B&M Stores Reviews 5,811

Great for cleaning supplies. HOWEVER! The shoe rack for £4... Dude, please learn how to measure your metal sticks before it goes on the shelves. Otherwise its a great store :)

Christine was excellent solved my issue efficiently with no problems at all, very easy to understand and polite even when I made a mistake at my end,can't fault the help I received,brilliant.

Terrible customer service this morning at B&M Scunthorpe Gallagher Retail Park. We'd bought some bun cases from there. When we came to use them, they were disgusting. They stunk of chemical - no use for food. When I took them back today, I spoke to the manageress who couldn't have been less helpful. She told me she'd replace them if they still sold them but since they were bought over 30 days ago there was no refund available. When I told her I didn't want a replacement she told me to stop talking. How rude! Managers should be taught how to deal with customers. And that people who return defective goods are really helping a business. We won't be buying any more cooking related items from B&M.

Efficace simple très très beau

I was doing a good deed in supporting a friend who recently had surgery, we both spent a substantial amount to then find myself with a parking ticket, I had over stayed by 3 mins.
We took longer than usual as with no loo in store, long queues and a fabulous amount of goods to look and a slower pace… I contacted the customer service team and what’s stars. Listened and told me they would do their best to sort it out.
Within a few days I had an email to say all charges stopped.
Thank you for your kindness and efficient working.

Great customer services. Really appreciate your help and how fast my issue was dealt with. Thanks

I wanted a copy of a receipt that I had mislaid, in order that I could then return items purchased but no longer required. I spoke to Lisa, in Customer Services and she quickly located the receipt, sent me a copy by email, while I was on the phone and was basically, very efficient and pleasant throughout.

Disgusted that staff don't bother to water the plants in the garden centre. How do you expect to sell half dead plants which make poor displays. Plants are living entities, how would you like it if you were just dumped with no concern to your wellbeing. Come on get your act together.

Visited today with a return. I lost my receipt and was asked to contact customer service who would find the purchase through by bank payment. I couldn't connect to my bank online, became increasingly distressed and upset, the lady on the phone patiently waited, whilst other staff helped me. Kim was a treasure, helping me with my phone, the lady on the phone, sorry don't remember your name, think it was Sue found the relevant transaction and issued a refund. This was the branch in Stamford. My sincerest thanks to you both for your patience and kindness, it was a pleasure to deal with you both.

I just want to say that the service i received in luton gypsy lane store .. weds 29 th april the person working-on the checkout adam very very helpful when i had a price issue he resolved this politely and efficiently.. good customer service even thiugh store was busy 3-4 .. thankyou

Very rude to me

I needed to return recently purchase to store but had lost my original receipt my original receipt. The member of staff I spoke to in store told me not to worry and gave me the telephone number of Customer Services. When I contacted customer services I found the operator very pleasant and helpful. She quickly found my transaction and e.mailed me a copy of the original receipt. The whole procedure went like clockwork. I'm off to the store now ..... very happy customer indeed.

Was not given a receipt for item but never thought I would need a refund. The manager said I need to contact CS so they could trace transaction which they did and immediately sent confirmation email. Refund sorted! Charlotte was very helpful in the store too. I would also like to mention that the Cambridge black out curtains DO NOT BLACK OUT DAYLIGHT!

On returning a damaged item to your Robroyston Glasgow store, because I had initially declined my receipt my return was refused. I believe that staff who are told to ask if you want one should also convey the implications if you happen to refuse it regarding returns, this was not explained at the till. I then contacted customer services and dealt with a lady called Isabelle who personified what customer care really means, nothing was a problem to her and she took me through the process of getting my money refunded from start to finish, Isabelle I Thank You for restoring my faith in customer care, I would like to add that money was not the issue here it was plainly the principle. If B&M are refusing returns because you made the mistake of declining your receipt then this needs to be highlighted at the checkout.

Purchased a travel mug and crisps and did not take receipt as felt this was not required as had no intention of returning. Bought using debit card.
Within a week the handle fell off the mug so visited my local store with the mug and showed my bank statement. Was told as I did not have the original receipt they could not help me and I had to return to the store I purchased from. I advised I could not do this without incurring additional costs and/or having to ask for someone else to take me again at a additional cost was told nothing could be done.
B&M website states -
B&M specifically requires returns to the original store of purchase for certain departments because not all stores stock these ranges:
Wallpaper & paint
Flooring
Garden centre products
These items must go back to the exact store where you bought them

Have contacted head office who have now sent a copy of my receipt but want to warn others do not buy anything from any store without taking your receipt as the stores will not help even if the product is faulty!

Amazing stock! They had figures of my waifu(rumi from K-pop demon hunters) and I loved it so much! I buy it every day! If I don’t have my rumi with me! I will get! Violent.

Lost my receipt iron wasn’t working rang head office sorted within 5 mins

Recently purchased two of the “high gloss” bathroom products from the Stamford, Lincs store. Very poor quality indeed. I bought 2 of the 60cm floating shelves and 1 of the mirrored bathroom cabinets. When I opened the shelves the surfaces (top & bottom) were so badly scored, scratched & scuffed and they looked like they had been very badly produced (or even previously used) When I returned them to the store I looked at all of the other stock on the shelves and found all 8 boxes that I opened to be in exactly the same state! When I got home I opened the bathroom cabinet and it was exactly the same case with this unit - every “high gloss” surface was terribly marked and scratched and had remnants of glue on several corners. The items were all returned and the staff were very helpful and processed my refunds without any discussion. (I had my receipt for all of the items) I must say I was bitterly disappointed with the items and, although the pricing is always competitive, it raises a big question mark with me on whether to buy any more furniture items from the store.
Thank you for your reply but all it said was “I can see you’ve been in touch with the in-store staff” ?
As I said before the staff were very helpful and processed my refunds very professionally and without any challenge. However as a 70 year old man there was a large amount of inconvenience for me to re-pack and travel to return the items. All I was looking for was some form of comment on the quality issues raised and whether this is a problem restricted to this product line? I have been considering buying one of your table and chair sets(The TROMSO 5 piece dining set) but it is a large, heavy item with extensive packaging and I would hate to have to unpack it all only to find similar quality issues. Therefore I am looking to find alternatives.

Very helpful when contacting today staff couldn’t help any more

Southport B&M store
Having visited the southport store on many occasions with no problems we went in recently to be followed round the store by who I am assuming is a relatively new member of staff wearing a t shirt with ‘security’ on the back this individual had already spoken to young girls in front of us (who were doing nothing wrong) as we walked in then proceeded to follow us (a family with 2 children) round the store he has a very unpleasant attitude and is very rude obviously new as I’ve never seen him before and he’s on some kind of power trip I wasn’t happy and left the store without purchasing anything which we usually do every time we visit.
I understand stores sometimes need to employ security but the man in question was at a whole new level I’m sure I won’t be the only one to complain. I won’t be visiting any B&M stores unless this is addressed. Can I add that neither myself husband 14 and 10 yr old children would NEVER steal anything so to be treated like this when all we were doing was browsing the aisles as we would normally do was unacceptable.
With hindsight I wish I had spoken to the manager at the time but was so taken aback by the experience I just wanted to leave.