retour positif et pour avoir pris le temps de partager votre expérience.
Nous sommes ravis d'apprendre que vous êtes satisfait de votre achat et que nous avons pu répondre à vos attentes.
Chez Bobochic, nous nous engageons à offrir à nos clients des produits de qualité et un service client à l'écoute, car votre satisfaction est au cœur de nos priorités.
Votre avis est très important pour nous car il nous aide à maintenir nos standards de qualité élevés et à nous améliorer continuellement.
Nous espérons avoir le plaisir de vous servir à nouveau dans le futur.
Merci encore pour votre soutien et votre confiance.
Belle journée à vous et à bientôt chez Bobochic !
Anaïs, Service Clients Bobochic
Reply from bobochic paris
Bonjour Céline !
Nous sommes ravis de savoir que votre expérience sur notre site a été simple et rapide.
La facilité et la rapidité sont des aspects importants pour nous, et nous sommes heureux que cela ait contribué à votre satisfaction.
Si vous avez d'autres commentaires ou besoins à l'avenir, n'hésitez pas à nous faire part de vos retours.
Nous sommes là pour rendre votre expérience aussi agréable que possible.
Merci de votre retour positif et à bientôt sur notre site !
Belle journée à vous :)
Anaïs, Service Clients Bobochic
Reply from bobochic paris
Bonjour Nelson !
Merci infiniment pour vos compliments !
Nous sommes ravis que notre site vous plaise.
Votre satisfaction est notre priorité, et nous sommes là pour rendre votre expérience aussi agréable que possible.
Merci encore pour vos encouragements !
A bientôt chez Bobochic :)
Anaïs, Service Clients Bobochic
With the website
With the website, it was a good experience. Although it would be nice to have an English version of it.
24 February 2024
Reply from bobochic paris
Hello Andre!
We sincerely thank you for your positive feedback on your experience with our website.
We are delighted to hear that you had a good sailing experience.
We take your suggestion for an English version of the site into account and will forward it to our teams.
The satisfaction of our customers is our priority, and we are constantly listening to feedback to improve our services.
If you have any other comments or suggestions, please let us know. We are here to give you the best experience possible.
Once again, thank you for your positive feedback. We look forward to serving you again in the future.
Have a nice day!
Anaïs, Bobochic Customer Service
Worst customer experience of my life
I am only giving a single star as it is not possible to give zero stars. First, I was emailed that the sofa had been damaged in transit, then when it was finally confirmed that the sofa had not been damaged, the delivery staff were aggressive and incredibly rude. In the end I had to ask friends to come and help me move the sofa. I returned the sofa because the delivery process was so terrible that I was totally disgusted with this company, and did not want this company to have my money. In order to process the refund, it took three weeks, and I had to chase the customer services staff on at least two occassions. I WOULD NOT RECOMMEND DEALING WITH THIS COMPANY. THIS IS TRULY THE WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD.
6 February 2024
Unprompted review
Reply from bobochic paris
Hello Scott!
The Bobochic team thanks you for your feedback regarding your shopping experience.
After a thorough analysis of your file, it seems that the communication regarding the damage to your sofa during transport was disappointing. Subsequently, we recognize that the behaviour of the delivery staff was unacceptable and is below our service standards. We deeply regret any inconvenience this may have caused you.
I am pleased to inform you that our customer service team has responded to your concerns. Currently, we are waiting for the return of the carrier concerning this dispute.
We understand the importance of early resolution and assure you that we are actively monitoring the situation to expedite the process.
We sincerely apologize for the inconvenience caused.
We appreciate your feedback and are committed to implementing measures to prevent such problems in the future.
Your satisfaction is our top priority!
Thank you for your patience and understanding throughout the process.
Thank you for bringing this matter to our attention and we hope to have the opportunity to restore your confidence in our services in the future.
Have a nice day!
Anaïs, Bobochic Customer Service
Reply from bobochic paris
Bonjour Shayan !
Nous sommes ravis que vous ayez apprécié notre service :)
Merci infiniment pour vos mots chaleureux.
Si vous avez d'autres retours ou besoins à l'avenir, n'hésitez pas à nous faire signe.
Nous sommes là pour vous aider.
Merci beaucoup et à bientôt !
Anaïs, Service Clients Bobochic
As per the website, no surprises
Easy to select with all the dimensions and spec. Delivery always a challenge but that s what happen when you outsource.
31 January 2024
Reply from bobochic paris
Hello Remy!
Thank you for your positive feedback on our selection process, especially regarding the dimensions and specifications of the products. We are delighted to know that you find our site user-friendly for your choices.
We understand that sometimes delivery can be challenging. We continually strive to improve our delivery processes to provide a smoother experience for our customers.
Your feedback is valuable and contributes to our continuous improvement.
