Bluesky Cosmetics Reviews 

266
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

They heavily promoted the HEMA free nail system . I went all in and bought it . Only once I’d applied it and got the burning feeling did I decided to read all the bottles despite them assurin... See more

Rated 5 out of 5 stars

It’s really nice dealing with a company that puts the customers first. I ordered a pastel blue nail varnish for my sister, unfortunately there was a picking error and I was sent pastel green, I ema... See more

Rated 5 out of 5 stars

I received my Bluesky order but one of the gels was missing, I understand this can happen when ordering so many. I emailed customer service one night explaining the situation and the following morning... See more

Rated 5 out of 5 stars

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... See more

Company replied

Company details

  1. Cosmetics Industry

Information provided by various external sources

The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

266 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(266)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Very disappointed

Very disappointed! They failed with the delivery and this week was the 3rd time in a row in trying to send me the items. I still haven’t received my order , after 2 attempts of failure because my address was incorrect in their system I have requested a full refund and instead they said they have now correct it and a new delivery will be sent . Again nothing and no refund.

I have used before their products but ordered them from Amazon , this time I had a voucher to be used on their official website. If I knew I will go through this situation, I wouldn’t order it.

I wasted my time in waiting for something that hasn’t even arrived.

10 August 2022
Unprompted review
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Reply from Bluesky Cosmetics

Hi Alisa,

We have looked into this with our team and can see that your order was shipped a total of 3 times with each of them showing as delivered. We understand that the original address you had used was incorrect and then our system did not update for your second parcel. For this we are very sorry.

For your third this was checked by yourself and you still did not receive although delivered. We can only apologise that your first experience was not as you had hoped and if you would like to contact our team again we can look at alternative options for any future orders.

Thank you for taking the time to offer feedback, it is very vaulable to hear from our customers so we can continue to improve the service :)

x

Rated 5 out of 5 stars

Great Quality and Value!

I've been using Blue Sky gel polish for years. Great quality and much better value for money than some other brands, with a huge range of colours to choose from. Would highly recommend!!

1 August 2022
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Reply from Bluesky Cosmetics

We've lost count of how many colours we have Catherine! Thank you for your feedback x

Rated 5 out of 5 stars

Love Bluesky ❤️

Easy to buy off there website. Really quick customer service when ever I have emailed them. Love the colours they do and have definitely developed an addiction! Accidently bought a colour I already owned and they were happy for me to send it back and I received a refund. Thanks Bluesky 😍

1 August 2022
Unprompted review
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Reply from Bluesky Cosmetics

We're glad our team was happy to help! x

Rated 5 out of 5 stars

Used bluesky for a few years now and I…

Used bluesky for a few years now and I will never change brands.
I love the quality of the polishes and the selection of colours.
I also absolutely love the files and buffers!

25 July 2022
Unprompted review
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Reply from Bluesky Cosmetics

Thank you for your kind feedback Hollie :)

Rated 1 out of 5 stars

I ordered 4 colors

I ordered 4 colors here of which the blue appears to be very light and the red also just got a completely different color than what is on the website in addition, it only covers to 5 layers and gives it off after I put it under had the lamp

11 July 2022
Unprompted review
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Reply from Bluesky Cosmetics

Hi Amber, We are sorry to hear that you are having some issues with your recent purchase. If you can give us your order number and email info@blueskycosmetics.co.uk one of our team will be happy to help :)

Rated 5 out of 5 stars

I can’t recommend Bluesky enough

I cannot recommend Bluesky enough. I bought a kit at the beginning of lockdown, and I’ve not gone back to salons since. I love the variety of products they have, and I love the savings I’ve made not going to a salon every few weeks even more, without having sacrificed the professional finish of a salon manicure. The quality of the products is top notch.
I’ve made multiple orders from the company and only once have I had an issue where an item was missed out of the package. The item was scheduled for delivery within the hour of letting them know. Fantastic customer service!

9 June 2022
Unprompted review
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Reply from Bluesky Cosmetics

Hi Sarah!
What kind feedback thank you. We're so glad our team were able to help you! xx

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. An error with my order was rectified immediately and more than exceeded my expectations. Absolutely delighted. Fantastic, top quality products. Have tried similar gel products but nothing comes close.

