I can’t praise this company enough , they were extremely helpful , communicative and very , very kind ! I will always contact them and buy from them again . A big thank you all. Best wishes .
Company replied
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See what reviewers are saying
The delivery driver was excellent and dropped our order on its pallet at the top of our drive. Unfortunately we were not expecting the delivery as we were told it would come on the Wed and it arrived... See more
Company replied
Items delivered promptly and carefully packed on a pallet with a piece of insulating board to cushion them! Slight hiccup in the system the day before delivery when got notification that it was packed... See more
Company replied
Good price on Jablite and PIR. Full size sheets delivered on 3 pallets which were well wrapped. Driver coped with busy road and used Moffett forklift to position the stack onto my trailer. Kept u... See more
Company replied
Company details
Written by the company
Builders Merchant Direct is your trusted online source for a vast array of construction materials, catering to both professional trade and DIY enthusiasts seeking quality and affordability. Our extensive product range includes everything from specialised insulation solutions for walls, floors, lofts, and roofs, to plasterboard, drylining, and sheet materials. We're proud to offer specialist building boards like Fermacell, alongside a comprehensive selection of building materials such as render, screed, DPMs, and all the necessary accessories. Featuring top brands like Kingspan, Recticel, Celotex, Knauf, Siniat, Bewi, Fermacell, and Rockwool, we ensure that every product we deliver meets the highest standards of thermal, acoustic, moisture, structural, and fire protection. Whether you're in search of PIR Insulation or the versatility of Fermacell boards, our catalogue is carefully chosen to meet your specification needs. As leading building suppliers, Builders Merchant Direct is committed to providing a seamless, hassle-free experience, supported by our expert team and nationwide delivery service. Discover why we're the builders supply online of choice for countless customers, and let us support your project with our wide range of products. For personalised assistance or to explore our offerings, visit us at www.bmdgroup.co.uk, call 03300 55 32 02, or email Sales@bmdgroup.co.uk. Builders Merchant Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, The UFH Group, Renders Direct, and Screeds Direct.
Contact info
Unit 2 Power Park, S63 9BL, Rotherham, United Kingdom
- 0330 055 3202
- sales@bmdgroup.co.uk
- bmdgroup.co.uk
4.6
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good price and delivery as agreed
Good price and delivery as agreed.
Only slight downside was some damage to the insulation on delivery but didn't affect my project
14 November 2023
Reply from Builders Merchant Direct
Thanks for your review, Steve.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Prompt and efficient service
Prompt and efficient service. Delivered what I needed at a reasonable price and delivered next working day.
20 November 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Very good communication and delivery
Very good communication and delivery service at the best price found.
17 November 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Geo.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Highly recommend this company
Highly recommend this company — great prices, great comms and great delivery drivers
8 November 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Adam.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Reply from Builders Merchant Direct
Thanks for your review, Simon.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Delivery vehicle
I told the company not to send a large 60ft HGV to my house for the delivery but they took no notice and sent one anyway causing issues for the driver who I felt sorry for. In the end he at to park in the entrance to the lane blocking off the access then use his remote FLT which ripped up all the grass verge . Not the drivers fault though. Why don’t you just listen to the customer.
25 September 2023
Reply from Builders Merchant Direct
Thanks for your review, Philip.
We appreciate your feedback and the time taken to do this review.
on the investigation of this i can't find any notes explaining delivery issues. we apologize for any inconvenience caused and will pass these details on to our transport team in case they have been informed and not actioned.
We hope to see you back again soon!
great company prompt delivery and never…
great company prompt delivery and never lets me down
22 September 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Insulated plaster boards
Quality insulated plaster boards easy to cut to size and and the heat difference is really noticeable.
Very pleased with my purchase and would definitely recommend the Product and company for item delivery and communication
24 August 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Amazing experience
Very fast delivery and great/prompt communication to arrange delivery.
20 August 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Minsi.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Delivered on time got a phone call 20…
Delivered on time got a phone call 20 minutes before, fork truck on lorry so no lifting. Brilliant
7 August 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Barry.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Reply from Builders Merchant Direct
Thanks for your 5-star review, Amanda.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Reply from Builders Merchant Direct
Thanks for your 5-star review, Joanne.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Items delivered promptly all good
Items delivered promptly and carefully packed on a pallet with a piece of insulating board to cushion them! Slight hiccup in the system the day before delivery when got notification that it was packed and ready to go then that it had been delivered within 10 minutes! All sorted with a quick phone call!
14 August 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Steve.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Very helpful & quick delivery
9 August 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Carl.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Would Mcgoverne have been top marks but I didn’t…
Would have been top marks but I didn’t get a phone call when delivery was a hour away as stated
6 August 2023
Reply from Builders Merchant Direct
Thanks for your review, Paul.
We appreciate your feedback and the time taken to do this review.
i will past your comments on to the transport team to see the reason why this didn't happen. sorry for any inconvenience.
We hope to see you back again soon!
Reply from Builders Merchant Direct
Thanks for your 5-star review, Stephen.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Had an issue originally with too large…
Had an issue originally with too large a wagon being sent to the site with the order. However upon emailing customer service to explain the problem, this was quickly resolved in a friendly manner. Products arrived as described and delivery driver helpful.
31 July 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Great products as usual 👍👍
31 July 2023
Reply from Builders Merchant Direct
Thanks for your 5-star review, Phil.
We appreciate your feedback and the time taken to do this review.
We hope to see you back again soon!
Delivery was too quick
Price was great, delivery really quick.
but I was expecting the delivery 2 days later.
Fantastic that it was so quick
but
you delivered in the pouring rain and I had no way of getting it under cover until the builders arrived the next day.
Everything was damp and not as good as when it was delivered.
Hope we don't have to waste any.
30 July 2023
Reply from Builders Merchant Direct
Thanks for your review.
We appreciate your feedback and the time taken to do this review.
the date given on the email is a By date.so they can come early. but you should of been advised they are on there way via an email. we are sorry for any inconvenience/confusion caused. but these should of been water tight. and under normal condition the rain shouldn't of harmed them. So we will investigate this further.
We hope to see you back again soon!
Delivery good, but some shortcomings
The delivery driver was excellent and dropped our order on its pallet at the top of our drive. Unfortunately we were not expecting the delivery as we were told it would come on the Wed and it arrived Mon; fortunately my wife was home. Most of the T&G flooring panels had edge damage as a result of the banding, and one panel had the whole tongue destroyed. Hopefully I will be able to work around the damage, caused by essentially poor packaging, i.e. no packing pieces to protect the product.
30 July 2023
Reply from Builders Merchant Direct
Thanks for your review.
We appreciate your feedback and the time taken to do this review.
i will pass on your comments to the shipping Dept, and hopefully we can minimise this Issue occurring in the future.
We hope to see you back again soon!
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