Excellent help and advice on a problem glass balustrade system.
I had a balcony system installed by a cowboy builder. It looked great because it was covered in Millboard decking that hid the terrible job underneath. We started having problems when it began leaking. The builder we used refused to help or tell me what system he installed as we had taken him to court over a previous issue. I needed to know the system to get necessary advice and parts to repair the damage. In desperation I emailed a number of firms in an attempt to ID the system. Alex from BMArchitectural immediately rang me back and spent a good deal of time looking at photos of my problem. He was able to identify the system and gave sound and honest advice as to the options available to me. He then rang me back and put me in touch with a local balcony specialist near me who could assist with a professional job. Alex got nothing from this, it was his time and he could have just binned my email. I am really grateful for his help and advice which he gave freely. If I was in the Sheffield area I wouldn’t hesitate to use this company, I would also be very happy to buy any product from them knowing the customer service would be second to none. Thank you Alex for going the extra mile for me.