25 May 2022
Unprompted review
Rated 1 out of 5 stars

Very poor customer service support

I ordered a few items from their website, first time purchaser. Gave it plenty of time to arrive before my holiday. On their website they stated that postage is via 1st class. This is the main reason I chosen this company. Yes they do Next Day delivery option but like everybody else this option is void for certain locations like Scottish Highlands. So Royal Mail 1st class is the best option for me. Sooo, the dispatch was fast but after waiting a few days for my order, I released they sent via Hermes - the worst carrier in the whole world! I avoid any company who uses Hermes at all cost. It was getting very close to my trip and no order in sight. With only few days left I had to order something from Amazon prime and got it next day. Meanwhile I messaged the Bluesky customer service and asked to cancel my order pointing out that they mislead me on their delivery options. Got a reply saying they use Hermes when there is high volume of orders (nowhere it was stated in the delivery section), no apology for messing up my delivery and no cancellation of my order suggesting to wait until it arrives. Then I asked if I no longer want it because it arrives late and carrier delivers when Im away, who will be responsible for paying return postage costs since they did not deliver what was promised. No reply, complete silence.
Hermes did deliver one day before my trip, I was not home to refuse the delivery. Ok, some items in my order will be used, but the UV lamp is not needed as I already bought one from Amazon which was cheaper and now I can see the quality is better. The one that Bluesky supplied with their name on it is useless and not worth the money. The rest of stuff is ok. I will not be coming back, not worth engaging with a company who can’t be bothered to provide good service and customer care.

13 May 2022
Unprompted review
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Reply from Bluesky Cosmetics

Hi Katerina,
We are very sorry to hear about the experience you feel you have had. We pride ourselves in excellent customer care and have passed this on to our Customer Service Team. We can confirm that one of our team have been in direct contact with you to resolve this matter :) x

Rated 5 out of 5 stars

Quick delivery

Quick delivery, products fab as always! My favourite no wipe top coat, matt and gloss

2 May 2022
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Reply from Bluesky Cosmetics

Thank you Lauren! :) x

Rated 5 out of 5 stars

Love my purchase from Blusky Cosmetics

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, has timers that work everything out for you and I love how streamlined and compact it is which makes it super easy for toes too! I can safely say I’m a convert and I’m now excitedly picking more colours! Thanks to my friend who recommended I purchase here, I am a happy, perfectly manicured, lady! 🤣😜🙌🏻💅🏻

2 May 2022
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Reply from Bluesky Cosmetics

Hi! Such amazing feedback thank you very much. Bank Holidays are made for pampering!

Rated 1 out of 5 stars

The worst customer service I have ever…

The worst customer service I have ever experienced in my life. They do not reply to messages and eventually when they do, they blame the courier and take no responsibility.

Now that I have received the products, I can honestly say that the lamp is substandard and does not cure like some of their competitors lamps.

This brand used to be good, but they have become a cheap brand with poor quality products

AMAZING how quick I get a response on Trustpilot but no response to emails, and that is the email address I have been using

29 April 2022
Unprompted review
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Reply from Bluesky Cosmetics

Hi Susan,
We are very sorry and surprised to hear about your recent experience with our team. We would love to talk to you further about the issues you are having if you drop our Customer Service Team and email at info@blueskycosmetics.co.uk

Rated 5 out of 5 stars

Perfect customer service

Perfect customer service. Got a quick reply to a query. Amazing company. Awesome products. I can get my gel to last 3 weeks with no chips! Amazing!

4 April 2022
Unprompted review
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Reply from Bluesky Cosmetics

What a Monday message! WOW Thank you Gemma. We're so glad our team were able to help you ;)

Rated 5 out of 5 stars

Easy to use product

Easy to use product, fabulous colours.
Delivered promptly.

29 March 2022
Bluesky Cosmetics logo

Reply from Bluesky Cosmetics

Thank you for taking the time to give us feedback Sandy. We're so glad you love the products!

Rated 5 out of 5 stars

Love the colours

Love the colours! Very seasonal and I appreciate that.

29 March 2022
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Reply from Bluesky Cosmetics

Great Joy! Thank you :)

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