B&M Stores Reviews 5,811

I contacted customer service regarding a product I needed to return but did not have the receipt. The customer service staff were very helpful and produced a copy of my receipt off their computer system and forwarded it to me to use for a refund.

needed to contact customer services about a problem with a food item, very helpful, issue sorted quickly and without any problems, sent me a copy of my receipt via email straight away, to allow me to go back to the store. very happy with their treatment of me.

We went to fetch garden furniture but didn't have what we wanted on shop floor so asked assistant.. she really went out of her way to find one out the back. Lovely lady couldn't do enough for us..her name was marrianne..from the Evesham branch. We received great customer service as we usually do.. thankyou very much to the staff..

I've not bought anything from B&M - I've just been on their website looking for gravel and such like. I am staggered - and I do mean staggered! B&M are selling gravel and stones without giving ANY indication of the weight of the bags!!!!!!! What on earth is that all about??? Guess what, B&M? I've taken my business elsewhere! Shame on you!

Was just in the robroyston store and was served by Claire. The store was full of staff yet Claire was on the till herself during a busy period. But Claire remained calm and collected while being polite. She gave great customer service and made the shopping experience fantastic and wonderful. 10/10 would recommend Claire for a pay rise.

Visited the store on Thursday 7th May and had a young man called Jamie serve us His customer service was brilliant Helped us with Compost and Stones all the way to our car .His helpfulness was exceptional Wish there was more young men as helpful as Jamie He is a credit to your company.

The B&M store in Walton, Liverpool looks like a war zone, never seen so much rubbish outside the shop and there's always a homeless guy sprawled outside, give him a job cleaning the place up.

Krista in customer services is an absolute asset to you guys. I had an issue requiring a receipt and poor Krysta got the short straw of dealing with me (long story short, there were loads of transactions to search through, taking quite some time) however she was extremely friendly, courteous and made me feel shes genuinely on my side and wants to help.

B&M - you are lucky to have her, make sure you look after her!

Thanks again for your help.

A big thank you to Sue @ customer service.Who helped find a lost receipt.

Sue, what a legend. She helped sort out my enquiry in a timely manner.

Great customer service - I wished to return some items to the my local B&M but did not have the receipt. The instore staff provided me with the telephone number of customer services and explained that I could ring and they will email me a copy of my receipt. I thought oh what a palaver that will be, but it was so easy . Jane at customer services was fantastic I looked on my banking app to check the date I last visited B&M, then called Customer Services. The date I provided was incorrect for the items purchased but Jane said for me to look again for another date while I was on the phone. I felt really valued and there was no pressure to rush or be made to call back which was great. I gave another date and the items were on that receipt. The receipt was emailed to me and I was able to refund or exchange the good now with my proof of purchase. Jane was so very pleasant and helpful and the store staff were happy to process.

BE WARNED: B&M Goodmayes (Store 395) is actively violating the Consumer Rights Act 2015. On Friday 8th May 2026, I attempted to return a pack of 2 pillows bought on 3rd May that were faulty (sealed when bought and a hole discovered when opened at home). Cashier Anam was belligerent, rude, and eventually refused to speak to me, however she did manage to shout at me as she left the till and walked away. The Deputy Manager, Mahbub, willfully lied about the law, claiming I had to return to the original store. When I challenged this and mentioned Trading Standards, Mahbub LITERALLY RAN AWAY and hid in the back office for the duration of my visit, refusing to face me even when his own security staff tried to call him out. I had asked to be shown the policy they were referring to but they were unable to provide it for me. This is a cowardly display of "management." I have filed a formal report with Trading Standards and the B&M CEO’s office. I am prepared to take this to Small Claims Court (MCOL) to prove a point: you cannot ignore the law and hide in an office to avoid customers. Avoid this store and avoid Mahbub and Anam at all costs.

UPDATE: I have now seen B&M's official Returns Policy. Section 1.2 explicitly states that their rules "do not affect your statutory rights." Furthermore, Section 2.3.1 confirms they accept returns for "broken or damaged" items. There is no mention of an "original store only" rule for faulty goods. This confirms that Mahbub and Anam were not just rude, but were actively making up fake rules to avoid doing their jobs. CEO complaints are now investigating.

I visited the Glasgow Parkhead store on the 8th of may, the till operator (364500) an older lady with maroon hair, was the kindest customer service worked I had encountered in a long time.
This lady went above and beyond to ensure she complied with policies, without making myself feel uncomfortable or in a position where I felt uneasy.
Her smile and kind manners are absolutely exceptional and I hope the relevant store can see this review and highlight how well she stood out to me.
The type of customer service companies should pride themselves on, she is a credit to you!

Super service from Shez, Banbury. So helpful and kind, assisting me with my purchase of outdoor furniture. Thank you very much.

Customer service excellent found a copy of receipt for me to return pebbles I had trouble receiving the E Mail so they very kindly e mailed it to the store thank you for such attentive and speedy response

Whilst my wife was taken ill at the Strood branch 0930hrs 7th May 26, three members of staff came to our assistance immediately, two ladies and a gentleman. We wish to thank them via this site for their care given to my wife at this worrying time. Having both left the store and returned home she has now recovered and is doing well..Thank you again to those caring members of staff.

Visited the Bognor Regis store today 08/05/26 and purchased a trampoline and was helped by the Floor manger (sorry forgot his name) he was so helpful in helping me he put the item onto a trolley as it was heavy and helped me put it into my car. Thank you so much.

I emailed customer services on 6/5/26 asking about some garden stones. I had purchased 10 bags of stones but needed another 3 bags to complete my project. My local store in Burnley had sold out and I had tried 2 other stores without success. I was contacted by Christine on 7/5/26, and another lady, from customer services and they found some stock in Accrington but said they would ask Accrington to confirm with me to save me from going and being disappointed. Within 30 minutes I received a call from the Accrington store to say they had plenty of stock. When I arrived at the store a member of staff lifted the bags of stones down for me and told me to find him when I'd paid and he would put them in my car for me. Absolute 5 star service from start to finish!!

Replied promptly and problem sorted out quickly by Jane. I was happy with the result.

Asked for a copy of my receipt and was sent it via email immediately.