Thank you for your understanding and continued support. We are here to provide you with the best shopping experience possible.
Have a nice week!
See you soon at Bobochic:)
Anaïs, Bobochic Customer Service
The product range is good
The product range is good. I am yet to receive my bed that I ordered online. Transport charges are high. Would have been great if installation was included.
26 January 2024
Reply from bobochic paris
Hello Muskan!
The Bobochic team thanks you for your positive feedback regarding our product range. We are delighted to know that you have found items you like.
Regarding your remark on transport costs, we understand that this can be an important aspect when buying online. We are always listening to feedback from our customers, and we will take your suggestion into consideration.
As for the delivery of your bed, we understand your impatience.
If you have any specific questions about the status of your order or need assistance, please do not hesitate to contact us directly.
We appreciate your feedback that helps us improve our services, and we hope that, despite these points, your overall experience with our product will be positive.
Thank you for your trust, and we look forward to fully satisfying you with the delivery of your bed.
Very nice day to you:)
Anaïs, Bobochic Customer Service
Meuble TV à 49€ mais qui vaut vraiment…
Meuble TV à 49€ mais qui vaut vraiment ses 49€. Porte fendue au vissage !!! Meuble en papier à cigarettes 😁 Mais bon il fera l'affaire. Par contre la table basse impeccable.
7 January 2024
Reply from bobochic paris
Bonjour Michael,
Nous sommes navrés de lire que votre produit se soit cassé lors du montage de celui-ci. Nous constatons que vous n’avez pas contacté le service client à ce sujet, n’hésitez pas à nous contacter afin que nous puissions discuter des solutions à vous apporter.
Je vous souhaite une excellente journée,
Ohrélien, service clients Bobochic Paris
Delivery takes SO long and NO communication!
Ugh, so many issues. Yes, their stuff is cute and stylish but good luck getting a delivery in ANY semblance of the time they promise.
I ordered a Kasha buffet in JUNE 2023. I'm still waiting for the front piece. 2 of 3 boxes were delivered in July and by August, I realized a piece was missing. It took a month for them to agree to replace the missing parts. So, that was "ordered" on Sept 28th. It's January 21st and I still don't have the piece and there is NO communication. on the website, it finally says that it's completed the "in preparation" stage, but no communication regarding delivery at all. 4 months. This is ridiculous.
Really wouldn't order from this company if I were you.
21 January 2024
Unprompted review
Reply from bobochic paris
Hello Beth!
The Bobochic team thanks you for your feedback regarding your experience.
We understand your frustration and are sincerely sorry for the inconvenience you have encountered with your order of the KASHA buffet. We regret that the delivery did not meet your expectations and that the communication on the status of your order was unsatisfactory.
After analyzing your file, we see that we have provided you with a response to your request.
We are currently awaiting your return to further understand the current situation and take corrective action. We recognize that the 4 month delay is unacceptable, and we are committed to solving this problem satisfactorily for you.
We understand that communication has been a weak point in this experience, and we are actively working to improve our processes to avoid such incidents in the future.
Thank you for giving us the opportunity to resolve this issue, and we are willing to do everything we can to restore your confidence in our company.
We wish you a pleasant day!
Anaïs, Bobochic Customer Service
Paying shipping for each item
Paying shipping for each item when I'm ordering three units from the same product line is insulting. I should not be paying €200+ in shipping for anything in 2024 when I'm ordering over €1000 worth of products.
14 January 2024
Reply from bobochic paris
Hello Ian,
I hope you are well
We are very sorry for the inconvenience.
Here at Bobochic, the price of the delivery is determined not by the amount of products you have in your basket but by the weight of your order.
Wishing you a very nice day,
Ohrelien, Bobochic Paris customer service.
Poor quality and disgusting client service
We ordered few month ago. When the couch arrived we notified that it was not build correctly and missing stuffing
We called true client service that told us they will send the picture and video to the manufacturer
6 weeks after, they are telling us their affording to them, there is no isssue.
We then asked to return the couch and now they are saying that we passed the 14 days delay
What a shame on you. For this price the quality is just a robbery !
30/01/2024
Following Bonochic respond:
No, the customer service didn’t help at all, the answer she gave me is that I can pay 180 euros to return the couch . I’m sorry but that is not a good customer service, good customer service is to send a quality couch for the money I paid and not to pay 2 time shipping and to stay without a couch. End of day I will not order again from BOBOCHIC and recommend all others not to do so.
I would be happy if you will contact me to discuss about sending a new couch and taking back the defect one without any additional shipping cost.
I’m waiting for your comment.
17 November 2023
Unprompted review
Reply from bobochic paris
Hello Zohar!
The Bobochic team would like to apologize for the inconvenience you encountered with your order.
