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B9  Reviews 1,134

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TrustScore 4 out of 5

4.1

Alternative Financial Service
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the application for its simplicity, ease of use, and smooth operation, often highlighting it as an excellent mobile banking platform. Many appreciate the convenience of managing their money, the security features, and the ability to receive paychecks early. The cash advance feature is frequently mentioned as a significant benefit, helping users bridge the gap between paydays and providing financial flexibility. However, some people were dissatisfied with aspects of the payment system, particularly concerning the advance repayment process, where funds are sometimes debited before the next deposit. There were also mentions of issues with held funds, difficulties with wire transfers, and occasional problems with card transactions. While many commend the customer service for being quick, polite, and helpful, a minority of reviewers reported poor experiences, citing slow responses, unhelpful agents, and difficulties resolving issues.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. While some customers appreciate features like early... See more

Application

Reviewers express satisfaction with the app, highlighting its convenience, ease of use, and helpfulness for... See more

User experience

Customers consistently note positive experiences with user experience. Many praise the app as easy to use,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers express significant frustration,... See more

Service

Clients share positive opinions on service, with many expressing satisfaction with the overall banking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a few problems in the beginning of using b9 but the were resolved quick an now I use it all the time I like b9 app.

Company replied

Rated 4 out of 5 stars

It was easy to sign up to the account AND it was VERY SOON afterwards that I received my first advance. The way they do things is kinda OFF TRACK but it's cool

Company replied

Rated 4 out of 5 stars

Good company with great advances customer service kinda sucks but that's the only downfall

Rated 5 out of 5 stars

My deposits are on time. They are always helpful and I've never had a single problem with transactions. They answer my questions and they are prompt about responding. They have so many awesome feature... See more

Company replied

Company details

  1. Alternative Financial Service

Written by the company

Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.

Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 37% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Horrible

Horrible. Charges SO MANY outside fees for transactions. Have had multiple issues.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Simple and seamless

B9 is great for simple transactions using Google pay or Apple pay. I use Google pay and it's seamless. And the cash advance can help in a pinch. They also offer a rewards program which isn't a ton of money but it puts a little money back in my account and it's money I got just for spending my own money. I have no complaints. And I have seen no misdeeds done.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t get it it’s a scam even the good reviews

This app doesn’t work at allll actually my check got deposited there even tho I didn’t do it. And now I’m trying to take it out they’re say verify your id and I’ve been trying there’s nothing wrong with my id the customer service is ai so it doesn’t help and now they’re saying I have 50 hours till my account is locked if I don’t get my money I promise I will sue you guys bc you know what you’re doing

18 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not bank with them this girl stole…

Do not bank with them this girl stole my money off my card with linking it to her chime card if filed a dispute like they told me to then they denied it and closed my account in 24 hrs
They only did that so they wouldn't have to give back my money it was around 300.00 dollars

26 August 2025
Unprompted review
Rated 5 out of 5 stars

I love this app

I love this app. It is very good and I do appreciate having it. I’m glad I took the chance to try it out and I will be telling others about it. Thank you for inviting me.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great platform

I think the cash advance feature really helped get an idea of what credit would be like and the autopay back feature helped a lot.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Very upset customer

I sent a domestic wire transfer in August 27 and today August 29 no money has been received and literally no one can give me answers about where my money is!!!! Im very unsatisfied that they can't even give me the number to trace my wire!!!

27 August 2025
Unprompted review

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