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Boatflex has gone through a complete relaunch in august 2022, presenting a brand new state-of-the-art website and app solution, making boat rental easy and accessible - right in your pocket. We have gone from being a traditional boat rental platform, to being one of the top players on the international market for renters and boat owners. You can safely and securely rent a boat or rent out your boat with us. We have created new never seen before features, such as Boatflex SmartBooking, allowing renters to send out open booking requests for boat owners instead of using hours and hours searching for the right match. This way we pass the ball to the boat owners, and allow them to take action and respond to the renters' wishes and needs. Statistics show that more than half of the renters find a match that's better than what they were able to find themselves, without even spending much time on it. It's innovative, it's easy and it's smart. The boat rental report is our safety net for both renters and boat owners. The report is filled out before and after the rental, giving complete safety to both parties that everything is exactly the way they were described to be. In case of an injury, you will always have your boat rental report to rely on. That's how we secure a smooth process for everybody. Boatflex is both for renters, private boat owners and charterers. Our motto is #sailingisliving - because we believe creating unique memories at sea with your chosen ones creates great value in your life. That is why we give our Boatflexers access to more than 15.000 boats, both close to their homes and on their vacation - the majority of which can be rented in combination with hiring a captain, so everyone is able to dip their toes into the welcoming waters of the sailling community. The course has been set - we have a fully strategic focus on creating unique sailing experiences all over Europe, making Boatflex Europe's #1 boat rental platform. Sailling is living, and with Boatflex, sailing is for everyone.
Dalumvej 16, 5250, Odense SV, Denmark
Was surprised how easy it is to use. Not the last time I'm doing this. Thanks!
Reply from Boatflex
Hello Vincent.
Thank you for your rating. We are happy to hear that you found our platform easy to use.
Have a great day!
Best,
Boatflex
I have booked a boat for the summer holidays in Spain. Super easy and great service! We are looking forward to the holiday and the boat trip :)
Reply from Boatflex
Hello Henrik.
Thank you for your kind words. We hope you will have a great trip at sea!
Best,
Boatflex
Jeg lejede 2 både oktober. Bookingen og overdragelse gik perfekt. Udlejer som er boatflex selv var meget behjælpsomme. Dog efter lejen er afsluttet bliver jeg 3 dage senere ringet op og bliver fortalt at jeg har ødelagt skruen, samt beskyttelsen. Ny til både som jeg er, tager jeg det for gode vare. Og får tilsendt et billede af påstået skade. Men efter at havde vist det til flere kyndige siger alle at skaden umuligt kun kan være 3 dage gammel. Boatflex trækker straks 10.000DKK fra min konto, uden at give noget førbillede som beviser jeg har påført skaden, eller pris på reparation.
I en hel måned forsøger jeg løbene at skrive for at spørge til processen, men uden svar.
Først efter en måned bliver jeg svaret med at jeg nok skal få beviser og pengene tilovers for reparationen tilbage, når de engang får vurderet skaden, hvilket endnu ikke er sket, men at det vil ske indenfor få dage. Jeg skriver nu dette godt 8 dage efter den besked. Med stadig 10.000kroner ude at svømme, uden bevis på at jeg har påført skaden en måned efter. Råd herfra, hvis i vælger at leje fra boatflex så få et billede af udlejer af båden der ligger under vand, så de ikke også kan snyde jer.
I’ve rented 2 boats in October. The booking and booking went perfectly well. Boatflex was renters themselves and was very helpsome. Though 3 days after my rent is Boatflex contacting me saying I destroyed one of the boats screws and its protection. Green as I am at boats, I trusted them. I get sent pictures of the damage. But after shoving it to several more knowledgably sailors, I get told that the damage is way older than 3 days. Boatflex takes 10.000DKK/1350EUR from my account. Without giving any evidence of the boats condition before my rental, proving that I did the damage, and without any estimate or price for the repairs. A month passes with me regularly writing, asking for any updates, but without any replies. Finally, after a month I get the message that I will receive the evidence alongside with the money left after reparations, after they get the damage assessed. And that it would happen within the next couple of days. I’m writing this 8 days later, still with 10.000DKK/1350EUR out of my pocket. Still without evidence that I damaged the boat. A word of advice from here. Get a picture from renter of the underwater side of the boat, so they can’t cheat you like they did me.
Reply from Boatflex
Hej Magnus
Vi er super kede af at du føler du har haft en dårlig oplevelse på vores platform.