Your satisfaction is our priority, and we deeply regret that your experience was not up to your expectations.
After a thorough analysis of your file, we find that our customer service took into account your requests regarding the problem with your sofa, and that we are feedback from you.
Nevertheless, we are sorry for the delay of 6 weeks in processing your request to the manufacturer. This does not reflect our service standards, and we apologize for this extended wait.
We are committed to addressing this issue in a fair and transparent manner.
We understand that this has caused inconvenience and we are determined to rectify the situation.
We remain at your disposal to discuss the best way to resolve this issue and to address any concerns you may have.
Again, please accept our apologies for the inconvenience.
We are committed to providing an exceptional customer experience and we are actively working to solve your problem.
Have a nice week!
See you soon we hope:)
Anaïs, Bobochic Customer Service
Reply from bobochic paris
Hello!
The Bobochic team thanks you for your return.
We sincerely apologize for the inconvenience you experienced with your delivery.
We investigated your case and a response was provided to your original request. We are waiting for your return to resolve your dispute as soon as possible.
Your feedback is essential to us, and we thank you for your patience.
We appreciate your understanding, and look forward to helping you resolve this issue to your satisfaction.
Spend a pleasant day, and beautiful Christmas!
Anaïs, Bobochic Customer Service
good quality fair price
14 December 2023
Reply from bobochic paris
Hello Chris!
Bobochic team thanks you for your kind words!
We are delighted to hear that you have found our products of good quality and fair price.
Your satisfaction is our priority, and we appreciate your positive feedback.
If you have any further comments or suggestions, please let us know. We look forward to serving you again in the future.
Have a great holiday season:)
Anaïs, Bobochic Customer Service
Absolutely Terrible Experience
Absolutely Terrible Experience - Do NOT Trust This Company!
I cannot express how disappointed I am with this company. We paid in full for a couch and bed, and over 2 1/2 months later, we're still waiting. Every time we inquire about our order, they claim to contact the delivery company, but it's just a runaround. No one knows where our package is, and it's been a month with no updates.
Getting in touch with them is a nightmare. Be prepared to waste at least 30 minutes on hold every time you call. The lack of communication and accountability is appalling. Save yourself the frustration and find a more reliable company for your furniture needs. This has been a regrettable experience, and I wouldn't wish it on anyone.
14 December 2023
Unprompted review
Reply from bobochic paris
Hello!
Bobochic team thanks you for your feedback:)
I want to sincerely apologize for your extremely frustrating experience with our company, and I understand your disappointment. It is distressing to hear about the delays and lack of communication you have encountered regarding your order.
I want to assure you that we take your concerns very seriously.
After reviewing your file, I note, unfortunately, that we are still waiting for a response from the carrier.
Rest assured that we are actively working to resolve this issue.
Thank you for your patience and willingness to bring this matter to our attention. We continue to work diligently to rectify the situation and provide you with the service you deserve.
Your satisfaction is of the utmost importance to us.
Have a great holiday season:)
Anaïs, Bobochic Customer Service
La belle promo black week -10% mais…
La belle promo black week -10% mais livraison à presque 200€ 🙄🙄
27 November 2023
Unprompted review
Reply from bobochic paris
Bonjour Filipa,
L'équipe Bobochic vous remercie d'avoir pris le temps de partager votre avis avec nous.
Nous sommes ravis de savoir que vous avez apprécié la qualité de nos produits et le service de nos vendeurs :)
Nous ne pratiquons aucune promotion trompeuse. Lors de l'opération Black Week, nous avons accordé une réduction de 10% sur l'ensemble de notre site. Conformément à notre engagement envers la transparence, nous avons choisi de ne pas inclure les frais de livraison dans le prix de nos produits. Ces frais sont calculés en fonction du poids des colis, afin d'assurer une clarté totale vis-à-vis de nos clients.
Merci encore pour vos commentaires, car ils nous aident à nous améliorer constamment.
Nous espérons avoir l'occasion de regagner votre confiance à l'avenir.
Bonne journée et à bientôt !
Anaïs, Service Clients Bobochic
Bon service client
10 November 2023
Reply from bobochic paris
Bonjour Serop,
L'équipe Bobochic vous remercie sincèrement d'avoir pris le temps de partager votre expérience positive avec notre service client. Nous sommes ravis de savoir que vous avez trouvé notre service client à la hauteur de vos attentes.
Chez Bobochic, nous nous efforçons constamment de fournir un service client de qualité, et c'est toujours gratifiant de recevoir des retours positifs de la part de nos clients. Nous mettons tout en œuvre pour assurer une assistance rapide, efficace et courtoise à chacun de nos clients.
Nous sommes impatients de vous servir à nouveau à l'avenir.
Très belle journée à vous :)
Anaïs, Service Clients Bobochic
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