Hos Boatflex forsøger vi altid at give den bedst mulige service. Men det er desværre ikke altid muligt at gøre alle parter tilfredse.
Det er vigtigt for os at understrege at såfremt en skade sker under en udlejning så trækker vi altid lejers depositum og behandler herefter sagen hurtigst muligt.
Dette sker for at sikre at både lejer og udlejer er trykke i en eventuel skadessag.
Du er meget velkommen til at kontakte os på Support@boatflex.com såfremt du har kommentarer eller spørgsmål.
Du kan altid komme i kontakt med Boatflex på enten vores supportchat, email eller telefon.
Bedste hilsner
Boatflex
I rented a boat from Boatflex at my birthday, and with great success! We were a couple of friends who sailed around the port of Copenhagen for 5 hours. The boat worked perfectly all the way and contributed greatly to the best day one could wish for. Good service throughout the process. Can definitely give my warmest recommendations to this company!
I've rented my boat on Boatflex platform and received no support from them when we came across an issue with renter. We even agreed on solution with renter and they overulled it.
They is just an office with no real people behind. I never knew a name of a person that I am speaking to. How would someone trust them with expensive boat?! That must be a joke.
They provide no useful support for hefty fees that they charge! Read the reviews please before trusting them. Despite first ones that they wrote themselves of course!
Just remember that if you are renting the boat with them you have no power over your ownership anymore! And to get money from them is another story...
Reply from Boatflex
Thanks for your review, Martin.
As a platform, we are very eager to follow our own guidelines and make sure that we always follow then to the point so that we always stay objective.
For being able to rent out a boat on Boatflex we have some demands for our boat owners.
One of them is that your boat engine needs to be fully functional and reliable.
In this case, you as a boat owner rented out a boat where the engine was not fully functional and unreliable. Therefore there was a mutually agreed appointment from you and the renter to have a boat mechanic to check if there was an issue.
The mechanic stated that the engine was not fully functional and therefore not able to sail under our platform conditions. The statement said that the engine was not reliable and that the engine let out gas into the cabin when started.
This is luckily for us a rare coincidence. But not the less wee still have the same statement that the boat needs to be fully functional when rented out on Boatflex.
The renter had for the days he obtained the boat several issues with the engine and was not able to use the boat for its full purpose.
The boat owner always has full ownership over its rentals. But when something is happening that affects the rental then we as a platform will always look into the case and solve it after our guidelines.
Best from Boatflex
Peter
We had a very bad experience with a boat we rented through Boatflex that did not have motor power to sail the boat forward. and since we no longer would sail in the boat the owner promised to come by and check the boat. after 3 days in the harbour and no owner - we went home again and contacted boatflex :( -
Who had no service at all- very bad experience – OMG?
We tried to get our money back but neither the owner nor the boatflex would help us. And we ended up in a settlement with a lawyer. very bad character in this case, unfortunately -.
Vi havde en dårlig oplevelse med en båd vi lejet igennem Boatflex, der ikke havde motor kræft til at sejle båden fremad. og da vi ikke ville sejle mere i båden lovet ejer at komme forbi og kontrollere båden. efter 3 dagen i havnen og ingen ejer - tog vi hjem igen :( - Vi forsøgte at få vores penge tilbage men hverken ejer eller boatflex ville hjælpe os. og vi endte i et forlig med advokat. Jeg kan derfor ikke anbefale hverken boatflex der viste mega dårlig karakter i denne sag. Desværre -. -
Reply from Boatflex
Hi J.Lyp
We are of course sorry that you had a bad experience with booking a boat through us. But our support team has a different experience of the even. But we do recognize that you rented a boat 29/6-6/7-2019.
In which under the weather circumstances were about 22 MPH and at most 38 MPH ( 10-12 M/S and at most 16-17 M/S). Feel free to check the weather conditions at DMI again for a reminder.
The boat owner had rentals before and after your booking and there was nothing but positive reviews and a boat that worked great. Feel free to check Sam Sam in Odder at Boatflex.
This boat owner have had and still has a lot of bookings in 2020 with happy renters.
But of course, if you rent a boat and the weather is harsh then it can be hard to sail, and sometimes you will be forced to stay in the harbor.
But none the less we are very sorry to see that it ends out in a complaint from your side. Even though the boat owner and Boatflex tried to compensate you and give half of the rental fee back. Only because the weather was bad. Even though we are not obliged to do anything but let you pay the entirety of the fee, you were still not satisfied with our service.
When you choose to rent a boat it is up to you to make sure, that you are able to sail and check the weather forecast. We as Boatflex and our boat owners can of course not be held responsible if the weather is harsh, and forces you to stay in the harbor. But the owner showed goodwill and tried to offer you half the rental back because of the harsh weather.
But you chose to decline and instead started threatening with a lawsuit.
This is our site of the story. We always strive to deliver the best possible service at our platform.
Best from Boatflex.
Hej J.Lyp
Vi er selvfølgelig ked af, at du havde en dårlig oplevelse med at booke en båd gennem os. Men vores supportteam har en anden oplevelse af historien. Vi ved, at du har lejet en båd 29 / 6-6 / 7-2019.
I hvilke vejrforholdene var omkring 22 MPH og højst 38 MPH (10-12 M / S og højst 16-17 M / S). Tjek gerne vejrforholdene hos DMI igen for at få en påmindelse.
Bådejeren havde bookings før og efter din reservation, og der var kun positive anmeldelser og en båd, der fungerede godt. Tjek gjerne Sam Sam i Odder på Boatflex.
Denne bådejer har haft og har stadig en masse bookinger i 2020 med glade lejere.
Men selvfølgelig, hvis du lejer en båd, og vejret er hårdt, kan det være svært at sejle, og nogle gange bliver du tvunget til at blive i havnen.
Men ikke desto mindre er vi meget kede af at se, at det ender med en klage fra din side. Selvom bådsejer og Boatflex forsøgte at kompensere dig og give halvdelen af lejegebyret tilbage. Kun fordi vejret var dårligt. Selvom vi ikke er forpligtet til at gøre noget, men lad dig betale hele gebyret, var du stadig ikke tilfreds med vores service.
Når du vælger at leje en båd, er det op til dig at sikre dig, at du er i stand til at sejle og kontrollere vejrprognosen. Vi som Boatflex og vores bådejere kan naturligvis ikke holdes ansvarlige, hvis vejret er hårdt, og tvinger dig til at blive i havnen. Men ejeren viste goodwill og forsøgte at tilbyde dig halvdelen af lejen tilbage på grund af det hårde vejr.
Men du valgte at afvise og i stedet begyndte at true med en retssag.
Dette er vores side af historien. Vi stræber altid efter at levere den bedst mulige service på vores platform.
Bedst fra Boatflex.
I am enormously disappointed in boatflex. The boat I rented had an engine failure due to poor maintenance. The owner refused to compensate me financially. And I did not get any support from Boatflex. I would have had to organise a mechanic at my expense to prove the damage. My last mail was not even answered by boatflex. As a tenant you are in no way protected at boatflex.
i am boat owner , I rented my boat twice but i am not received my money customer service does not work well,they promise but they do not fulfil, i dont receive my money few weeks .
I hold my customers,I will work with other companies if they do not pay
hava ozer
Good treatment of insurance case. Rented my boat through Boatflex and got small damage to my Furling system. The treatment at Boatflex and the insurance company was as I hoped for: first of all professional, but also quite pragmatic and sypmathic.
After my impression of the company, mentioned earlier, and their efforts afterwards to convince me to remove the bad rating from trustpilot, they have done an impressive job in creating "customer" votes on this plattform with 5-stars.
They don't perform well in real-life and no character.
The rating therefor is very realisitc.
Reply from Boatflex
Hi Markus.
We are very sorry about your feeling of our costumer service.
We always strive to make the best experience for our costumers. Whenever we have experienced a unsatisfied costumer we take the feedback to us and try to improve until next time.
Best from
Boatflex team
I've used Boatflex with great results! I've used the service both as owner and renter. It's innovative and a service I've been looking for, for ages. The people in customer service is super helpful and ready to help with everything. We rented our boat to a couple, who sadly made a big scratch. Boatflex helped us through step by step and it was settled without any complications.
We had an amazing boattrip with the 270horsepowered „Lille Melina“ to the beautiful and impressing Möns Klint. We enjoyed nature, the marine feeling and the swimming directly under the cliffs. „Lille Melina“ is well equipped, comfortable and pretty fast. Everything went fine: easily booking and professional support by boatflex as well as the contact and handing over with the very sympathetic and helpfull owner....Thank you for an absolute fantastic day!
I have rented out my boat through Boatflex several times and it has been great. It's simply an easy and safe way of renting out your boat. I have only been offered renters with lots of sailing experience and the Boatflex team has been fast and helpful whenever I've needed them.
I'll definitely continue using Boatflex.
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